SOURCES SOUGHT
D -- WEB SELF-SERVICE KNOWLEDGE DATABASE
- Notice Date
- 1/9/2002
- Notice Type
- Sources Sought
- Contracting Office
- United States Postal Service, Supplies and Services Purchasing, Information Technology Purchasing (HQ), 475 L'Enfant Plaza SW Room 4541, Washington, DC, 20260-6238
- ZIP Code
- 20260-6238
- Solicitation Number
- Reference-Number-001
- Response Due
- 1/31/2002
- Archive Date
- 2/15/2002
- Point of Contact
- Theresa Downer, Purchasing Specialist, Phone (202) 268-4895, Fax (202) 268-3677,
- E-Mail Address
-
tdowner@email.usps.gov
- Description
- The United States Postal Service (USPS) is seeking sources that have a product available to DEVELOP AND MAINTAIN SERVICES FOR A WELL-DESIGNED, ROBUST, HIGH AVAILABILITY AND EASY TO USE WEB SELF-SERVICE KNOWLEDGE DATABASE THAT PRODUCES PROVEN PROBLEM RESOLUTIONS AND REDUCTIONS IN HELP DESK CALL VOLUME. The USPS Help Desk supports over 100, 000 users of various COTS and custom USPS applications. To reduce the number of calls to the national Help Desk, USPS requires a Web-accessible knowledge base for routine information requests. The required system will offload calls from the Help Desk, allowing anytime, anywhere access to basic information. The Contractor?s efforts should include leveraged information for COTS applications, as well as the ability to analyze the USPS Help Desk environment to populate the knowledge base for custom USPS applications. The proposed solution/service must be flexible to meet the demands of a highly dynamic environment. The proposal should be incentive based wherein USPS pays for proven successful performance. Information describing your offering is due January 31, 2002. Please send to The United States Postal Service, National Information Systems Support Center, Advanced Computing Environment, Gena Cherry, 4100 Wake Forest Road, Raleigh, NC 27668-9700
- Record
- SN20020111/00013116-020110090625 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(will not be valid after Archive Date)
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