SOLICITATION NOTICE
D -- Relais Interprise Maintenance and Support Services
- Notice Date
- 8/7/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 8600 Rockville Pike, Bethesda, MD, 20894
- ZIP Code
- 20894
- Solicitation Number
- NLM-02-185-UHP
- Response Due
- 8/26/2002
- Point of Contact
- Uyen Phuong, Lead Purchasing Agent, Phone 301 496-6127, Fax 301 402-8169, - Karen Riggs, Contracting Officer, Phone 301 496-6546, Fax 301 402-0642,
- E-Mail Address
-
PHUONGU@mail.nlm.nih.gov, kr33v@nih.gov
- Description
- It is the intent of the National Library of Medicine (NLM) to procure the Relais Enterprise maintenance and support plus programming, training, and technical support from Relais International, Inc. of Ontario, Canada. The maintenance support provided by Relais International, Inc. includes the access to the Relais International Support website through report problems, monitor the status of problems once they are reported, search a database of FAQs, patches and all reported incidents, plus membership in the Relais User's Group and all Relais Enterprise software upgrades released during the period free of charge. The services provided by Relais International, Inc. includes training for NLM staff for Relais system version 3.8, custom programming for NLM enhancements required to support a new print solution, and technical support with new configurations. In 1996, the National Library of Medicine purchased the Relais Enterprise system to automate the processing and handling of over 400,000 DOCLINE requests which reach NLM for distribution to the Collection Access Section and the History of Medicine Division. Additionally, the system is used to automate the processing, sorting, and accounting for over 13,000 requests submitted by NLM's patrons using the Locatorplus System to submit requests using the Overnight Photocopy Service. The National Library of Medicine has a requirement for an automated system that can accept orders from multiple external sources in different formats. The system must identify the requestor, sort documents according to their library location, redirect orders alternate holdings when items are unavailable, manage exception handling for problem orders, convert documents to the format the client requested (e.g. fax, digital, paper), transmit the document to the client, determine billing amounts, and it must know where the order is in the system at all times. Benefits of the system must include reductions in labor requirements and reduced cycle times for fulfilling ILL. NLM requires that the system be MS Windows compliant. It must be network-based and operate under the Novell LAN environment. The system must run on Oracle. The system must operate with scanners capable of reproducing journal articles at the rate of 21 pages per minute. Only Relais International's Relais system carries the unique capabilities which fit the above stated requirements of the National Library of Medicine. No other product on the market that has been developed for automating library services provides the capabilities of this system or is suitable for this environment. The Relais System is a proprietary product of Relais International, Inc. Since Relais International, Inc. is the sole owner of the Relais System, NLM has determined that Relais International, Inc., is the only source with the previous experience and expertise capable of providing the necessary technical support and system upgrades. The proposed acquisition will be procured under FAR Part 12 - Acquisition of Commercial Items. This is not a Request for Quotation (RFQ), nor is an RFQ available, however, all responsive sources may submit a proposal in a timely manner which will be considered by NLM. Firms interested in responding to the notice must be able to provide the services as specified above. Responses must be in writing and must be received in the office within fifteen (15) calendar days from the publication date of this notice. Proposal must include pricing information and services described above. Inquires regarding this procurement may be made to the National Library of Medicine, Office of Acquisitions Management, 8600 Rockville Pike, Building 38A, Room B1N20, Bethesda, Maryland 20894, Attention: Uyen H. Phuong, Lead Purchasing Agent, on (301) 496-6127. Fax requests WILL NOT BE ACCEPTED.
- Record
- SN00135093-W 20020809/020808084755 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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