SOLICITATION NOTICE
D -- PBX and Cable Maintenance-East St. Louis, IL
- Notice Date
- 8/15/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- General Services Administration, Federal Technology Service (FTS), Federal Technology Service (5TF), 10850 Lincoln Trail, Fairview Heights, IL, 62208
- ZIP Code
- 62208
- Solicitation Number
- Reference-Number-5TS5702R016
- Response Due
- 8/26/2002
- Archive Date
- 9/10/2002
- Point of Contact
- Mara Shultz, Contracting Officer, Phone (618) 398-4929, Fax (618) 398-4931, - Mara Shultz, Contracting Officer, Phone (618) 398-4929, Fax (618) 398-4931,
- E-Mail Address
-
mara.shultz@gsa.gov, mara.shultz@gsa.gov
- Description
- The GSA/FTS, Region 5 is announcing its intent to procure services required to provide Maintenance of the Private Branch exchange (PBX), voice mail and peripheral equipment at the U.S. Federal Courthouse, East St. Louis, IL. Services are required to support Federal agencies located in the Melvin Price Federal Building and U.S. Federal Courthouse; 750 Missouri Avenue and the Federal Building; 650 Missouri Avenue; East St. Louis, IL 62201. Services are currently provisioned through an existing Private Branch eXchange at 750 Missouri Avenue. The existing PBX is a NEC, NEAX 2400 IMG, (with approximately 528 ports, 112 trunks, and 416 lines) system with the following functionality/features: 155 analog ports (includes voice mail ports) and terminal equipment; 215 digital ports and terminal equipment; eight (8) conference ports and terminal equipment; 16 COT ports; four (4) port paging cards; 60 T-1 ports; eight (8) power fail transfer systems; battery backup; two (2) Kentrox CSUs; one (1) 12 port active voice system; Critical Eye environmental/system monitoring; one (1) UPS; MAT Terminals; printer; all associated analog/digital telephones, excluding existing Executone instruments. Services include: The contractor shall provide on-site technical maintenance support for the PBX telephone system and related telecommunications infrastructure. The contractor shall respond to help calls, troubleshoot system problems, and perform periodic maintenance. The contractor shall maintain and update network configuration documents as changes to the system are made. All peripheral and replacement equipment to maintain the PBX and related items shall be included in the monthly maintenance rate. The contractor shall also perform minor miscellaneous wiring, install, disconnect, relocate and reinstall telephone systems and equipment when directed by the government. The contractor shall also update network configuration documents as changes to the system are made. All wiring installed shall be Cat 6, with armor, if necessary, and may include all termination equipment, racks, wire management (horizontal & vertical), hubs, patch panels, shelves, jacks, wall plates, etc. All equipment installed shall be tested and wires toned and tagged to identify the location at both termination points. Charges for accomplishing move/add/change/disconnect actions shall be invoiced on a per action basis. Actions to complete move/add/change/disconnect actions shall be completed within the time parameters identified in this requirement document, calculated from date of release by the Government. This includes updating all records and physically removing disconnected services from switch access. The Contractor shall provide a list of potential problem areas with recommendations as to resolutions and course of action with each monthly deliverable. The contractor shall be responsible for existing facilities in the event that damage or service interruption occurs as a result of contractor activities. Required interruption shall be coordinated with and scheduled through the facility manager. The contractor shall maintain an adequate inspection system and perform such inspections to assure that the work performed under the contract conforms to contract requirements. The contractor shall inform the Government of all periodic inspections and allow observation. The contractor shall maintain and make available to the Government adequate records of such inspections. The contractor shall provide all tools and test equipment required to test and demonstrate compliance. The contractor shall utilize the equipment manufacturer's published operating procedures (configuration and test) to verify the systems are functioning at its respective design parameters operational specification. The service provider may be required to conduct periodic traffic studies to ensure adequate capacity is provided and shall document all test results and provide an electronic format, and hard copy if so requested, of all tests results to the Government. The Government requires prior coordination before the contractor performs any testing, etc. The system shall be monitored and maintained to ensure a GOS during the busy period for both originating and terminating access line traffic between any network circuits to ensure P.03 for commercial access and P.07 for long distance (FTS and commercial) access. The contractor shall immediately advise the Government, in writing, of any indication that the GOS is not being met and provide documentation to support recommended changes, i.e., increases and decreases to trunking, changes to access arrangements, etc. The contractor shall be required to work with the FTS2001 long haul transport contractors to ensure compatibility of service and to resolve FTS2001 network trouble calls and billing related issues. The contractor shall coordinate with other telecommunications carriers/contractors concerning installation and maintenance of trunks, off-premise circuitry, equipment and ancillary devices necessary for restoration of service caused by faulty circuitry/equipment. In compliance with the Privacy Act (5 USC 552a), the contractor shall ensure that unauthorized access to any calling records or other system configuration and usage data is prohibited. The Government permits/authorizes only Government personnel who have the required security clearances and a 'need to know' access to the records. Order Service Center. Within 14 calendar days of contract award, the Contractor shall establish and/or provide and manage a service center to receive service orders and maintenance requests (i.e. trouble reports), provide customer service and technical assistance, and be accessible via toll free number from East St. Louis, IL. The center shall be staffed and equipped to accommodate receipt of routine and priority service orders and maintenance requests during the hours of 7:30am - 4:30pm (local time East St. Louis), Monday through Friday, excluding Federal holidays. Emergency service orders shall be accepted twenty-four (24) hours a day, seven (7) days a week. The term 'service order' does not include maintenance requests (trouble reports). Routine Service Orders shall be accepted during the hours of 7:30am - 4:30pm local time (East St. Louis). Completion of routine orders shall be within 5 business days, unless a different completion period is mutually agreed upon by the Contractor and the Government representative. Priority Service Orders are routine service orders that may be prioritized by the Government Representative without regard to the chronological date of an issued delivery order. These orders shall take precedence over routine service orders previously submitted and shall be accepted during the hours of 7:30am - 4:30pm local time (East St. Louis). Completion of priority orders shall be within 3 business days, unless a different completion period is mutually agreed upon by the Contractor and the Government Representative. Emergency Service Orders are service orders that may be prioritized by the Government Representative without regard to the chronological date of an issued delivery order. These orders shall take precedence over routine and priority service orders previously submitted. Emergency service orders shall be accepted twenty-four (24) hours a day, seven (7) days a week. Emergency service completion times shall be as directed by the Government representative, but in no case shall service completion exceed 8 total hours unless a different completion period is mutually agreed upon by the Contractor and the Government representative. Disconnect actions shall be completed within 2 business days. Any scheduled or potential system interruption or on-site work not during normal duty hours shall be coordinated with the GSA representative a minimum of five work days prior to being accomplished. The Contractor shall provide a Customer Service Representative(s) to discuss service improvements and assist the Government Representatives in the development of station plans, feature assignments and service order planning, at the request of the Government representative, at no cost to the Government. The Contractor shall provide technical assistance to Government Representatives as required in developing user equipment interfaces, and addressing technical requirement, at no cost to the government. The GSA is the Agency designated to place orders for services, which may be ordered directly from the Contractor, and to serve as the Agency point-of-contact for customer agency telecommunications management functions. All orders, for other than maintenance actions, shall be placed through GSA's Telecommunications Order and Pricing System (TOPS). Orders for common systems equipment, station assignment, lines, systems, features, systems feature changes, and other orders affecting delivery of dial tone services and switch maintenance shall be placed by designated GSA officials only. The Contractor shall accept these orders from GSA only. All orders issued under this synopsis are subject to the terms and conditions of the resultant contract. The contract shall prevail in the event of a conflict with any order. The Contractor shall provide written notification to the Government representative(s), via facsimile, electronic mail, or other mutually agreed upon method, for all GSA-issued orders within 24 hours of receipt, excluding Federal Holidays and weekends. This notification shall include: GSA Order Number, Contractor Order Number, if any, date of receipt, and due date. The Contractor shall submit a written completion report to the Government representative(s), via facsimile or electronic mail, within 48 hours after completion of each order, referencing the agency's name, Agency Order Number and the date completed. The Contractor is advised that it is at risk of not being paid for work performed without having first received a proper order. All services and/or products provided shall be consolidated by the Contractor and billed to GSA monthly. The contractor's invoice shall be for one month and be submitted to GSA by the tenth day of the following month. The contractor may invoice only for the hours and/or specific services ordered by GSA and actually used in direct support of the requirement. Failure to comply with the procedures outlined may result in payment being delayed. The Government has the express right to reduce any or all invoices rendered incorrectly or improperly in the amount of $500.00. When the Government requires supplies or services covered by this contract in a quantity of less than one move/add/change/discontinue action, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract. The Contractor is not obligated to honor (1) any order for a single item affecting in excess of 500 ports; (2) any order for a combination of items affecting in excess of 500 ports; or (3) any series of orders from the same ordering office within seven calendar days that together call for quantities exceeding the limitation in (1) or (2) above. The Contractor shall honor any order exceeding the maximum order limitations above, unless that order (or orders) is returned to the ordering office within five calendar days after issuance, with written notice stating the Contractor's intent not to provide the items/services called for and the reasons. Upon receiving this notice, the Government may acquire the products or services from another source. All deliverables shall meet professional standards. Technical reports shall be delivered as required to support task accomplishment. The contractor is responsible for providing personnel with expertise necessary to ensure professional design, installation and test of all services and equipment that may be ordered, provisioned and provided during the performance of these services. Materials are to be provided by the contractor when essential to the task performance and do not exceed the ceiling price identified. All materials purchased by the contractor for the use or ownership of the Federal Government becomes the property of the Federal Government. The contractor shall document the transfer of all materials as part of the final acceptance. Travel at government expense is not anticipated in performance of this task order. The performance of this task will require contractor staff to travel to the Government site for the orientation meeting and to perform the task requirements. The contractor shall include these travel costs and any other direct costs required to perform this task in the cost proposal. Contractor shall ensure all employees have identification badges including contractor name, task under which employee is working, along with employee's name, SSN, signature, and picture. Contractor personnel performing services on site shall be required to comply with local security requirements, to include but not be limited to signing in upon arrival and departure. The use of any information that is subject to the Privacy Act shall be utilized in complete accordance with all rules of conduct as applicable to Privacy Act Information. Certification by the Government of satisfactory services provided is contingent upon the contractor performing in accordance with the terms and conditions of the resultant contract, this document, the approved technical and cost proposal, and all amendments. Normally the client's representative, GSA's representative, and the contractor's representative(s) meet during the performance of this requirement, this may be telephonic at the option of GSA and client, to review performance. The Government will provide no Facilities, Supplies and Services. The Government will provide the information identified to the extent the information is available. The contractor shall adhere to: Applicable NEC2000 Maintenance Requirements; Applicable local, state and federal cable and electrical codes. The use of government telephones by the contractor shall be permitted in direct support of the contract and for official government use only. Any other use of government telephone facilities shall be at the expense of the contractor via credit card, third-party billing, etc. Duration of Task. It is the government's intent for this task to have service delivery, i.e., continuity of PBX and cable maintenance, renewable annually, for a period not to exceed five years. There may be routine fluctuation, increases and decreases, in the characteristics and quantities of services provided. Continuation of service is contingent upon a continuing need and fund availability. Monthly Status Report. The monthly Status Report shall include, but is not limited to, the following: Include the GSA contract number and Project Number. Identify the GSA ITR/AM assigned. Include the Accounting Control Transaction (ACT) number and reporting period. Include the client's agency and location. Include the date the GSA order was issued. Include the following for each maintenance service: Description of Service performed/action completed; Name of Technician, Hours on site. The contractor shall provide the following: The contractor shall bring problems or potential problems affecting performance to the attention of the GSA ITR as soon as possible. Verbal reports shall be followed up with written reports when directed by the GSA ITR. The contractor shall provide in writing the results of all meetings with the client that affect and/or change conditions, or result in additional agreements or requirements to the GSA ITR. In the absence of other agreements negotiated with respect to time provided for government review, deliverables shall be inspected and the contractor notified of the ITR-ITR/AM's findings within 5 workdays of normally scheduled review. Billing and payment shall be accomplished through TOPS in accordance with the contract terms. The invoice shall reflect the current month's charges, and a cumulative total through the current performance period. In addition, two copies of the invoice shall be forwarded for payment to GSA. One to the address for TOPS is General Services Administration, FTS, 4KMP, 401 West Peachtree Street (FL 27 4KMP), Atlanta, GA 30365-2550 also identified on the Standard Form 300 by the tenth day of the following month. The second copy is to be forwarded to GSA/5K-SP, 600 E. Monroe, Springfield, IL 62701. Ensure ACT number is identified on each invoice. Failure to comply with the procedures outlined above may result in your payment being delayed. The contractor shall initiate work on this contract by meeting with key client agency representatives to ensure that a common understanding of the requirements, expectations, and ultimate end products exists between all parties. Discussion will also include the scope of work, deliverables to be produced, how the efforts will be organized and the project conducted, assumptions made, and expected end results. Nothing discussed in this or in any other subsequent meetings or discussions between the client and the contractor shall be construed as adding, deleting, or modifying any contract requirement, including deliverables and due dates without a written modification issued by the Administrative Contracting Officer. Reports: a. Kick-Off Meeting Report: The contractor shall provide a report of problems, open issues, resolutions and recommendations within 15 working days of the meeting. b. On an as-required basis, a meeting will be held between the contractor, CR, ACO, and PM/COTR. A telephone conference with follow-on written notes may satisfy this requirement. Section 508 Compliance. All services and products provided in response to this synopsis and the resultant contract shall comply with Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), and the Architectural and Transportation Barriers Compliance board Electronic and Information Technology (EIT) Accessibility Standards (36 CRF Part 1194). Proposal Submission. A Technical and Cost Proposal shall be submitted by the contractor on company letterhead to the Contracting Officer. Evaluation Criteria. A technical and cost proposal shall be submitted by the contractor on company letterhead. The proposals shall identify the availability of standard commercial offerings available to satisfy the stated requirements and the corresponding firm fixed price unit costs. The Government reserves the right to award based on the information provided, without discussions. Cost proposal shall detail the service, equipment, and labor rates. Award shall be made based on a best value analysis using criteria in the following order of importance: Technical Capabilities, Past Performance, and Cost. Cost is approximately equal to technical. Technical Capabilities must identify and demonstrate: (1) Knowledge and understanding of the requirement(s) as defined in the SOW. (2) Services and Methodology to include the following: (a) Overview of methodology guiding performance of the technical requirements identified in this synopsis, and a general description of how your technical approach will be applied to accomplishing the requirements. (b) Logical sequence of tasks required to accomplish the requirements. (c) Experience and technical knowledge of the proposed task manager and support staff of cable installation and PBX maintenance (specifically NEC 2000 series equipment). Also, expertise on installation of Category 5 and Category 3 cabling, including EIA 568A and EIA 568B terminations, is a requirement for any personnel installing/relocating network and telephone drops. Past Performance must include: (1) Description of past projects to include project number your firm has completed which is similar in scope. Include points of contacts and their phone numbers with titles. (2) The Government may supplement the information you provide with any other information it may obtain from any other source including its own experience with your firm, or information concerning your performance from any other reliable source. Cost. Provide cost that are both reasonable and realistic. A completed cost proposal, on a fiscal year basis for each year, assuming all options will be exercised. The proposal shall identify a monthly maintenance cost. Proposals shall be prepared and submitted to identify the following two maintenance options and add/move/change/discontinue actions: a. Coverage from 8:00 AM to 5:00 PM, Monday through Friday, 6 hour response time, excluding federal holidays. b. Coverage from 8:00 AM to 5:00 PM, Monday through Friday, 24 hour response time, excluding federal holidays. c. Unit cost for each add/move/change/discontinue action. For evaluation purposes, assume one each per month. d. Unit cost to purchase the following D-term phones and ancillary equipment: (1) 16 Button; (2) 16 Button with Display, (3) 16 Button Deluxe 20 Speed Call, (4) 24 Button with Display, (5) Voice Point/PC to Dial Calls, (6) Direct Station Selection (DSS), (7) Single line flash message waiting, and (8) Single line speed call unit. For evaluation purposes assume one each unit per quarter. e. Unit cost to place, test and designate digital station. Assume four per quarter. f. Unit cost to place, test and designate an analog station. Assume four per quarter. The proposal shall be prepared with a base year of 1 October 2002 through 30 September 2003 and four one year options. Evaluation will include the option periods. Award of base period and exercise of options is contingent upon availability of funds, validation of continuing need, and demonstration of satisfactory performance. At the completion of negotiations, the contractor shall ensure the Technical and Cost Proposal reflect agreement and, if appropriate, submit a revised Technical and Cost Proposal to the ITR as directed. This solicitation is a Request for Quotation, reference Number 5TS5702R016. This RFQ document and incorporated provisions and clauses are those in effect through FAC 2001-08. NAICS Code 5133, Telecommunications Services. US Department of Labor Wage Determination 94-2310 applies to this service and will be incorporated in the resultant award. FAR 52.252-2 applies to this acquisition. Full text of a clause may be accessed electronically at this address: http://www.arnet.gov/far. FAR 52.212-1 applies to this acquisition. FAR 52.212-2 shall not apply to this acquisition. Award shall be based on best value evaluation using criteria identified above. QUOTATIONS SHALL INCLUDE A COMPLETED COPY OF THE PROVISIONS AT FAR 52.212-3. FAR 52.212-4 applies to this acquisition. FAR 52.212-5 applies to this acquisition -- FAR 52.212-5(b): The following additional FAR clauses apply to this acquisition: 52.222-26, 52.222-35, 52.222-36, 52.222-37, and 52.232-33. Offers are due no later than 26 August 2002, 10:00 a.m. Central Time, to GSA/FTS, Mara E. Shultz, 10850 Lincoln Trail, Fairview Heights, IL 62208. GSA Information Technology Representatives: Primary: Deborah Crum, Telecommunications Specialist, 600 E. Monroe, Room 21, Springfield, IL 62701. Telephone: 217.492.4404. Alternate: Patrick Tauschek, Operational Telecommunications Manager, 10850 Lincoln Trail, Fairview Heights, IL 62208. Telephone 618.398.4934. Contact Mara Shultz at 618.398.4929 for information regarding this RFQ. Submit any questions for clarification via e-mail to mara.shultz@gsa.gov.
- Web Link
-
Link to FedBizOpps document.
(http://www.eps.gov/spg/GSA/FTS/FairviewHeightsIL/Reference-Number-5TS5702R016/listing.html)
- Place of Performance
- Address: 650 Missouri Avenue and 750 Missouri Avenue East St. Louis, IL
- Zip Code: 62201
- Country: USA
- Zip Code: 62201
- Record
- SN00142311-F 20020817/020815222051 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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