SOLICITATION NOTICE
R -- QUALITY WORK ENVIRONMENT CONSULTATIVE SERVICES
- Notice Date
- 8/19/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of Health and Human Services, Indian Health Service, Billings Area Office, 2900 4th Avenue North PO Box 36600, Billings, MT, 59107
- ZIP Code
- 59107
- Solicitation Number
- RFP-244-02-0015-REL
- Response Due
- 10/3/2002
- Point of Contact
- Rita Langager, Contract Specialist, Phone 406.247.7293, Fax 406.247.7108,
- E-Mail Address
-
rlangager@mail.ihs.gov
- Description
- The Billings Area Indian Health Service (IHS) is requesting proposals in response to Request for Proposal (RFP)-244-02-0015-REL to acquire Consultative Services for a Quality Work Environment (QWE) Initiative. The Contractor shall train, teach, coach and facilitate techniques and processes to improve patient/customer services and the work environment. The services shall include, but are not limited to: (1) Address opportunity areas from an existing Employee Opinion Poll; (2) Facilitate monthly QWE conference calls with Area Office and Service Unit Management; (3) Facilitate Area Office Employee Board Meetings; (4) Establish processes and techniques to Service Unit Employee Board; (5) Provide Action Team Workshops, on an as needed basis, to stimulate cultural improvement; (6) Facilitate, train and coach leadership skills for creating accountability for QWE improvement; (7) Establish Area-Wide Service Standards that define the expectation for serving each other and the patients and their families; (8) Establish Area-Wide Leadership Service Standards; (9) Train, teach and coach employee celebrations and recognition techniques and processes; (10) Conduct Leadership needs assessment; (11) Provide Leadership coaching; and (12) Follow-up on Employee Opinion Poll to measure progress against existing baseline. The IHS anticipates the award of a firm fixed-price contract for a 12-month period with four 12-month options. Prospective offerors may request a copy of the solicitation by telephone, e-mail, or by faxing a request to (406) 247-7108.
- Record
- SN00143825-W 20020821/020819213228 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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