SOURCES SOUGHT
R -- Consumer Response Services (CDC & ATSDR Hotlines) REQUEST FOR INFORMATION
- Notice Date
- 11/5/2002
- Notice Type
- Sources Sought
- Contracting Office
- Department of Health and Human Services, Center for Disease Control and Prevention, Procurement and Grants Office (Atlanta), 2920 Brandywine Road, Room 3000, Atlanta, GA, 30341-4146
- ZIP Code
- 30341-4146
- Solicitation Number
- 2003-I-00709
- Archive Date
- 12/5/2002
- Point of Contact
- Cheryl Maddux, Contract Specialist, Phone 770-488-2759, Fax 770-488-2670, - Wanda Allison, Contract Specialist, Phone (770)488-2645, Fax (770)488-2670,
- E-Mail Address
-
afx0@cdc.gov, WAllison@CDC.GOV
- Description
- THIS IS A REQUEST FOR INFORMATION ONLY. NO PROPOSALS ARE BEING REQUESTED AT THIS TIME The Centers for Disease Control and Prevention (CDC), located in Atlanta, Georgia, is seeking information in preparation of an anticipated future solicitation for consolidated contact center services. CDC is known as a trusted and authoritative source of health information on a wide range of public health topics. CDC currently receives 3 million inquiries a year through telephone calls, e-mails, and written inquiries and these inquiries are handled in a decentralized fashion with variable approaches. CDC is anticipating moving towards a consolidated commercial performance-based service contract to handle inquiries across the spectrum of public health topics. CDC would like industry ideas for the application of approaches, best practices, and technologies in the areas of: customer relationship management (CRM); performance measures; reliable, timely, and confidential inquiry handling; quality assurance; and variations in inquiry volumes related to public health emergencies, news events, and public health media campaigns. CDC will use the information provided in response to this RFI to assist in developing an acquisition strategy and solicitation. This RFI is not a Request for Proposals (RFP) and is not to be construed as a commitment by the Government to issue a solicitation, ultimately award a contract or otherwise pay for the information solicited. Responses to this RFI will not be considered as proposals or offers which could be accepted by the Government to form a binding contract. CDC is not soliciting company capability statements or marketing materials through this RFI, rather industry feedback and insights on the specific topics noted above. Responses should be prepared in MS Word format, not to exceed ten pages. Send responses electronically to CMaddux@cdc.gov no later than 4:00 p.m. (EST), November 20, 2002. Technical point of contact: Dottie Knight, Information Resource Management Office, 404-639-2250.
- Record
- SN00199992-W 20021107/021105213258 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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