SOLICITATION NOTICE
D -- Octel 350 Voice Mail System Maintenance Agreement
- Notice Date
- 12/2/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- Environmental Protection Agency, Oarm Service Center, Rtp Procurement Operations Division, Research Triangle Park, NC 27711
- ZIP Code
- 27711
- Solicitation Number
- RFQ-RT-03-00043
- Archive Date
- 1/17/2003
- Point of Contact
- Point of Contact, Sandra Clark, Purchasing Agent, Phone (919) 541-2213
- E-Mail Address
-
Email your questions to U.S. Environmental Protection Agency
(clark.sandra@epa.gov)
- Description
- NAICS Code: 561990 THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS PREPARED IN ACCORDANCE WITH THE FORMAT IN SUBPART 12.6, AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. The Request for Quote (RFQ) number is RFQ-RT-03-00043 and the solicitation is being issued as a Request for Quote solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 97-26. The Environmental Protection Agency (EPA) anticipates that the contract will be awarded as a result of full and open competition. A firm-fixed-price purchase order is anticipated to result from the award of this solicitation. Award will be made using Simplified Acquisition Procedures. The period of performance is January 1, 2003 through September 30, 2003, with one 12-month option. The contractor shall provide comprehensive maintenance for an Octel 350 (voice mail system). The contractor shall provide maintenance coverage 24 hours, 7 days per week for an Octel 350 system. The contractor must be an Avaya authorized distributor with access to the Technical Assistance Center (TAC) of an Octel Maintenance provider. Onsite response time for major problems after notification shall be no longer than four (4) hours. Major problems consist of, but are not limited to, unscheduled total system outage and failure to reboot, system manager terminal (SMT) not accessible, if 25% or more of the ports are not active, one or more drives fail, loss of system integration, continuous system restarts, system unable to collect call detail records, message-waiting not functioning properly, and networking not functioning properly. The contractor shall provide remedial maintenance to include diagnose and repair of hardware and software problems. Provide software updates which will improve system performance and addresses safety issues. In the event of a system outage or disaster, the contractor shall provide the necessary parts and/or installation within 24 hours or less. EPA's existing system configuration for the Octel 350 includes Aria 3.10.09 software, 72 ports, two 1-GB system drives, 400 message hours, RS232-SMDI integration with a GTE Nortel DMS-100 voice mailbox with a capacity of 6000, fax mailbox capacity of 1955, software features include: Networking, Bulletin Broadcast, Fax Processing, Fax on Demand, System Backup, ECP, Octel Forms, Decision Pro, Follow-Me-Forward, Index I and II, Automatic Number Identification (ANI), Visual Messenger, System Tape Back-up, and PowerCall. In addition, the contractor shall provide services, on a time and materials basis, for services that may be required that are not included in the standard maintenance agreement. These services will be ordered on a per call basis by the EPA Project Officer. During the first quarter of FY'03 quarter the existing four 1-GB system drives will be replaced with two 4-GB drives. Global Message Redundancy will be installed and configured to support the additional hardware. The contractor shall install, support, maintain and troubleshoot the new software and hardware specified. During this performance period we are planning to deploy MobilePath for the advanced mobility functionality. The contractor shall install, configure, support, maintain and troubleshoot the software and hardware necessary to manage the system. North American Industry Classification System (NAICS) No. 561990 applies with a size standard of $6M in average annual receipts over the last three years. The following FAR provisions (which can be downloaded at the following site: http://www.epa.gov/oamrtpnc/spclaus/index.htm) apply to this solicitation: 52.212-1, Evaluation-Instructions to Offerors--Commercial; 52.212-2, Evaluation--Commercial Item. All Offerors are to include with their offers a completed copy of provision 52.212-3, Offeror representations and Certification--Commercial Items. The following FAR clause applies to this acquisition: 52.212-4, Contract Terms and Conditions--Commercial Items. The following additional FAR clauses which are cited in clauses 52.212-5 are applicable to the acquisition: 52.203-6, Restrictions on Subcontractor Sales to the Government, with Alternate I; 52.219-14, Limitation on Subcontracting; 52.222-21, Prohibition of Segregated Facilities; 52.222-26, Equal Opportunity, 52.222-35, Affirmative Action for Special Disabled and Vietnam Era Veterans; 52.222-36, Affirmative Action for Handicapped Workers: 52.222-37, Employment Reports on Special Disabled Veterans and Veterans of the Vietnam Era; 52.225-1, Buy American Act -- Balance of Payments Program-Supplies. Cost and technical information should be submitted to Sandra Clark, Contracting Officer, U.S. Environmental Protection Agency, RTP Procurement Operations Division, Mail Code E105-02, Research Triangle Park, NC 27711. Courier Delivery Address is: U.S. Environmental Protection Agency, Attn: Sandra Clark, 5930 Page Road, Durham, NC 27709. All offers are due on December 17, 2002. No telephonic requests will be honored. All responsible sources may submit a proposal which shall be considered by the Agency. See Numbered Note(s) 26.
- Record
- SN00214100-W 20021204/021202214008 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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