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FBO DAILY ISSUE OF MAY 10, 2003 FBO #0527
SOLICITATION NOTICE

U -- Customer Service Excellence Training

Notice Date
5/8/2003
 
Notice Type
Solicitation Notice
 
Contracting Office
Department of the Navy, Naval Supply Systems Command, FISC NORFOLK DETACHMENT WASHINGTON, 1014 N Street SE, Suite 400 Washington Navy Yard, Washington, DC, DC, 20374-5014
 
ZIP Code
20374-5014
 
Solicitation Number
N00600-03-Q-1323
 
Response Due
5/20/2003
 
Archive Date
6/4/2003
 
Point of Contact
Rodger Young, Contract Specialist, Phone 202 433-4345, Fax 202 433-9586, - Shirley Green, Contract Specialist, Phone 202 433-3986, Fax 202 433-5414,
 
E-Mail Address
rodger_young@fsmo.navy.mil, shirley_t_green@fmso.navy.mil
 
Small Business Set-Aside
Total Small Business
 
Description
SUBJECT: N?Customer Service Excellence Training SOL DE-N00600-03-Q-1323 DUE 05/20/2003 POC Rodger O Young, Contract Specialist, (202) 433-4345; Darien Dicamillo Contracting Officer, (202) 433-2051 To obtain a copy of the solicitation go to: www.neco.navy.mil DESC: (i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6 and Subpart 13.3 as supplemented with additional information included In this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (ii) The solicitation number is N00600-03-Q-1323, REQUEST FOR QUOTATION (RFQ). (iii) The solicitation document, and incorporated provisions and clauses are those in effect through Federal Acquisition Regulation. This solicitation is 100% set-aside for small businesses. The Standard Industrial Classification Code is 8331 Size Standard is 500 .The contractor shall provide all materials, labor, and transportation necessary to provide Customer Service Excellence Training; Consisting of twenty, six hour training sessions, that will accommodate the following training objectives 1: Discover and capitalize on behavior strengths. 2: Increase their application of different behavioral styles 3: Improve communications and reduce conflict. 4: Foster teamwork between departments. 5: Foster trust and build mutual support. 6: Develop effective customer skills.7: quickly identify the behavioral style of customers and adopt behavior to accomplish goals. Training will be conducted at a facility, provided by the Visitor Control Center, and agreed upon by both parties at the Washington Navy Yard DC, delivery will be determined, Evaluation of offers will be based on technical acceptability and lowest price to the Government. Delivery date will be determined? Evaluation will consist of two steps; offeror?s will need to pass each step. Step 1; Answer successfully at least 6 technical objective questions, of a minimum of 1 paragraph of 100 words on each objective. Failure to submit a response will be ground for dismissing proposal on non-responsiveness. Step 2: Lowest price of services to the Government. The FAR provision 52.212-1, Instructions to Offeror?s--Commercial Items (JUN 1999), applies to this acquisition and the following addenda to the provision paragraphs: (b)(4) In addressing the technical portion of this RFQ, .An SF 1449 is not included in the solicitation. (ix) Refer to provision at 52.212-2, Evaluation--Commercial Items (JAN 1999): the evaluation factors are technical approach, and price. Award will be based on technical acceptability, and lowest price. Offeror?s is to complete and return provision at 52.212-3, Offeror?s Representations and Certifications--Commercial Items (JUN 1999)[go to website for copy of the clause] (xi) The clause at 52.212-4, Contract Terms and Conditions--Commercial Items (MAY 1999) is applicable to this solicitation. (xii) The clause at 52.212-5, Contract Terms and Conditions Required to Implement Statutes and Executive Orders--Commercial Items (MAY 1999). Please fax your attendance request to (202) 433-5414, Attn: Rodger O Young. If a solicitation cannot be obtained, email rodger.o.young@navy.mil with request.
 
Place of Performance
Address: Visitor Control Center, 1021 O Street SE, Washington Navy Yard DC
Zip Code: 20374
 
Record
SN00320563-W 20030510/030508213655 (fbodaily.com)
 
Source
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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