SOLICITATION NOTICE
59 -- Preventive Maintenance Agreement Smartnet
- Notice Date
- 9/18/2003
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of the Air Force, Air Education and Training Command, Lackland AFB Contracting Squadron, 1655 Selfridge Avenue, Lackland AFB, TX, 78236-5253
- ZIP Code
- 78236-5253
- Solicitation Number
- F9WMSI31700700
- Response Due
- 9/25/2003
- Point of Contact
- John Nolan, Contract Specialist, Phone 210-671-1763, Fax 210-671-1573, - Belinda Gallo, Contract Specialist, Phone 210-671-1710, Fax 210-671-1573,
- E-Mail Address
-
john.nolan@lackland.af.mil, belinda.gallo@lackland.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- Lackland Airforce Base is seeking quotation for the following service: Non-Personal Service Contract for Preventive Maintenance of Computer Equipment. Statement of Work: 0.1 To establish technical SMARTNET expertise in support of the CISCO hardware located throughout the 59th Medical Wing at Lackland Air Force Base. SMARTNET support has been developed to provide customers with the necessary software maintenance, advance replacement of hardware, and technical support required for self-maintenance Technical Requirements: 1.0 telephone callback by the CISCO technical Assistant Center within one hour for hardware, configuration and Software problems from 0730-1630 central time Monday through Friday, excluding CISCO observed holidays. Hours of Performance: 1.1 24 hour 7 days a week telephone support by vendor. 1.3 Access for resident specialists to the CISCO Online Support system via WWW. 1.4 Guaranteed next-day delivery of replacement parts on orders placed before 1500 Pacific Standard Time. Software and Support: 1.5 Major release of software updates as applicable upon request 1.6 Software maintenance release updates upon request 1.7 One set of new Operation and Maintenance Manuals, Hardbound or CD Rom is acceptable, to be included with each software update for each hub office. Period of Performance: 2.1 is to be from 1 Oct 03 through 30 Sep 04 with an option year of 1 Oct 04 through 30 Sep 05. 3.1 The basis for this solicitation is a valid requirement however no action will be taken untill funding is verified and approved. 4.1This is the only solicitation for this requirement. Award will be made to the vendor providing the best value, Technical Capabilities to the requirements listed, Past Performance. Innovation and Added value considerations will be accepted with all proposals however may or may not be used as a basis for award. Acceptable firms must be Central Contractor Registered, have no debarrment actions pending/current or within the past three years. Security clearance is not required for performance however due to changing conditions on and surrounding DOD Installations, vendors and representatives must have no questionable affiliations or Criminal Record of Felony Conviction. Successfull bidder will be subject to background investigation by the Government based on the level of access granted via State, local authorities, NCIC., as appropriate. Direct any questions to the Points of Contact listed below.
- Place of Performance
- Address: Lackland Air Force Base, TX
- Zip Code: 78236
- Country: Bexar
- Zip Code: 78236
- Record
- SN00437362-W 20030920/030918213141 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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