Loren Data's SAM Daily™

FBO DAILY ISSUE OF NOVEMBER 28, 2003 FBO #0731
MODIFICATION

R -- TSA Contact Center Services

Notice Date

11/26/2003
 

Notice Type

Modification
 

Contracting Office

DHS - Border and Transportation Security, Transportation Security Administration, Headquarters TSA, 601 S. 12th Street TSA-25, 4th Floor, Arlington, VA, 22202
 

ZIP Code

22202
 

Solicitation Number

HSTS03-04-R-OMB002
 

Response Due

11/12/2003
 

Archive Date

11/27/2003
 

Point of Contact

Michael Derrios, Contracting Officer, Phone 571.227.1573, Fax 571.227.2913,
 

E-Mail Address

mike.derrios@tsa.dot.gov
 

Small Business Set-Aside

Total Small Business
 

Description

*****AN AMENDMENT WILL BE POSTED TO THIS SOLICITATION ON DECEMBER 2, 2003 WHICH WILL REVISE THE LANGUAGE OF SOW APPENDIX I & II TO REFLECT ANTICIPATED WORKLOAD ESTIMATES AND TARGET METRICS FOR THE "LIFETIME OF THE CONTRACT" AND INCORPORATE ADDITIONAL APPENDICES WHICH WILL PROVIDE TSA'S CURRENT WEEKLY INTAKE OF PHONE CALLS, EMAILS AND WRITTEN CORRESPONDENCE AND THE TARGET PERFORMANCE METRICS FOR THE BASE YEAR.***** The Transportation Security Administration (TSA) seeks qualified firm(s) to provide telephone, email and written correspondence support services for the TSA Contact Center (TCC). The TCC fields and responds to inquiries from the public regarding TSA-related issues. This is anticipated to be a performance-based fixed price + award fee single-award contract. The solicitation will be issued on November 13, 2003 with a closing date of December 15, 2003 at 12:00 Noon (Eastern Time). No e-mail or faxed proposals will be accepted. Questions posed in response to the RFQ MUST be received in writing (via fax or email) by 12:00 Noon (Eastern Time) on December 5, 2003 with NO EXCEPTIONS. Responses to this pre-solicitation notice may be submitted via email to mike.derrios@dhs.gov, or facsimile to (571) 227-2913 or (571) 227-1948. Requests for a copy of the solicitation are due by 5:00 PM, (Eastern Time), Wednesday, November 12, 2003. ***THERE WILL BE A PRE-SOLICITATION CONFERENCE AT 11:00 A.M. ON MONDAY, NOVEMBER 10, 2003 AT THE FOLLOWING LOCATION: TSA, 701 SOUTH 12TH STEET, ARLINGTON, VA 22202.***
 

Place of Performance

Address: Transportation Security Administration, 701 South 12th Street, Arlington, VA

Zip Code: 22202

Country: USA
 

Record

SN00477289-W 20031128/031126211522 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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