SOLICITATION NOTICE
D -- Telephone Maintenance and Support Services
- Notice Date
- 12/16/2003
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of the Air Force, Air Mobility Command, 436th CONS, 639 Atlantic Street, Dover AFB,, DE, 19902-5639
- ZIP Code
- 19902-5639
- Solicitation Number
- Reference-Number-FA4497-04-W-0013
- Response Due
- 12/23/2003
- Archive Date
- 1/7/2004
- Point of Contact
- Cheryl Roberts, Contract Specialist, Phone 677-5258, Fax 677-2309, - Therese Patterson, Contracting Officer, Phone 302-677-5104, Fax 302-677-2309,
- E-Mail Address
-
cheryl.roberts@dover.af.mil, therese.patterson@dover.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- This is a combined synopsis and solicitation for telephone maintenance and support services for the 436th Medical Treatment Facility. The maintenance and support services will be for communications products, Digital Speech WIN services Voice Mail/Auto Attendant Systems already in use. The contractor is required to furnish all labor, materials, equipment, supplies and transportation as required to provide maintenance and support for the Hospital Telephone Answering System (HTAS) from January 2004 through 30 September 2004. The services requested are to include: 1. The contractor will provide telephone support from 00:00 to 23:59 hrs, seven days a week as part of the Maintenance and Support Contract. Any moves, additions, and changes to the HTAS system to include application script changes, that does not require the contractor?s service representative to be on site, will be included as part of this proposal. 2. Any moves, additions and changes to the HTAS system that require a service representative of the contractor to be on site will be billed at an hourly rate plus travel expenses in accordance with the Joint Travel Regulation and verified by the Government. 3. Coverage for acts of God such as lighting, flood, etc. will be addressed with the contracting officer per occurrence. Cost for these issues will be billed at an hourly rate plus travel expenses in accordance with the Joint Travel Regulation and verified by the Government. 4. The contractor will provide follow-up retraining and consulting at the hospital?s request on site, not to exceed sixteen man hours per trip. Also include hourly rates charged for all work not covered under the maintenance plan. Additional information is as follows: Replacement parts will be sent by the contractor?s office. The POC from the hospital will promptly send back the replaced part to the contractor?s office to avoid additional billing. Priority calls will be determined by the POC from the hospital. A contractor?s representative will respond to all priority one and two calls no later than two hours from the time the call is placed. The contractor?s representative will respond to priority three calls, for routine questions or minor problems, no later than eight hours from the time the call is placed. If it is determined that the contractor representative is needed on site on a priority one call, one will be on site within twenty-four hours. The contractor will advise and update the POC from the hospital no less than every four hours on the status of the repairs. Priority one and two calls can be made at anytime including weekends and holidays. The calls will be handled according to the terms set forth in this statement of work. This synopsis and solicitation is prepared in accordance with the format in FAR subpart 12.6. This procurement is restricted to small business concerns and will follow the simplified acquisition procedures in FAR Part 13. NAICS is 513330, small business size standard is 1,500 employees. This solicitation is a Request for Quote (RFQ). This notice constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Submit written quotes; oral offers will not be accepted on RFQ. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2001-18. Note that all FAR clauses can be obtained by accessing the Internet at http://farsite.hill.af.mil. The provisions at FAR 52.212-1, Instructions to Offerors-Commercial Items, apply to this solicitation. The clause at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, applies to this solicitation and the offeror must include a completed copy of this provision with their proposal. The clause at FAR 52.212-4, Contract Terms and Conditions-Commercial Terms, applies to this solicitation. The clause at FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, applies to this solicitation. Specifically, the following clauses cited are applicable to this solicitation: FAR 52.222-26, Equal Opportunity; FAR 52.222-35, Affirmative Action for Disabled Veterans and Veterans of the Vietnam Era; FAR 52.222-36, Affirmative Action for Handicapped Workers; FAR 52.222-27, Employment Reports on Disabled Veterans and Veterans of the Vietnam Era; FAR 52.222-42. The clause at DFAR 252.212-7001, Contract Terms and Conditions Required to Implement Statutes or Executive Orders applicable to Defense Acquisition of Commercial Items, applies to this solicitation. Specifically, the following clauses are cited to this solicitation: DFARS 252.225-7001, Buy American Act and Balance Payment Program and DFARS 252.225-7002, Qualifying country sources as subcontractors. All interested parties must be registered with the Central Contractor Registration (CCR) as prescribed in DFARS 252.204-7004 & 252.232-7009. CCR can be obtained by accessing the Internet at hhtp://www.ccr2000.com or by calling 1-888-227-2423. The CCR number must be obtained before award can be made. Award will be based on best value determination. The Government reserves the right to make an award on the initial quote without discussions on this procurement. All proposals must be faxed to 302-677-2309 or e-mailed to cheryl.roberts@dover.af.mil. POC Ms. Cheryl A. Roberts at 436 CONS/LGCB, 639 Atlantic Street, Dover AFB DE 19902. The due date for all quotes will be 23 December at 4:30 p.m. EST. Quotes must be good for 30 days.
- Place of Performance
- Address: 436th Medical Group, Building 300, Dover AFB, DE
- Zip Code: 19902
- Country: USA
- Zip Code: 19902
- Record
- SN00490609-W 20031218/031216212224 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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