SOLICITATION NOTICE
D -- CDC Consumer Response Services Program: Contact Center Operation
- Notice Date
- 9/24/2003
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of Health and Human Services, Center for Disease Control and Prevention, Procurement and Grants Office (Atlanta), 2920 Brandywine Road, Room 3000, Atlanta, GA, 30341-4146
- ZIP Code
- 30341-4146
- Solicitation Number
- 2003-N-00709Amendment1
- Point of Contact
- Jim Masone, Contracts Specialist, Phone 770-488-2736, Fax 770-488-2671,
- E-Mail Address
-
jmasone@cdc.gov
- Description
- SYNOPSIS OF CDC CONSUMER RESPONSE SERVICES PROGRAM: CONTACT CENTER OPERATION 1. Action Code: P 2. Date: 09-24 3. Year: 03 4. Government Printing Office Billing Account Code: N/A 5. Contracting Office Zip Code: 30341 6. Classification Code: D 7. Contracting Office Address: Centers for Disease Control and Prevention (CDC) Procurement and Grants Office 2920 Brandywine Road Atlanta, GA 30341 8. Subject: D-Consumer Response Services Program: Contact Center Operation 9. Proposed Solicitation Number: 2003-N-00709 10. Opening/Closing Response Date: Anticipated RFP release date is between October 1 and October 15, 2003. Closing date will be 30 to 45 days thereafter. 11. Contact Point/Contracting Officer: Contact Point: Mr. Jim Masone, 770-488-2736, Jmasone@cdc.gov Contracting Officer: Ms. Cheryl M. Maddux, 770-488-2645, Cmaddux@cdc.gov 12. Contract Award and Solicitation Number: N/A 13. Contract Award Dollar Amount: Estimated to be $80 million over seven years. 14. Contract Line Item Number: N/A 15. Contract Award Date: Anticipated to be March 31, 2004 16. Contractor: N/A 17. Description: This proposed procurement is part of a trio of contracts that the CDC intends to award to seamlessly manage and integrate its responses to inquiries about public health issues. Please also closely review the procurement packages for 2003-N-00996 and 2003-N-00997. The purpose of this contract will be to provide a unified, full range of health information management services across all communication channels or touch points by employing a customer “contact center” approach. Operations include the staffing and management of necessary agent support, utilizing contact center standard operation procedures, establishment of contact center facilities, and the implementation of the technology infrastructure required to support application software and connectivity services. Furthermore, the operations will be supported by business continuity and contingency plans to ensure minimal disruption of service. The underlying technology utilized will capitalize on evolving, leading-edge functionality; be flexible in design to adjust to fluctuations in call volumes; and accommodate necessary expansion to include all CDC programs. This contact center should utilize industry best practices to promote efficient operations. 18. Place of Contract Performance: Continental United States recognizing that there will be frequent interaction with CDC staff in Atlanta, Georgia. 19. Set-Asides: None – Available for full and open competition NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS.GOV ON THE DATE INDICATED IN THE NOTICE ITSELF (24-SEP-2003). IT ACTUALLY APPEARED OR REAPPEARED ON THE FEDBIZOPPS SYSTEM ON 04-FEB-2004. PLEASE CONTACT fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link to FedBizOpps document.
(http://www.eps.gov/spg/HHS/CDCP/PGOA/2003-N-00709Amendment1/listing.html)
- Place of Performance
- Address: Continental United States recognizing that there will be frequent interaction with CDC staff in Atlanta, Georgia
- Zip Code: 30341
- Country: USA
- Zip Code: 30341
- Record
- SN00516371-F 20040206/040204215305 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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