SOURCES SOUGHT
R -- Message Center Services
- Notice Date
- 10/7/2004
- Notice Type
- Sources Sought
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), Central Administrative Support Center, 601 East 12th Street, Room 1756, Kansas City, MO, 64106
- ZIP Code
- 64106
- Solicitation Number
- NFFKAE30-5-00017SLW
- Response Due
- 10/22/2004
- Archive Date
- 10/22/2004
- Small Business Set-Aside
- Total Small Business
- Description
- This is a notice of intent to award a sole source purchase order to A-CTI Answer Connect Teleservices, Inc., Portland, OR for a base year and two option years. A-CTI has been identified as the only qualified source to offer an answering service, data collection, and reporting full service protection plan for the Southeast Reef Fish Trap Initiation and Termination. The contractor will operate a message center to receive trip initiation and termination reports. The message center will feature live operators available to take reports 24/7. The message must: 1) answer calls within 2 minutes (preferably less than one minute). Automatically capture caller?s phone number, using caller ID equipment. 2) Elicit and record information required by 15 CFR 622.5(a)(1)(ii)(A)(2) for two types of calls from approximately 65 vessels with permits endorsed for fish trap gear, using a script. Each call is to be assigned a unique call number associated with tat call. 3) Forward any information reported including information from calls terminated by either party prior to completion of the script as follows ? by fax to 2 fax machines within 15 minutes of termination of the call, and also, by email within 15 minutes of termination of the call (in comma-delimited format), loaded into a secure website within 15 minutes of termination of the call, 4) Provide weekly reports by Monday of the following week, regarding number calls handled during the week, reflecting the following information: Time of call receipt, Time of call disconnect, Duration of call, plus ring, hold & talk segments, Operator handling the call, Initiator of disconnect(caller, operator, other). The proposed action is for services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 6.302-1. If no qualified responses are received, the Government intends to contract with A-CTI AnswerConnect Teleservices, Inc. This is not intended to be a competitive proposal. However, interested parties may identify their interest and capabilities in writing, to include name, address, and point of contact, telephone number, business size and brief statement regarding its capability to provide the services. All proposals received within ten (15) days after the date of publication of this synopsis will be considered by the Government. A determination by the Government to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. If no affirmative written response is received, the purchase order will be awarded based on this notice and is solely within the discretion of the Government. The NAICS code for this action is 561421. The Central Administrative Support Center (CASC), Acquisition Management Division (AMD), requires that all contractors doing business with the Acquisition Office must be registered with the Central Contractor Registry (CCR) before October 1, 2003. After this date, NO award can be made unless the vendor is registered in CCR. For additional information and to register in CCR please access the following website: http://www.ccr.gov/. In order to register with the CCR and to be eligible to receive an award from this acquisition office, all offerors must have a Dun & Bradstreet Number. A Dun & Bradstreet number may be acquired free of charge by contacting Dun & Bradstreet on-line at https://www.dbd.com/product/eupdate/requestOptions.html or by phone at (800) 333-0505. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. Detailed capabilities statements must be faxed to 816-426-7530 Attn: Sharon Walker.
- Record
- SN00690961-W 20041009/041007211727 (fbodaily.com)
- Source
-
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