MODIFICATION
D -- CELLULAR TELEPHONE (CT) SERVICES
- Notice Date
- 1/12/2005
- Notice Type
- Modification
- NAICS
- 517212
— Cellular and Other Wireless Telecommunications
- Contracting Office
- Department of the Air Force, United States Air Force Europe, 48 CONS/LGC, RAF Feltwell Unit 5070 Box 270, RAF Feltwell, UK, 09461-0270
- ZIP Code
- 09461-0270
- Solicitation Number
- Reference-Number-FA5587-04-R0009
- Point of Contact
- M. Sonny Bowen, Contract Specialist, Phone 226-7201, Fax 226-7192, - Valerie Alday, Contracting Officer, Phone 44 1638 527087, Fax 44 1638 527192,
- E-Mail Address
-
sonny.bowen@lakenheath.af.mil, valerie.alday@lakenheath.af.mil
- Description
- The U.S. Air Force 48th Contracting Squadron intends to solicit proposals to award a single, fixed-price contract for Cellular Telephone services for U.S. Forces in the United Kingdom. Anticipated solicitation release date is: 14 JAN 2005 DRAFT SOW as follows: The contractor shall provide Digital Cellular Telephone Services to organizations assigned to RAF Lakenheath, RAF Mildenhall, RAF Feltwell, KefIavik Iceland, and may be amended to include other service locations in the United Kingdom (UK). The area requiring coverage is specifically, but not limited to, Cambridgshire/East Anglia and generally within the land mass comprising England, Scotland and Wales, with international roaming as required. The term CT when used in this document shall be understood to mean a handset package (as described in paragraph 1.1.1 below) and the associated network services. 1.1. SPECIFIC REQUIREMENTS. 1.1.1. Contractor provided handsets shall be new, state of the art, digital, Global System for Mobile (GSM) communication compatible with international roaming capability wherever the GSM and GPRS standard is in use. The contactor must also provide a range (budget to premium) of handsets that have triband capability. Handsets shall include individual carrying cases, wall and car chargers, phone user guides, network guide, voicemail guide, and integral batteries. Contractor furnished equipment shall have a minimum twelve (12) month warranty period covering parts, labor, and shipping costs. A range (budget to premium) of handsets offered must be hands free capable to meet hands free requirements while driving in the UK. 1.1.1.1. The contractor shall provide at time of post award conference a schedule for the migration of existing Government CT equipment and telephone numbers from the current service provider at no additional charge to the Government. All phones migrated will include accessories and upgrades. Additional Government owned CTs and telephone numbers shall be available for migration, upon expiration of obligated service commitments from previous providers. The migration of numbers is to include the provisioning of activated handset packages (as defined in para 1.1.1) for each number as it is migrated. Details of existing Government CT services (including any necessary follow-on minor updates) will be provided by the Government. 1.1.1.2. The following details will be provided for all existing CT services. - Current service provider - CT equipment description (single/dual/tri-band, roaming, etc.) - CT phone numbers - Owning Organization - Date available for migration - Migration Priority The migration will be accomplished in accordance with priorities provided by the Government. 1.1.2. A small number of existing cellular telephones have fax and data capability for connection to lap top computers. This capability comprises a data card (PC card/PCMCIA compatible), a data cable and appropriate software. The contractor shall provide a data number for each cell phone identified by the Government for secure communications. It is anticipated this requirement will continue for a small number of users. 1.1.3. The contractor shall furnish the Personal Wireless Communication Systems (PWCS) Managers with a complete list of currently available handsets and accessories, including prices and possible delivery times. This list shall be updated, at a minimum, quarterly. Changes in technology and market conditions shall be addressed to the Contracting Officer and Base PWCS in writing and they will determine if price justifies upgrades in technology. 1.1.4. Reserved. 1.1.5. The contractor shall promptly notify the Contracting Officer and Base PWCS Managers of discontinued models of equipment, accessories and services established in the contract and a list of new equipment, accessories and services, with new pricing. The new equipment, accessories and services will be incorporated into the contract by modification as determined by the Contracting Officer and Base PWCS Managers. 1.1.6. The contractor shall be required maintain acceptable network coverage and performance within the required area. This will require a minimum signal level of ?70dBm. 1.1.7. The contractor shall provide a complete list of all roaming agreements to each organization requesting service, annotated as to capability (Single band/Dual band/Triband) and to include applicable tariffs. 1.2. NEW CONNECTIONS, MIGRATION, AND SPECIFIC DELIVERY REQUIREMENTS. 1.2.1. DOD activities requiring services under the contract will utilize the following procurement methods: - Government-Wide Purchase Card - Delivery Orders (DD form 1155 or SF form 1449) as applicable 1.2.2. Upon contract award all existing CTs available for migration to the new service provider shall be migrated as expeditiously as possible retaining the same phone numbers (Ref para 1.1.1.1.). Contractor shall provide new CT handset packages, for all existing CTs. Handsets supplied by the contractor shall become the property of the Government after the initial 12 month commitment period. Government owned handsets shall require migration and a a SIM card shall provide, free of charge, with no commitment period associated with them, and can be terminated without penalty at any time giving the contractor at least 30 calendar days written advance notice. 1.2.2.1. The replacement handset packages for new or migrated phones are to be delivered to the Base PWCS Managers. The new handsets shall be supplied in batches, grouped by owning organization, based on information provided beforehand by the Base PWCS Managers. Subsequent deliveries of new or replacement handsets are also to be delivered to the Base PWCS Managers. The invoice shall have, at a minimum, the following details: - Using organizations details - Using organizations purchase order number - Cellular telephone number assigned - SIM card serial number - Handset serial number - Handset Make and Model - Charges for equipment - Sim activation date for new connection 1.2.2.2 The contractor shall migrate the Priority SIM (ACCOLC SIMS) cards in use by the Government. The contractor shall provide additional Priority SIM cards as required by the Government. 1.2.2.3 The contractor shall provide electronic software to easily review and analyze calls generated. Updates to amend individual base?s data will be distributed based on the invoice cycle for each base. 1.2.3. The Government reserves the right to purchase CT handsets/service and/or accessories from any source. These devices will meet or exceed the contractor?s published criteria. 1.2.4. Additional CT equipment, accessories and services may be ordered from the contractor and shall be delivered for use with active SIM cards, without connection charge, within three (3) UK business days (Mon ? Fri excluding UK public holidays) from receipt of faxed or e-mailed order from Government designated POC. POC shall be furnished to the contractor by individual organizations or the Base PWCS Managers. Emergency situations may require an expedited one (1) UK business day response time for ordered equipment, accessories and services. The contractor shall provide delivery details to the POC within 6 hours of emergency order and delivery shall one business day after order is placed. Details will include the courier?s name, date of arrival, earliest time, and latest time delivery shall be made to the base. 1.2.5. The maximum service commitment period associated with any new contractor provided CT shall be no more than 12 (twelve) months. Cellular Telephone services may be cancelled by the Government as required, providing the contractor at least 30 calendar days advance notice in writing. 1.2.6. The contractor shall replace all furnished CT equipment/accessories that become faulty or inoperative during the warranty period. Faulty handsets will be exchanged for new replacements. These items shall be returned to the contractor at contractor?s expense. 1.2.7. The contractor shall provide the Government with one direct local rate telephone number and email address that can be readily accessed, by owning organizations, for all customer support matters during the normal working week, Mon ? Fri, 0800 ? 1700 hrs. Customer support shall be available by local rate telephone call during all other times. The contractor will identify to the base PWCS managers services that cannot be resolved after business hours. 1.2.8. While the Government reserves the right to provide its own installation service for vehicle mounted hands-free car kits, the contractor may be required to provide an installation service. In either case the contractor is required to provide adequate documentation, technical information and parts to facilitate this activity. The estimate of car installations per year is less than ten. 1.3. Contractor Billing/Invoicing And Reporting Requirements. 1.3.1. Services under this contract may be billed to the owning organization or to a central billing POC to be provided at post award conference. Billing shall consist of an invoice containing the following details of each CT with additional summary information: - Equipment Purchase Charges - Air time Rental Charges - Per Call Toll Charges to include numbers called, duration, date and cost, i.e. itemized billing to allow call monitoring. Billing shall be, at a minimum, monthly with equipment and toll charges paid 30 days in arrears and rental charges paid in advance. 1.3.2. The contractor shall accept the Government-Wide Purchase Card (currently ?VISA? Credit Card) as a payment method. Only organization not using contractual Delivery Order documentation (DD1155 or SF 1449) shall be authorized to use Government Credit Card. If the Credit Card is not used then all payments shall be processed through the applicable Defense Finance and Accounting Service (DFAS) Office as specified on individual delivery orders. 1.3.3. The contractor shall report to the Base PWCS Managers the total amount invoiced on all orders issued under this contract. This shall be due monthly. 1.3.4. The contractor shall provide a web based account management program. Each base PWCS manager requires the ability to view their own accounts, while restricted access to other base information. 1.3.5. The contractor shall provide dedicated Government customer support Customer support shall be responsible for, but not limited to, new connections, disconnections, billing queries, account management, telephone fault reporting, outages, PUK codes, and customer complaints. The contractor shall provide a current list of personnel on the Government support team at the post award conference and within 2 business for any changes in status. 1.3.6. The contractor shall provide capability to bar access, such as limiting calls to a local area, extending calls to a specific geographic region, or preventing premium rate numbers calls. The contractor shall provide a means to bar calls once a user reaches a spending limit established by the Government. Unsolicited text messages shall be traced and barred upon notification by the Government (i.e. spamming). 1.3.7. The contractor shall furnish a plan to provide and implement low cost routing for desktop extension to CT, CT to desktop extension, CT to CT calls, and BlackBerry? technology. The contractor shall supply least cost routing for CT calls between RAF military organizations identified in paragraph 1.0. The contractor shall provide system specifications of any contractor furnished equipment and connection requirements. Any equipment that is attached to the facility switch (Base Telephone Exchange) must be JIT certified. This criterion can be found at https://jit.fhu.disa.mil/index.html. 1.3.8. The contractor shall provide charges for the following services for both peak and non-peak times: - Text messages sent and received - Data port - Voice mail retrieval - Overseas calls, sent and received - Calls between CTs on contract - Calls between desktop and CT - Calls from CT to non-contract CT - BlackBerry? usage - Video phone usage - Discount calling plans for phones that are used heavily outside the UK. - Dual SIM Cards where one phone number will be a Government paid phone and the second line will be a privately billed at no recourse to the Government. - Text messaging from user desktop to CT 1.3.9. The contractor shall develop security features to ensure only the base PWCS managers have the authority to make changes. Changes shall be confirmed through online transactions, telephone request, and written correspondence. 1.3.10. The contractor shall provide a means to send text messages from a Personal Computer via email to a CT. Lengthy email messages will have automatic concatenation. 2.1. The contractor shall provide each organization, requesting services under this contract, with a Service Level Agreement or equivalent. This agreement shall be coordinated between the customer and the contractor upon issuance of an order for CT services. This Service Level document is intended to demonstrate the contractor?s commitment to providing its customers with the highest standards of customer service and represents the targets that the contractor expects to achieve and remedies for services that do not meet contract requirements. 2.2. The Base PWCS Managers will be responsible for monitoring acceptable performance under this contract. The performance thresholds, as referenced in the Service Delivery Summary paragraph 2.0, will be incorporated into the Service Level Agreement or equivalent. Issues relating to performance will be addressed in accordance with the contract Quality Assurance Surveillance Plan (QASP). 3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES. 3.1. Provision of points of contact. 3.1.1. Each organization requiring services under this contract will identify designated points of contact to the contractor upon request of order. These individuals may be responsible for issues related to billing if they do not fall under a centralized billing plan. The Base PWCS Managers will be responsible for coordinating placement of orders for additional CT services, cessation of existing CT services, repair/replacement of faulty equipment and other matters as required. 3.2. Items and Services: Except for those items or services specifically identified as Government furnished, the Contractor shall furnish everything needed to perform this contract according to all its terms and conditions. 4.0 GENERAL INFORMATION. 4.1. Estimated quantities of operational (connected to network) CTs per contract year. Year 05 Year 06 Year 07 Lakenheath 600 625 650 Mildenhall 300 325 375 ------------------------------------------------------------------ TOTAL 900 950 975 NOTE: 1. These quantities are estimates intended for planning purposes only. While they are provided in good faith they are not to be construed as any form of guaranteed service level commitment. 4.2. Performance of Services During Crises Declared by the National Command Authority or Overseas Combatant Commander. There are no specific CT service hours of operation required during declared crises other than the commercial existing service. The only exception would be the one (1) day response time for ordered services/equipment as addressed in paragraph 1.2.4. 4.3. Authorized Ordering Activities 4.3.1. The Base PWCS Managers for RAF Lakenheath, Mildenhall or any added facility may place Delivery Orders or Government-Wide Purchase Card orders within the terms and conditions of this contract. 4.3.2. Payment for services requested will be made by each organizations Resource Advisor or equivalent or through the centralized billing POC. The Resource Advisor list will be provided as in paragraph 3.2. 4.4. Administrative Authority. 4.4.1. The Base PWCS Managers are restricted to the use of the Government-Wide Purchase Card and the issuance of delivery orders (DD 1155 or SF 1449), as applicable, against this contract. The Base PWCS Managers are delegated full administration authority for orders they issue and deal directly with the contractor concerned. 4.5. Ordering Limitations. 4.5.1. The ordering limitations set forth for issuance of delivery orders are prescribed in contract. 4.5.2. The maximum ordering limitation set forth for Government-Wide Purchase Card orders is $2500.00, or pound equivalent, per card, per month. 4.6. Government Receiving Process. 4.6.1. Upon receipt of billings from the contractor the owning organization is responsible for reviewing the invoice for accuracy and concurrence with the terms and conditions of the contract. 4.6.2. If the delivery order is the procurement method, the owning organization or central POC is responsible for preparing and submitting applicable receiving reports (i.e. DD Form 250, etc) to the applicable finance office for payment processing. 4.6.3. If the payment method is by the Government-Wide Purchase Card the owning organization or central POC will coordinate payment with the contractor as applicable immediately upon review of quarterly billings but not to exceed 30 calendar days. Any errors in billing will result in an unlimited amount of time to pay the bill; once an accurate invoice has been received the bill will be paid within 30 calendar days. 4.7. Remedies. 4.7.1. The standard commercial terms relating to contractor?s liability in the event of network failure shall be incorporated. 4.7.2. In the event the customer is unable to use all of the services for a continuous period of 24 hours because there is a technical failure of the Network; the Network is being tested, modified or maintained; or the contractor is denied access to the Network; the Customer shall receive a credit against the monthly (or other periodic) line rental charge. The credit will represent that part of the monthly (or other periodic) line rental charge for the period of suspension. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ SITE VISIT for DIGITAL CELLULAR TELEPHONE SERVICES Solicitation number: FA5587-04-R0009 All prospective vendors are highly encouraged to attend the Site Visit for the above referenced project at the following US Forces installations:: RAF Lakenheath, RAF Mildenhall and RAF Feltwell. ------------------- The site visit is scheduled for: 20th January 2005. Vendors are requested to arrive at RAF Lakenheath, Gate 1 at 0900hrs. For security purposes, all vendors who intend to participate in the site visit must submit the following details (on company letterhead): 1. A letter stating vendor?s intention to attend the site visit. The letter will include the vendor?s complete company name, address, telephone and fax numbers 2. The letter must also contain the FULL NAME of each vendor representative attending this site visit. (Note: ?J. Doe? is unacceptable --- must be full name) 3. Must provide the business email address of each representative in attendance. 4. Each vendor will be limited to two (2) representatives --- no exceptions! 5. Each representative will be required to have, upon arrival, two (2) forms of official picture identification. 6. Vendors arriving by car must also provide: vehicle color, make, model, and registration number. (Vehicle insurance information must be immediately available upon arrival/request.) 7. Signal-strength readings and assessments are encouraged from each vendor at each installation. *** During the site visit there will be no questions allowed or answers provided. *** Details not received (or received after the due date/time), may not be authorized access to the installations for the purpose of this site visit. Letters of intent must be forwarded to my attention, via fax: (+44) (0)1638-52 7192 not later than: 17 Jan 2005 at 1300hrs. ------------------------- ------------------------- Respectfully, Mr. M. S. BOWEN, Civ, DAF Contracting Specialist 48th CONS / LGCB
- Place of Performance
- Address: U.S. FORCES INSTALLATIONS (see
- Zip Code: IP27 9PN
- Country: United Kingdom
- Zip Code: IP27 9PN
- Record
- SN00733898-W 20050114/050112212223 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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