SOLICITATION NOTICE
D -- IT Services
- Notice Date
- 3/9/2005
- Notice Type
- Solicitation Notice
- Contracting Office
- Attn: Department of Veterans Affairs, Acquisition Operations Service, (049A3), 810 Vermont Avenue, N.W., Washington, District Of Columbia 20420
- ZIP Code
- 20420
- Solicitation Number
- VA-101-05-RQ-0005
- Response Due
- 3/16/2005
- Archive Date
- 4/15/2005
- Small Business Set-Aside
- N/A
- Description
- Department of Veteran Affairs intends to procure on a sole-source basis of Microsoft Premier Support from Microsoft Corporation. This is a continuation of a previous contract with Microsoft and the VA is still need of their Microsoft Service Account Managers who have unique skill sets and direct access to Microsoft developers to ensure quick and efficient service. Additionally, award to Microsoft Corporation will prevent a lapse in the high level of service that the NSF requires. This support of Microsoft Products will include account manager and proactive technical services, technical support, and technical information services. This announcement is issued under the authority of FAR 6.302 and is for informational purposes only. Interested parties may submit a statement of their capabilities to perform this requirement. POC: Terry Price, Acquisitions Operations Services Room 765, Department of Veteran Affairs 810 Vermont Ave, NW, Washington, D.C. 20420. Telephone: 202-273-8773, FAX 202-273-7448. Email to all addresses: terry.price@mail.va.gov, and Gabriel.Wright@mail.va.gov. Quotes are due NLT 12:00 PM March 16, 2005. Quotes shall be submitted via Email In accordance with FAR part 12.603 Streamlined Solicitation for Commercial Items This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a Request for Quote (RFQ) identified as VA-101-05-RQ-0005. This solicitation is not set aside for small businesses only; it is unrestricted with respect to size status of companies. Provisions Included clauses and provisions are: 52.212-1 Instructions to Offerors-Commercial Items; 52.212-2 Offeror Representations and Certifications-Commercial Items; 52.212-4 Contract Terms and Conditions-Commercial Items; 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders ? Commercial Items REQUIREMENTS: The Department of Veteran Affairs (VA) has a requirement for an annual subscription to Microsoft Corporation's Premier Support Services. The Premier Support Services program is designed to provide enterprise customers with high-level technical services, support, and account management. Period of Performance The period of performance for this contract is one base year with 3 options years Type of Contract Firm Fixed Price Description of Services Support Account Management. Support Account Management services are intended to help coordinate the support and services relationship. The Services Resource is Your advocate within Microsoft and facilitates a team that can provide Workshops, Problem Resolution Support, and Support Assistance. The Services Resource also serves as the point of information delivery and provides Your feedback regarding the Services to other Microsoft groups. The Services Resource can also provide the following services which may not be deducted from the purchased hours listed in Section 5: a. Planning and Resource Facilitation. At the commencement of this Service Description, an orientation and planning session can be conducted with Your management and staff via teleconference or onsite if an onsite visit has been purchased. The purpose of this meeting is to discuss the Services available, gather input regarding Your support needs, and jointly plan Your use of the Services. b. Status Meetings and Reporting. A standard status report can be prepared on a regular basis, to summarize the Services delivered during the previous reporting period. Status meetings will be conducted to discuss Service activities, monitor Your satisfaction levels, and discuss actions or adjustments that may be required. Reasonable customized reporting can be provided at Your request and any additional related labor will be tracked on an hourly basis and be deducted from Your Support Assistance hours Escalation Management. Support issues that require escalation to other resources within Microsoft can be closely managed by the Services Resource to expedite resolution. Workshops. Workshops are designed to reduce the number and minimize the impact of problems related to Microsoft products experienced by You. Workshops can include the following: a. Workshops. We can conduct instructor-led training sessions that emphasize Microsoft technologies at Your facility or on location at Microsoft. If You elect to have a workshop conducted at Your facility, We will provide You with specifications for configuring Your environment prior to the delivery of the workshops. Workshops are individually scoped and priced depending upon the length, delivery location and material presented. Your Services Resource can provide You with a current list of available workshops. b. Premier Events. We can provide broad and deep technical development-focused presentations, combined with hands-on labs that provide training and facilitate your implementations of Microsoft technologies. These events provide the opportunity to interact with Microsoft product groups, Premier support development resources and marketing contacts. Your Services Resource can provide You with notification of scheduled events 2.3 Designated Support Responsive Services. A Designated Support Professional will manage Your problem requests that are submitted to the Designated Support Team. Designated Support Professionals are specialists in their product areas and provide Services during normal business hours. Designated Support Professionals can be available 24 hours a day, 7 days a week when support escalations or planned deployments are pre-arranged. Problem requests submitted to this team may require resources from standard product support professionals for resolution, although the Designated Support Professional retains responsibility for the request. Problem requests may be opened using the standard product support process as described in the Services Description depending on the availability of Designated Support Professionals and the severity of the issue. Designated Support Professional hours are deducted from the total number of Designated Support hours as set forth in Section 5. When Designated Support Professionals from the Designated Support Team are not available, backup designated support professionals will be made available. 2.4 Problem Resolution Support. Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problems are caused by Microsoft products. Problem Resolution Support is available 24 hours a day, 7 days a week. Requests for support may be submitted via telephone or electronically through the Premier online website by Your designated contacts, except for Severity 1 and A which must be submitted via telephone as set forth below in Section 2.3(a). Problem Resolution Support can include any combination of the following: a. Problem Request (Break-Fix). An assisted break fix support request, also known as an incident, is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident. Incidents requiring an onsite visit will be charged on a firm-fixed price, indefinite-delivery, indefinite-quantity ("FFP IDIO") basis or firm-fixed price basis and will include charges for reasonable travel and living expenses in accordance with the Federal Travel Regulations and/or the Joint Travel Regulation. In certain situations, we may provide you with a modification to the commercially available Microsoft product software code to address specific critical problems ("Hotfixes") in response to an assisted break-fix support request. Hotfixes ;3re designed to address your specific problems and are not regression tested. Except as otherwise provided herein or in an Exhibit, Hotfixes may not be distributed to unaffiliated third parties without our express written consent. You may purchase either of the following types of Problem Resolution Support Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Your Service~; Resource will work with you to determine your specific support consulting. The following are types of Support Assistance that can be utilized under this Services Description: Infrastructure Support Assistance. Infrastructure Support Assistance includes informal advice, guidance and knowledge transfer intended to help you implement Microsoft technologies in ways that avoid common support issues and decrease the likelihood of system outages. These services also help you to resolve problems that are not attributed to Microsoft Products including: Errors caused by your networking infrastructure, hardware, non-Microsoft software, operational procedures, architecture, IT service management process, system configuration or human error. .Multi-vendor coordination interoperability problems. Upon your request, we will collaborate with third-party software suppliers to help resolve complex multi-vendor product interoperability issues. b. Reviews. Each review is individually scoped and estimated prior to scheduling resources, and a written report is produced to document findings and recommendations. In order for us to complete reviews during the term of this Services Description, all requests for reviews and the applicable data must be submitted to us no later than 60 days prior to expiration date of the Services Description set forth on the cover page. Reviews to address design, development, deployment, and supportability issues including the following: o Supportability Review is an assessment of a current implementation or planned implementation of a specific system, migration, or upgrade and may include recommendations for a more supportable environment. o Technology Architecture Reviews examine the alignment and planned deployment of technology intended to address your business goals or problems with a focus on determining how our technology offerings best fit within your overall technology architecture. o Application Design Reviews examine application or product component architecture, focusing on the design of components for deployment in a multi-tiered architecture model. This review specifically addresses issues including compliance with our component design guidelines, effective distributed component communication techniques, and efficient use of runtime services. o Code Reviews examine the specific, critical software components in your applications for existing or expected problems. We ","'ill work with you to choose the appropriate components for analysis. o Custom Reviews that can be crafted to meet your specific needs as they relate to the use of our technologies. c. Development Support Assistance. Application Development Consulting helps you in the creation and development necessary to build internal applications on the Microsoft platform that integrate Microsoft technologies. Application Development Consulting specializes in our development tools and technologies. d. Lab Access. Microsoft can provide access to a lab facility to assist with product development, testing, and migration activities. These facilities must be scheduled in advance and are subject to availability. Application Performance Benchmarking can assist in evaluating application performance and identify performance bottlenecks. The lab facilities can also be used to evaluate scalability limitations based on specific objectives. Format for Quotations All quotes are to be received no later than 12:00 PM Tuesday, March 15, 2005. Quotes shall be submitted via Email. Proposals should clearly state the Name, Address,Telephone Offeors shall include a price for each service (Service Account Manager, Problem Resolution Support, News Flashes, and Unlimited-user Service Desk License) and 3 options years Evaluation Criteria This procurement is being conducted in accordance with FAR Parts 12 and 13. VA intends to make an award to the responsible offeror who proposes the lowest total overall price for the base and option years. The government will determine lowest price by adding the cost of the base and each of the three option years for a total amount. Evaluations will be based off of this cost table CLIN Service Element Cost Support Account Manager 001 Up to 200 hours of Support Account Manager time for: Infrastructure Support Assistance, Reviews, Development Support Assistance, Lab - 002 Planning & Resource Facilitation - 003 Status Meetings & Reporting - 004 Escalation Management - Problem Resolution Support 005 25 Support Incidents - 006 Hot Fixes - 007 Critical Problems Alerts - 008 Multi-vendor Coordination - Information Services & Workshops 009 News Flashes - Unlimited-user Service desk License 010 Prepaid Site Visit (up to 2 days, N/A only) - 011 Microsoft TechNet Plus Subscription (single server) - 012 MSDN Subscription -
- Web Link
-
RFQ VA-101-05-RQ-0005
(http://www.bos.oamm.va.gov/solicitation?number=VA-101-05-RQ-0005)
- Place of Performance
- Address: 810 Vermont Ave
- Zip Code: 20420
- Country: United States
- Zip Code: 20420
- Record
- SN00765383-W 20050311/050309211742 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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