SOLICITATION NOTICE
D -- Enterprise Customer Service Solution Pilot
- Notice Date
- 3/24/2005
- Notice Type
- Solicitation Notice
- Contracting Office
- Environmental Protection Agency, Administrative Contract Service Center, 1200 Pennsylvania Avenue, Nw, Washington, DC 20460
- ZIP Code
- 20460
- Solicitation Number
- RFQ-DC-05-00156
- Response Due
- 4/7/2005
- Archive Date
- 5/7/2005
- Description
- NAICS Code: 541511 The U.S. Environmental Protection Agency (EPA), Office of Environmental Information (OEI) intends to negotiate a sole source extension of Purchase Order 4W-3933-YTSA. The purchase order's objective is to provide a software system to enable the EPA to effectively manage customer interactions and improve EPA's responses to customer inquiries received through the EPA web sites, email, call centers and other channels. The software solution is powered by a self-learning, customer driven knowledge base. The application gives customers direct access to the information they need either from the knowledge base or from EPA subject-matter experts. The purpose of the extension is to provide uninterrupted service to the public. During the extension the EPA intends to solicit for the same type of commercial items/services provided under the current purchase order. The extension is being executed under the authority of FAR 6.302-1. The time period of the extension will be from May 11, 2005 through September 30, 2005. This is not a request for proposal. Notwithstanding, any firm who believes it is capable of meeting EPA's requirement as stated herein may submit a response, which if received within 10 calendar days of the date of this announcement, will be considered. Responses to this posting must be in writing. Submit your request to Tom Semones at Semones.Tom@epa.gov or by fax to 202-565-2554. A determination not to compete the proposed requirement based upon this notice is solely within the discretion of the Government. All questions should be directed to Tom Semones via email at Semones.Tom@epa.gov.
- Record
- SN00775831-W 20050326/050324212842 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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