SOURCES SOUGHT
D -- Systems Support Center Function
- Notice Date
- 7/20/2005
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of the Air Force, Air Mobility Command, AMC Contracting Flight (HQ AMC/A7KF), 507 Symington Drive Room W202, Scott AFB, IL, 62265-5015
- ZIP Code
- 62265-5015
- Solicitation Number
- RFI-ComputerSystemsSupport
- Response Due
- 8/1/2005
- Archive Date
- 9/30/2005
- Description
- 1) SYSTEMS SUPPORT a) Help Desk, provide 24x7 operation; receive, process, and resolve customer requests; issue and track trouble tickets; b) provide systems administrations services as part of Level 1 help desk support; assist with installation/implementation of initial software releases, upgrades, and patches; monitor, maintain, administer, and troubleshoot AMC supported systems to identify, isolate, and resolve systems problems/failures for the following: applications, database, operating systems, user account maintenance, peripheral devices, network information services, customer familiarization and training, system hardware, and communications; c) provide software and hardware administrations services Level 2, analyze systems and determine changes necessary to support level 2 improvements efforts; monitor, maintain, administer, and troubleshoot AMC supported systems to identify, isolate, and resolve problems or failures in the following areas: applications, database, operating systems, user account maintenance, peripheral devices, network information services, customer familiarization and training, removal/replacement of broken components, referrals to vendor for maintenance/mailback, follow-ups on vendor actions, referrals to third-party contract maintenance agencies, follow-ups on third-party maintenance, communications; d) Reporting Services, collect, prepare and distribute on electronic media, briefings on ACD-CCMIS, trouble ticket and systems metrics and reports with backup documentation as required; 2) DATABASE SUPPORT a) provide 24 x 7 database support for base and worldwide users of AMC approved systems during combat and peacetime missions; provide preventive maintenance of databases; clean up log files and evaluate database performance daily; manage database user accounts; write utilities to automate database functions; backup, purge, compress, and restore databases; maintain replication servers; compile database reports and metrics; review and provide comments on software design provided by software developers; maintain and update database development folders to be all inclusive database documentation repositories 3) CONFIGURATION MANAGEMENT a) develop, document, and adhere to CM practices to provide CM for AMC applications and systems; perform configuration identifications, audits, change control, baseline control and release control; maintain a comprehensive configuration library; maintain a database for backups and recoveries, compiles, update data items and weekly project updates to project managers; create and maintain web pages; maintain and report metrics; 4) PROCESS SUPPORT TASKS a) develop and maintain procedural continuity manuals to document procedures used to provide all of the services.
- Place of Performance
- Address: Scott AFB, IL
- Zip Code: 62225
- Country: USA
- Zip Code: 62225
- Record
- SN00851005-W 20050722/050720212144 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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