SOURCES SOUGHT
R -- Organizational Ombuds Services
- Notice Date
- 8/15/2005
- Notice Type
- Sources Sought
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Health and Human Services, Agency for Healthcare Research and Quality, Contracts Management, 540 Gaither Road, Rockville, MD, 20850
- ZIP Code
- 20850
- Solicitation Number
- Reference-Number-AHRQ-SS-01
- Response Due
- 8/31/2005
- Archive Date
- 9/15/2005
- Description
- The Agency for Healthcare Research and Quality (AHRQ) of the U.S. Department of Health and Human Services (DHHS), is interested in gaining information regarding the viability of procuring contract Organizational Ombuds Services from qualified organizations under North American Industry Classification System (NAICS) Code 54161. AHRQ, as a smaller division of the DHHS, is interested in identifying whether organizations that provide skilled professional experts as Organizational Ombuds in individual, interpersonal and organizational behavior, conflict resolution/mediation and organizational/systems improvement are available in the marketplace. The ideal organization would have the professional capacity to offer diverse interpersonal relations and organizational improvement expertise and able to change its service delivery and personnel to meet the evolving human relations and organizational needs of the agency. The provision of following services is of interest: Alternative Conflict/Dispute Resolution Services shall include ombuds practices utilizing such interventions as the full range of interest based interventions, negotiated rule-making, early neutral evaluation, non-binding arbitration, mediation, partnering, conciliation, consensus building, and neutral experts. Consulting Services Services shall include Organizational Ombuds practices that provide expert advice, assistance, guidance or counseling in support of agencies' management, organizational, and business improvement efforts. This may also include studies, analyses and reports documenting any proposed developmental, consultative or implementation efforts. Examples of consultation include but are not limited to: action planning; high performance work; process and productivity improvement; systems improvement and alignment; leadership systems; organizational assessments and improvement. Facilitation Services Services shall include facilitation and related decision support services in support of Ombuds activities that engage in collaboration efforts, bringing together diverse individuals, teams and/or groups with common and divergent interests that may require a neutral party to assist them in: the use of problem solving techniques; defining and refining the agenda; debriefing; resolving disputes, disagreements, and divergent views; convening and leading large and small group briefings and discussions, focusing on decision-making, values clarification, consensus building, team building and activities that improve and enhance the agency?s values and culture. Interested organizations should submit their capability statement (no more than 10 pages in length) to Jacquelyn Carey, Director, Contracts Management, Agency for Healthcare Research and Quality, 540 Gaither Road, Rockville, Maryland 20850, no later than 3:00 p.m. eastern daylight time, on August 31, 2005. Capability statement should be tailored to this request and identify the source?s capabilities to complete this requirement, including information on key staff experience and education, and a description of corporate experience with similar projects. Statements should also indicate the type of organization classification (small, large, etc.). Capability statements should be submitted in an original and two (2) copies.
- Place of Performance
- Address: Rockville, Maryland
- Zip Code: 20832
- Zip Code: 20832
- Record
- SN00870364-W 20050817/050815211701 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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