Loren Data's SAM Daily™

FBO DAILY ISSUE OF AUGUST 28, 2005 FBO #1371
SOLICITATION NOTICE

58 -- Digital Recording System

Notice Date

8/26/2005
 

Notice Type

Solicitation Notice
 

NAICS

334220 — Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
 

Contracting Office

Department of the Navy, Naval Supply Systems Command, Fleet and Industrial Supply Center Jacksonville, Mayport Detachment, Fleet Contracting Center Bldg. 191, Naval Station Mayport, Mayport, FL, 32228-0107
 

ZIP Code

32228-0107
 

Solicitation Number

N68836-05-T-0179
 

Response Due

9/10/2005
 

Archive Date

9/25/2005
 

Small Business Set-Aside

Total Small Business
 

Description

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number N68836-05-T-0179 is issued as a request for quote (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through the lastest edition of the Federal Acquisition Circular. This solicitation is issued on an Total Small Business Set-A-Side basis (see Numbered Note 1), NAICS Code 334220; The Mayport Naval Station Fire and Emergency Services, Mayport Fl 32228 requires one Digital Recording System Specifications: Table of Contents 1.0 SYSTEM DESIGN AND ARCHITECTURE 2.0 RECORDER DESIGN AND SPECIFICATIONS 3.0 TELEPHONY INTERFACE DESIGN SPECIFICATIONS 4.0 MANAGEMENT/PLAYBACK STATION DESIGN & SPECIFICATIONS 5.0 ARCHIVING DESIGN AND SPECIFICATIONS 6.0 DIAGNOSTICS, SERVICE AND TRAINING Functional Requirements 1.0 System Design and Architecture 1.01 The system must employ distributed architecture design to increase performance and facilitate upgrades. The distributed components should include the recorder, telephony interface, PC Workstation/archive device. 1.02 The telephony interface hardware and software must be capable of being separated from the recording unit. 1.03 The system must also allow the secure remote retrieval and transmission of the audio records via the network. 1.04 The system must appear as a network appliance and be visible on the customer?s network through standard browsers such as Network Neighborhood. 1.05 The system must automatically recover the resume to the last operating state after a power failure. 2.0 Recorder Design and Specifications 2.01 The recorder must utilize a real time, multi-tasking operating system to insure system integrity. 2.02 The recorder must have a disk capacity for storing not less than 500 hours of voice data compressed at 6.3 kbs. 2.03 Multiple users must be able to access calls simultaneously from a single recorder. 2.04 The recorder must be able to connect to a customer?s network with no site-specific configuration. The system must facilitate network workstation management by providing a means for assigning the recorder?s initial IP address via the network or the recorder?s serial port. 2.05 The recorder must provide a 10-base T Ethernet network interface as part of its networking capabilities and must use TCI/IP protocol for communication over the network. 2.06 The recorder must be made available to any TCP/IP client on the network with proper security privileges for playing back audio or configuring the recorder. Access must include, LAN, WAN, Internet and Dial-up TCP/IP. 2.07 The recorder must be able to receive and install software upgrades via WAN, LAN, Internet, or any dial-up TCP/IP device. 2.08 The recorder must allow a workstation client to be able to transfer files over the network using TCP/IP based NFS or SMB protocols. 2.09 The recorder must have an API (Application Program Interface) that allows the user to add customer data to a call record. This customer provided data must be communicated via the customers network to the recorder for insertion into the call record data. 2.10 The recorder must have the ability to allow selective recording of calls, controlled by a GUI (Graphical User Interface) on the user?s workstation. 2.11 It must be possible to configure each channel individually with any combination of the following record triggers: DTMF detect, ring detect, off hook detect, activity detect or VOX, contact closure or continuous record. 2.12 The system must be capable of recording all audio to the recorder?s hard drive for instant playback and then archiving the audio records in parallel or in sequence to DVD RAM or any other networked attached storage device. 2.13 When recording, the system must be capable of keeping records of the dates and times for silent periods for non-event verification. The recorder must be able to represent silence in the original recordings in a form that does not consume space for silent audio. 2.14 Audio records must be written to media in a secure manner such that other multi-media software products cannot access, edit, copy and/or playback call records. 2.15 The recorder must be able to store call data compressed at 6.3 kilobits per second (kbs). 2.16 The recorder must have a file naming convention for recordings that incorporates the date, time and channel number into the file name. 2.17 The recorder must have a mean time between failure (MTBF) greater than, or equal to, 30,000 hours. 2.18 The recorder must provide remote field diagnostics via WAN or dial-up connection to facilitate remote servicing of the recorder, if required. 2.19 The recorder must be able to provide and create administrative user accounts that control access to recorder functions. 2.20 The recorder security functions must allow channel-specific security privileges. 2.21 The recorder must provide password protection for access to its shared network drive. 2.22 The recorders may be tabletop or 19? rack-mountable and may be installed in a secure location up to 500 feet away from the Telephony interface. 2.23 The recorder must have a built-in UPS supplying 15 minutes of uninterrupted power. 3.0 Telephony Interface Design Specifications 3.01 The system must receive audio from 16 radio channels and 16 Avaya business telephone lines. 3.02 The system must have connectivity to most telephone systems including analog and digital systems without the use of external couplers/converters. 3.03 The Telephony interface should be a separate component from the recorder and archive system to facilitate upgrades and to provide logical proximity to the Telcom equipment. 3.04 The Telephony interface device must compress voice using ITU standard G723.1, providing voice compression of 6.3kbs. 3.05 Each Telephony device shall provide interfaces for up to 24 channels of input. 3.06 The Telephony interface must allow any combination of analog and digital inputs to be configured in groups of 4 channels. 3.07 The Telephony interface must transmit a beep tone on configured channels during call recording without including the tone audibly in the listen mode. 3.08 The Telephony interface device must be able to receive and install software upgrades via WAN, LAN, Internet, or any dial-up TCP/IP device. 3.09 The Telephony interface must be capable of synchronizing its internal time clock with an external time source within 250 milliseconds. 3.10 Telephony interface must be able to acquire audio based on any one of the following triggers: voltage sense, VOX, external relay closure, or message from the recorder. 3.11 The Telephony interface must provide a diagnostic signal to a remote diagnostic center to facilitate remote servicing functions. 3.12 The Telephony interface must be configurable to provide authentication of recordings, including associating each recording with the customer?s site. 4.0 Management/Playback Station Design and Specifications 4.01 The vendor must supply a management/playback workstation that operates with a standard Microsoft Windows 2000 or XP environment. 4.02 The workstation must be able to connect to any TCP/IP compatible network to communicate with the recorder via LAN, WAN, Internet, or Dial-up TCP/IP. 4.03 Unbundled workstation software must be available for installation on 1 additional workstation. The software must be compatible with any IBM personal computer using Windows 2000 or XP 4.04 The system must also allow the secure remote retrieval and transmission of the audio records via the network. 4.05 The workstation interface must provide the ability to view and select recordings for playback according to date, start time, channel number and name, call type, call duration, call notations (capable of being edited) and Dial Tone Multi-Frequency (DTMF) Codes recorded with the call. 4.06 During playback, the system must provide a visual display of which channels are active (have audio present) and which are inactive (have no audio present). 4.07 The system must be capable of playing back silent periods and displaying the associated time and date during playback for proof of non-events. The system shall be capable of ?real time? playback including the playback of silent periods for the purpose of non-event verification. 4.08 The workstation must allow the user to search for calls across any number of recorders on the network. 4.09 The workstation must allow the user to search for calls across all archiving devices on the network. 4.10 The workstation must playback voice calls with running elapsed time and recorded time indicators and display all call reference information. 4.11 The workstation must provide the ability to mix audio data from as many as twenty(20) channels during playback. 4.12 The workstation must provide the following audio controls during voice playback: stop, play, pause, rewind, fast forward, and restart. 4.13 The workstation must be capable of variable speed playback of voice calls while preserving pitch. 4.14 The workstation must be capable of streaming playback of voice calls at 6.3kbs to minimize the impact on network bandwidth. 4.15 The workstation must provide the ability to re-record multiple calls in an attended or non-attended method. 4.16 The system must have the ability to provide the user with a ?save as? feature to save recorded calls in a variety of formats to include standard .WAV format for playback on Windows media players. 4.17 The system must have the ability to provide secure access to the ?save as? feature, based on the user privileges and user profile. 4.18 The workstation must have the ability to allow the user to add ?Notes and Tags? for call identification and description purposes. 4.19 The workstation must provide the user with the ability to search ?Tagged? calls plus search for identifying text in the ?Notes? field. This helps pinpoint searches. 4.20 The workstation must have the ability to allow the user to customize channel names. Channel naming allows users to name recorded extensions with logical names such as ?911 line? or ?John Smith.? 4.21 The workstation must have the ability to provide the user with an interface (G.U.I.) to selectively stop and start the recorder. The interface must also provide the user with standard recording controls: stop; rewind; forward; play and record. 4.22 The selective record interface must provide the user with the ability to display call summary data providing all relevant data contained in a call to include: start date/time; channel; duration; DTMF; call ID; stop time/date. 4.23 The workstation must provide the ability to copy selected recordings to another media or to other computers on the network. 4.24 The workstation must provide the ability to re-record voice calls to a standard recordable CD/DVD. 5.0 Archiving Design and Specifications 5.01 The system must be capable of archiving voice and data to any storage device on the customer network via standard drive mounting technology. The recorder must provide network drive mapping via NFS and SMB server protocols over TCP/IP. 5.02 The workstation must be capable of archiving all call data to any storage device that can be accessed via the customer?s network. 5.03 The workstation must allow the user to initiate the archive process manually. 5.04 The workstation must allow the user to merge data into an existing archive or to create a separate archive on the same media. 5.05 The workstation must allow the user to archive call data from multiple recorders onto a single archive device and merge their call record databases into a single archive database. 5.06 The workstation must allow the user to automatically merge archived databases with ODBC compliant master call databases upon completion of the archive process. 5.07 The workstation must store archive call data in a format that can be viewed directly using standard file management software, such as Windows Explorer. 6.0 Diagnostics, Service and Training 6.01 The recorder system shall include built-in diagnostic software that will automatically monitor the status of the equipment and initiate audible and visual alarms in the event of any failure(s) or disruption of the operation/recording processes. 6.02 The system must be capable of automatically placing a telephone call and making notification to a diagnostic/repair center in the event of any failure or alert. 6.03 The vendor must provide a toll free number for service requests 24 hours a day 7 days a week. An employee of the vendor must answer the phone. Additionally, the vendor must offer an optional 24 hour, 7 days a week response for emergency service. 6.04 The vendor must provide on-site training and instruction for all operators covering all equipment supplied under this specification. This training is to be performed by direct employees of the equipment manufacturer. Bidder must detail training instruction including class size, syllabus, and time duration. 6.05 The vendor must offer centralized training in a professional training facility for Key System Administrators. Help desk support for trainees must be provided for a limited time and at no charge immediately following training, and Computer Based Training (CBT) must be available for purchase. The following clauses and provisions apply: 52.212-1 Instructions to Offerors-Commercial Items;52.212-3 Offeror Representations and Certifications-Commercial Items; 52.204-7 Central Contractor Registration; 52.212-4 Contract Terms and Conditions-Commercial Items; 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, and citing: 52.219-6, 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.225-13, and 52,232-36; 252.204-7004 Central Contractor Registration; 252.212-7001 Contract Terms and Conditions Required to Implement Statutes Applicable to Defense Acquisition of Commercial Items, and citing: 252.225-7001; Offers are due by close of business 10 Sep 2005 and may be emailed to Carolyn.wilson1@navy.mil or faxed to 904/270-6498. Point of Contact is Carolyn Wilson, Ph 904/270-5699 x147
 

Place of Performance

Address: Fire and Emergency Services, Bldg 365, Naval Station, Mayport Fl

Zip Code: 32228

Country: US
 

Record

SN00880940-W 20050828/050826213225 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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