SOLICITATION NOTICE
58 -- VOICE RECORDER
- Notice Date
- 9/21/2005
- Notice Type
- Solicitation Notice
- Contracting Office
- N68936 Naval Air Warfare Center Weapons Division Dept. 3 575 I Ave, Suite 1 Point Mugu, CA
- ZIP Code
- 00000
- Solicitation Number
- N6893605T0296
- Response Due
- 9/26/2005
- Archive Date
- 11/26/2005
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with the additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The Naval Air Warfare Center, Weapons Division at Pt Mugu, CA intends to procure on an other than full and open competition basis the following items: 1 each, Any firms believing that they can provide the Voice recorder may submit a written response to be received at the Contracting Office no later than 26 Sep 2005. It must clearly show the firm?s ability to be responsive without compromising the quality, accuracy or reliability of the data without causing programmatic hardship. Respond to Josie C. Babcock, by mail to NAVAIR Weapons Division, Contracting Office, Code 254300E, 575 "I" Ave, Pt Mugu, CA 93042-5049 or fax to (805) 989-1995, or email to josie.babcoc@navy.mil EXTENDED DESCRIPTION 144 Channel Audiolog ULTRA-PRO with T1 Terminating Interfaces, without Archive Drives DIGITAL LOGGING RECORDER PROCUREMENT SPECIFICATION This procurement specification defines the minimum desired features for a multichannel voice-logging recorder. The equipment furnished under this specification shall be designed for continuous duty operation 24 hours per day, 365 days per year. The voice logger shall record six (6) T1s (144 channels). 1.0 VENDOR 1.1 All recording equipment supplied under this specification shall be completely operational when installed. 1.2 After the equipment has been accepted, the vendor must provide parts for a period of one year and must replace any parts which become broken or defective, except by reason of accident, misuse, or any casualty, during such period. 1.3 The vendor must make all necessary adjustments to this system, not required by reason of accident, misuse, or casualty, at the vendor's expense for a period of one year from the date of installation for equipment returned to the vendor's factory. 1.4 The vendor shall provide a toll-free telephone help desk available for the period of one year from the date of instruction manual. 1.5 The vendor must provide factory authorized personnel for on-site training and instruction for all operators covering all equipment supplied under this specification. Additional training at the vendor's offices shall be available at no additional cost to the purchaser for installation. 1.6 The vendor must provide an easy-to-read comprehensive operation a period of one year from installation. 1.7 The vendor must be responsible for installation of all equipment covered by these specifications. 1.8 All equipment in this specification must be delivered and installed within 30 days after receipt of order. 1.9 The vendor must engineer, manufacture and quality test the equipment in the United States. 1.10 The vendor must provide a one-year guarantee to the purchaser. 1.11 The vendor must provide a description of its local service organization including name, address, telephone number, number of years in operation, number of year's experience working with digital recorders and number of field service personnel in the organization. 2.0 SYSTEM DESIGN 2.1 The system must be available with single DVD (9.4 GB) in addition to two or more hard drives for instantaneous playback and two levels of fault tolerance. 2.2 The system must be capable of directly recording proprietary digital PBX/ACD protocols without use of any external "couplers" or any "digital to analog converters". 2.3 Each digital recording module must include its own instant playback module (hard disk) individual workstation instant recall per seat licenses shall also be available. The instant recall playback capability can be configured to allow playback of any installed channel on the recorder. In addition the amount of time that can be playback can be configured on a per position basis. 2.4 The system must be capable of supporting multiple archive devices including multiple hard drives (volume set and RAID levels 1 & 5) and dual or DVD drives in either serial or parallel operation. Dual power supplies shall be standard. 2.5 The system must be capable of supporting twisted pair, Ethernet (thin net, 10BaseT, 100BaseT) or token ring network configurations along with protocol support for: IPX/SPX, RAS, TCP/IP, NetBEUI and Windows sockets. 2.6 The system's integral clock will keep track of the system time and date. It will also be capable of synchronizing other LAN connected recording systems' integral clocks without the need of an external time source. 2.7 The recorder operating system must be Windows 2000. Existing Windows NT/95/98/2000 client workstations may be used for remote playback. 2.8 The recorder system shall provide the capability to "drag and drop" any recorded call in standard .WAV file format onto a standard floppy disk for playback on any multimedia Windows PC without the need of proprietary software. These WAV files may also be transmitted as email attachments or act as embedded documents. 2.9 The vendor shall guarantee that all parts, assemblies and components contained in the recorder are commercial-off-the-shelf (COTS) non-proprietary items manufactured by, and available from, major computer manufacturers. No vendor proprietary assemblies such as voice processing cards shall be used. To be responsive to this request the vendor must submit the manufacturer and part number of any voice processing and playback assemblies used. 3.0 CONTROL AND OPERATIONS 3.1 The system shall be composed of a single chassis PC recorder along with a monitor, mouse and keyboard. A separate PC workstation shall not be required. Any number of remote LAN workstations (Windows NT/95/98/2000) may be used for playback. 3.2 The single chassis PC recorder must use Windows 2000 as the native operating system. 3.3 The Windows 2000 recorder operating system will enable the user to view multiple deck controls at the same time. 3.4 The system must provide local recording module control through a GUI SVGA display. 3.5 The system must provide on-line help screens on the single chassis PC recorder. 3.6 The single chassis PC recorder must optionally be able to display, and search by, call records information for each call including: media type, library location, channel number, name of channel, name of users, time, date, telephone number, duration of recorded message, start and end time, key words annotation reference, ANI, Caller ID, DNIS and user specific data base fields. 3.7 The system must provide the following functions and indications by point-and-click and drop down menu actions on the SVGA monitor GUI: logon, logoff, shutdown, system configuration, help, record, playback, live monitor, eject & format tape, or DVD disk, four color channel activity monitor, channel name, free-seating agent on channel, play/monitor volume, media retention period, catalog of all recordings, search-find, restore, copy conversation to floppy disk, playback, stop, play, pause, begin, rewind, fast forward (10% incremental speed selection), end, loop, and alarms. 3.8 Systems with multiple drives must be capable of providing simultaneous or individual control of drives such that a function can be performed on one drive (e.g. formatting) without affecting the operation of the other drives. 4.0 SYSTEM NETWORKING CAPABILITIES 4.1 The system will be capable of supporting up to 144 analog audio channels in a single PC recorder chassis and up to 256 workstations on a single network. 4.2 If multiple digital recording modules/servers are employed in the installation, the system must be optionally capable of viewing, and retrieving from, all such recording modules in a unified manner from a single PC. 4.3 The system must optionally be capable of real time live monitoring over the LAN from any Windows 95, 98, NT/2000 workstation. 4.4 The system will provide the capability of centrally capturing and storing important system information for easier system-wide management. This information will include alerts, user passwords and profiles, deck status information, user access audit trail information, media library records, etc. 5.0 SYSTEM EXPANDABILITY 5.1 The system must be Windows 2000 software-based, using only non-proprietary hardware to allow for future enhancements. 5.2 The system will allow for up to a total of 144 analog channels per chassis, multiple hard disk drives, DVD-RAM disk drives, DDS3 DAT, digital recording modules, workstations and other Windows 2000 compatible devices. 6.0 MEDIA STORAGE 6.1 The system will be capable of recording to removable and/or on-line storage devices including DVD-RAM disks, DDS3 DAT drives and hard disk arrays. 6.2 The system will be capable of providing more than 1,800 channel hours of recording on two 9.4 GB DVD-RAM removable media. 6.3 The system will be capable of recording approximately 7000 channel hours of the most recent recordings on-line for instant access with a standard 80 GB hard drive. 6.4 The archive media must be user formatable. 6.5 The system and media will provide for overrecord and write protection such that data will not be accidentally overwritten. The user may program a protected media retention period of from 0 to 32,000 days. When such a retention period is chosen, a previously recorded media that has not yet expired cannot be formatted and reused until the expiration of the retention period. 6.6 The expected shelf life of the archivable media will be greater than or equal to 10 years under normal ambient conditions. 7.0 SYSTEM RECORDING CAPABILITIES 7.1 Each digital recording module must be capable of on-site expansion for recording up to 144. 7.2 The system must be a completely integrated, stand-alone PC recorder and shall not require a separate PC workstation interface for operation. 7.3 The system must be self-protecting and not require use of a ready state to prevent accidental erasure of recorded information. 7.4 The system must display which channels are recording, which are not recording and which channels have been idle for a user settable period of time as protection against line failure. 7.5 The system must be able to simultaneously record and play back or live monitor. 7.6 The system must provide the capability to support multiple sequential deck operations to extend unattended record time. 7.7 The system must provide buffering of all audio, as it is recorded, onto a hard disk drive and then stream the buffered digitized audio onto the archive media at a user selectable period so as to maximize the useful life of the archive media drives. 7.8 The system must provide simultaneous record and playback capability from two drives. 7.9 The system must be capable of configuring one drive to backup or record in parallel with another drive within the same digital recording module. 7.10 The system must be capable of recognizing record activation by VOX, remote activation, ring voltage, continuous, or as scheduled start (all on a per channel basis). 7.11 As a standard feature, the system will be capable of providing non-volatile audio buffering to protect against data loss when an archive drive is taken out of record for any reason. 7.12 The system will be capable of buffering audio for multiple decks simultaneously. 7.13 The system will be capable of automatically downloading buffered information to an archive drive(s) if such drive has been interrupted for replacement, service or off-line searching. 7.14 The system must be capable of performing automatic data transfer from the hard drive to the archive drive(s). 7.15 The system must be capable of switching back to a second drive, when capacity is reached on the first drive, or if a drive failure is detected. 7.16 An internal backup battery shall not be required to prevent recording loss in the event of a power outage. 7.17 The system must be capable of an orderly shutdown. If there is a power outage, all audio will be buffered to a non-volatile hard disk drive. Buffering audio into RAM shall not be used due to the adverse effects on archive drive. 7.18 The system must provide an automatic restart capability to return the system to its previous operating state. 7.19 The system must provide an indication of the recording space remaining on the hard disk and each archive drive. 7.20 The system must provide for an alphanumeric "Remarks" field in which the user may enter up to twenty characters as a search parameter. 7.21 The system must be capable of recognizing the write protect tab on the media. Computer program protection to prevent over-record or erasure for a user set period must be available. 7.22 The system will provide the capability to establish schedules for media protection and spoken alarms for "Disk is full" and related alarms. 7.23 The system shall allow the user to configure recording specific channels to certain archive media. (e.g. channels 1, 3, 5, 7 to DVD A and channels 2, 4, 6, 8 to DVD B) 8.0 SYSTEM SECURITY FEATURES 8.1 The security system must provide multiple levels of security down to the channel level. 8.2 Only those functions accessible to the user, as defined by the security level, will be available to the user. 8.3 As an option, DTMF Code access may be made available to provide remote workstation playback and "record on demand" start/stop. 8.4 The system must allow authorized access of selected-recorded audio either at the recorder or by use of an optional remote client workstation. 8.5 Media recorded on any system can be replayed on any other system with proper channel playback access. 8.6 The system must record a system identifier on the media for identification and catalog searching. 8.7 The system must provide an automatic logout at a user set time (i.e. number of minutes of inactivity). The automatic logout may be overridden by a single mouse-click. 8.8 A system-wide audit trail must be provided to show all activity. 8.9 Any number of authorized remote workstations may access and play the same or different conversations simultaneously by use of an optional remote playback client. 8.10 The system must provide the capability of remote playback and file copy to floppy disk (Drag and Drop) in Microsoft standard WAV format. 8.11 Dedicated reproducer (play only) will be available as either a standalone unit or as a network workstation. 8.12 Audio files must be written to media in a secure manner. 9.0 MEDIA MANAGEMENT CAPABILITIES 9.1 The system will provide for a centralized media management capability for tracking archived media. 9.2 The system's optical media management function will be capable of assigning a unique, sequential ID to each media for tracking. 9.3 The system's media management function will allow appending of alphanumeric comments to each recording as desired by the user. 9.4 The system's archive media management function shall allow the user to select from several optional media such as: DVD-RAM; DDS3 DAT; RAID level 5 up to 200+ GB of storage along with other Windows 2000 supported archive and backup systems. 9.5 The system's media management function shall enable the user to define a threshold age such that the media older than the threshold date can be flagged to facilitate recycling of media. 9.6 The system's media management function will enable media library records to be stored on-line or off-line. 9.7 The system will allow the user to search for a specific media in a catalog using any one, or more, of the following criteria: channel, date, time, duration, ANI, Caller ID, alphanumeric comments or reference and user specific database fields. Optionally available search criteria include SMDR applicable data and switching domain events with full CTI enablement. 9.8 The media library will be password protected. 10.0 SYSTEM SEARCH CAPABILITIES 10.1 The system must be capable of searching for audio recorded to an archive or on-line media. (I.e. DVD; RAID or HDD.) 10.2 Search may be made by multiple, user-selectable "views" or "keys" in standard database format. Such database shall be Microsoft SQL 2000 database. 10.3 The audio playback of the object of a search shall be in industry standard WAV file format. WAV audio playback can be delivered to a multimedia equipped compatible workstation over the LAN or optionally, the audio can be ported to any telephone number be available by DTMF remote access as an option. 10.4 The system must provide for the customized naming of channels without the need of a PC workstation. Channel names will be recorded to the media to facilitate searching. 10.5 The system must be capable of searching to and playing back from the time input by the user. 10.6 The system must be capable of searching for messages by dialed digits outbound (DTMF). 10.7 The system must be capable of incremental fast forward and rewind in 10% increments. 10.8 The system must provide the capability of skipping to the next or the previous chronological message for precision search and playback. 10.9 The system must provide the capability of searching by time/date or call and call duration. Duration searches must allow the user to search for calls "less than" or "greater than" a specified length of time. 10.10 The system will provide the capability for a user to tag a call and later use the tag as search criteria. 10.11 The system will provide the capability for the user to enter additional alphanumeric information or notes using a built-in utility, without the need for a separate word processing application. 10.12 The system will provide the capability for the user to locate and display calls on the media based on recorded DTMF codes within calls. 10.13 Search capabilities must be password protected. 11.0 SYSTEM DIAGNOSTIC/ALERT CAPABILITIES 11.1 The system must provide bootup system test and ongoing self-checking tests. 11.2 The system must provide an error log to keep track of alerts, error messages and conditions. 11.3 The system must be capable of on-line remote diagnostics. 11.4 The system must provide for channel inactivity alert that will notify the user if a particular channel is inactive (not reporting audio) for a certain period of time. 11.5 A remote response alert from the voice recording system is mandatory. The system must have the capability of alerting a user, via a LAN connection, of a total system failure i.e. recording systems operating software has locked-up the voice recorder software or if the hard drive fails or the power supply fails, this would initiate an alarm to a remote PC, with the appropriate software loaded on it, that there is no response from the voice recorder. 12.0 PHYSICAL CHARACTERISTICS 12.1 The digital recording module will be suitable for desktop, tower or rack mount configuration. 12.2 The digital recording module shall be self-contained and shall not require a PC Workstation for operation or monitoring. 12.3 Remote playback can be enabled on any Windows NT/95/98/2000 workstation on a network or with a null modem cable. 13.0 ELECTRONICS 13.1 The channel capacity within a single chassis shall be from 4 to 144 channels for analog inputs and from 24 to 144 for T1/ISDN. 13.2 The frequency shall be 300 to 3400 Hz +/- 0.5 dB. 13.3 The signal to noise ratio shall be greater than 40 dB at 64 Kbps. 13.4 The AGC must be fast attack and slow release. 13.5 The digital recording module operating system must be Windows 2000 (OS2 Warp based systems are not allowed, as it is no longer supported by IBM, DOS is also not acceptable). 13.6 The system shall support the following network protocols: TCP/IP, IPS/SPX, NetBEUI, RAS and Windows Sockets. 13.7 The digital recording module processor shall be Pentium III 800Mhz or better. 14.0 DIMENSIONS, POWER AND ENVIRONMENT 14.1 Dimensions shall be those for a standard PC package, typically 19"W x 20"D x 7"H. 14.2 Weight of the recorder module shall not exceed 50 pounds. 14.3 Power requirements shall be 250/350W, 90-132/180-250 VAC 14.4 Operating temperature shall be 0 to 35 degrees C. 14.5 Humidity shall be 10% to 85%, non-condensing @ 40 degree C. 15.0 OPTIONS AND ACCESSORIES 15.1 Dual hard disk drives for storage shall be 80 GB. 15.2 Fault tolerance methods available shall include RAID Level 1 (disk mirroring and duplexing) and RAID Level 5 (data striping with parity). 15.3 Remote Playback and Instant Recall software modules shall be available on a per seat license basis. 15.4 CTI connectivity and SMDR integration for standard PBX and ACD systems shall be available. 15.5 Remote live monitoring shall be available. 15.6 Channel upgrade kits shall be available for on site expansion up to a maximum of 144 analog channels per chassis. 15.7 Multi-channel (4, 8 or 16) simultaneous playback with silence insertion and talking clock shall be available remotely on a LAN workstation. 15.8 ANI/ALI capture and collection from PSAP controller to be inserted into data fields for search criteria. NAICS Code = 334290 Place of Performance = N/A Set Aside = SMALL BUS
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