DOCUMENT
D -- Contact Center Operations (CCO) Multiple Award IDIQ
- Notice Date
- 9/23/2005
- Notice Type
- Document(s)
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, formerly known as the Health Care Financing Administration, Office of Acquisition and Grants Management
- Solicitation Number
- RFP-CMS-2005-0027
- Point of Contact
- Debbie Lester, Contract Specialist, Phone 410-786-5136, Fax 410-786-9088, - Mark Smolenski, Contract Specialist, Phone 410-786-0175, Fax 410-786-9088,
- E-Mail Address
-
DLester@cms.hhs.gov, MSmolenski@cms.hhs.gov
- Description
- For assistance with broken links contact the Point of Contact in this notice or the FBO Help Desk at 877-472-3779.
- Document(s)
- Solicitation 01
- File Name: BCC Attachment 1, CMS Applications
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment1CMSApplications%2Edoc
- Bytes: 368,640
- File Type: Microsoft Word
- File Name: BCC Attachment 2, Communication Channel Volumes
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment2CommunicationChannelVolumes%2Edoc
- Bytes: 449,024
- File Type: Microsoft Word
- File Name: BCC Attachment 3, Weekday and Weekend Call Volumes
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment3HistoricalIntra%2DDayCallVolumes%2Exls
- Bytes: 1,007,616
- File Type: Microsoft Excel
- File Name: BCC Attachment 4, Learning & Development Summary Chart
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment4Learning%26DevelopmentSummary%2Edoc
- Bytes: 38,400
- File Type: Microsoft Word
- File Name: BCC Attachment 5, CMS Beneficiary Satisfaction Survey
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment5CustomerSatisfactionSurvey%2Edoc
- Bytes: 56,832
- File Type: Microsoft Word
- File Name: BCC Attachment 6, Data Use Agreement
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCAttachment6CMSDUA%2Edoc
- Bytes: 91,136
- File Type: Microsoft Word
- File Name: BCC Attachment 7, Privacy Act Systems of Records
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/Attachment7%2Edoc
- Bytes: 33,792
- File Type: Microsoft Word
- File Name: BCC Exhibit 1, HIPAA Description
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCExhibit1HIPAADescription%2Edoc
- Bytes: 43,008
- File Type: Microsoft Word
- File Name: BCC Exhibit 2, BCC Compliance Matrix
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCExhibit2ComplianceMatrix%2Exls
- Bytes: 95,232
- File Type: Microsoft Excel
- File Name: BCC Exhibit 3, Key Definitions
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCExhibit3Definitions%2Edoc
- Bytes: 51,712
- File Type: Microsoft Word
- File Name: BCC Exhibit 4, Acronym List
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCExhibit4AcronymList%2Edoc
- Bytes: 40,960
- File Type: Microsoft Word
- File Name: CCCS Draft SOW Q&As
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/DRAFTSOWQ%26A%2Exls
- Bytes: 124,928
- File Type: Microsoft Excel
- File Name: CCO Attachment 1, VCS Strategy
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOAttachment1VCSOverview%2Edoc
- Bytes: 8,172,032
- File Type: Microsoft Word
- File Name: CCO Exhibit 1, CMS Applications
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit1CMSApplications%2Edoc
- Bytes: 370,176
- File Type: Microsoft Word
- File Name: CCO Exhibit 2, Comm. Channel Volumes
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit2CommunicationChannelVolumes%2Edoc
- Bytes: 88,064
- File Type: Microsoft Word
- File Name: CCO Exhibit 3, Program Schedule
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit3ProgramSchedule%2Edoc
- Bytes: 71,168
- File Type: Microsoft Word
- File Name: CCO Exhibit 4, Compliance Matrix
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit4ComplianceMatrix%2Exls
- Bytes: 73,728
- File Type: Microsoft Excel
- File Name: CCO Exhibit 5, Key Definitions
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit5Definitions%2Edoc
- Bytes: 52,736
- File Type: Microsoft Word
- File Name: CCO Exhibit 6, Acronym List
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit6AcronymList%2Edoc
- Bytes: 33,792
- File Type: Microsoft Word
- File Name: CCO Exhibit 7, Incumbent Call Ctr Contractors
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOExhibit7IncumbentCallCenterContractors%2Edoc
- Bytes: 93,184
- File Type: Microsoft Word
- File Name: SF 33
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/SF33%2Epdf
- Bytes: 19,753
- File Type: Adobe PDF
- File Name: Solicitation Attachment J1, CCO IDIQ Statement of Work
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CCOIDIQSOWFinal%2Edoc
- Bytes: 633,856
- File Type: Microsoft Word
- File Name: Solicitation Attachment J10, Task Order 0001 (BCC) Business Proposal Instructions
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J10%2Edoc
- Bytes: 146,432
- File Type: Microsoft Word
- File Name: Solicitation Attachment J11, Task Order 0001 Pricing Schedules
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/j11%2Exls
- Bytes: 51,712
- File Type: Microsoft Excel
- File Name: Solicitation Attachment J12, Task Order 0001 Perf. Eval. Plan
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J12%2Edoc
- Bytes: 305,152
- File Type: Microsoft Word
- File Name: Solicitation Attachment J13, Past Performance Questionnaire
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J13%2Edoc
- Bytes: 67,584
- File Type: Microsoft Word
- File Name: Solicitation Attachment J14, Proposal Intent Form
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J14%2Edoc
- Bytes: 28,672
- File Type: Microsoft Word
- File Name: Solicitation Attachment J15, Incumbent Government Property
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J15%2Exls
- Bytes: 489,984
- File Type: Microsoft Excel
- File Name: Solicitation Attachment J5, Invoicing Instructions
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J5%2Edoc
- Bytes: 42,496
- File Type: Microsoft Word
- File Name: Solicitation Attachment J7, Statement of Understanding
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/J7%2Edoc
- Bytes: 29,696
- File Type: Microsoft Word
- File Name: Solicitation Attachment J9, Task Order 0001 (BCC) SOW
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/BCCStatementofWork%2Edoc
- Bytes: 419,840
- File Type: Microsoft Word
- File Name: Solicitation Cover Letter
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/CoverLtr%2Edoc
- Bytes: 145,408
- File Type: Microsoft Word
- File Name: Solicitation Document
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/Solicitation0027%2Edoc
- Bytes: 831,488
- File Type: Microsoft Word
- File Name: All Files
- Link: http://www.fbo.gov/EPSData/HHS/Synopses/3305/RFP%2DCMS%2D2005%2D0027/20050923134617%2Ezip
- Bytes: 4,730,485
- File Type: Zip Compression
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: BCC Attachment 1, CMS Applications
- Record
- SN00902534-W 20050925/050923211928 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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