SOURCES SOUGHT
D -- AUTOMATED CONSTITUENT SERVICES SYSTEM (CSS)
- Notice Date
- 12/16/2005
- Notice Type
- Sources Sought
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- United States Senate, Office of the Sergeant at Arms, Finance Division, United States Senate, Washington, DC, 20510-7207
- ZIP Code
- 20510-7207
- Solicitation Number
- 2006-S-010
- Response Due
- 1/16/2006
- Archive Date
- 1/17/2006
- Description
- DESC: MARKET SURVEY - SOURCES SOUGHT REQUEST FOR AUTOMATED CONSTITUENT SERVICES SYSTEM (CSS). The purpose of this sources sought notice is solely to gain knowledge of potential qualified industry sources with a commercial off-the-shelf automated constituent services system that will meet the stated requirements for use in United States Senate Member offices. This is not a request for proposals and in no way obligates the United States Senate to an award of a contract. This sources sought notice contains the most currently available information. This information is subject to change at any time. Responses will be used by the United States Senate to make appropriate acquisition decisions - see submittal requirements below. The United States Senate, Office of the Sergeant at Arms (SAA) is responsible for managing the acquisition, implementation, maintenance and operation of information technology for Senate offices. Principal among the needs of Member offices is an automated system for managing services provided to constituents. The SAA is initiating a project to select vendors with commercially available products or systems able to meet the functional and operational requirements for such a system. The general requirements are as follows: Functional The system must be able to receive and record communications from constituents (individuals and groups) via postal mail, electronic mail (e-mail), facsimile and other methods including notes of oral communications via telephone and person-to-person. The system must track all communications (both incoming and outgoing) in a client-manageable database with the ability to: report on status, route communications within offices, and maintain accurate records of constituent data (names, addresses, telephone numbers, e-mail addresses, etc.). The system will integrate the creation of responses (outgoing communications) inside the system to allow for easy distribution of responses to one or many constituents via postal mail, e-mail or other electronic and non-electronic distribution methods. The system will maintain an archive of all communications received and distributed by offices. Office will be able to search and retrieve information from the archive as needed to respond to constituent requests for information and services as well as to track issues and trends. The system will format and deliver correspondence to local office printers that communicate with Microsoft compatible operating systems (Windows 2000 and higher). The system will also format and deliver correspondence to high speed printers as typically found in federal government printing facilities. Operational The current Senate office environment primarily uses desktop operating systems from Microsoft Corporation (Windows 2000 and higher), and also has systems with Apple Macintosh operating systems. The SAA supports server environments using Windows 2000 and higher. The standard communications platform is built on Microsoft Exchange with some application of Active Directory. Proposed CSS applications must perform and interoperate with standard applications within this environment. Systems must provide for local (Washington, DC offices) and remote (Senators? state offices) operation of the CSS. Each Senator averages four state offices for constituent support, with access through a wide area network which has circuit speeds from 56 Kbps up to full T-1 speed (depending on office size) to servers in the respective Senator?s Washington, DC, office. Systems must provide security of operations based on role. Such role based-access will govern access to and operations on data based on the individual?s role and level of authority. Vendors will be required to provide installation, maintenance, training, help desk support and documentation. Vendors may also need to provide data transition services to capture existing data into newly installed systems. Vendor responses should demonstrate the capability of the described products or systems to meet the general functional and operational requirements outlined above in a method other than a simple affirmative declaration. Respondents to this sources sought may be invited to demonstrate the capabilities of their respective products or systems in a laboratory environment in the Washington, DC area. INSTRUCTIONS: Responses to this Market Survey-Sources Sought request are due to the POC no later than January 16, 2006 at 12:00 Noon ET and shall be submitted electronically via email only to the attention of Jill T. Johnson at acquisitions@saa.senate.gov. The subject line of the email message shall be SSN 2006-S-010 Automated Constituent Services System (CSS). No other method of transmittal will be accepted. The response shall not exceed twenty-five (25) pages. Pages over the page limitation may be discarded. Access by the SAA to information in any files attached to the response is the responsibility of the submitting party. Neither the SAA nor the Senate is responsible for any failure to access vendor?s information. The information supplied in response to this sources sought notice will be used to qualify firms, which may then be invited to demonstrate the capabilities of their respective products and systems. Vendors responding to this sources sought notice and deemed qualified by the SAA may be requested to submit a proposal in response to a solicitation. Only firms deemed qualified will be permitted to submit proposals. If suitable responses are received from qualified sources, the SAA anticipates release of a solicitation in March 2006. Neither the SAA nor the Senate will be responsible for any costs for the preparation of responses to this request. THIS IS NOT A REQUEST FOR PROPOSAL. THIS NOTICE CONSTITUTES THE ENTIRE SOURCES SOUGHT NOTICE AND IS THE ONLY INFORMATION PROVIDED BY THE SAA OR SENATE. ANY TELEPHONE OR E-MAIL REQUESTS FOR ADDITIONAL INFORMATION WILL NOT BE HONORED.
- Place of Performance
- Address: Washington, DC
- Zip Code: 20510
- Country: United States
- Zip Code: 20510
- Record
- SN00954005-W 20051218/051216212642 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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