SOLICITATION NOTICE
R -- Off Site, Facility Maintenance Call Center Services
- Notice Date
- 4/20/2006
- Notice Type
- Solicitation Notice
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- General Services Administration, Public Buildings Service (PBS), Facilities Operations Support Branch, Service Contracts Team (10PCS), 400 15th Street SW, Auburn, WA, 98001-6599
- ZIP Code
- 98001-6599
- Solicitation Number
- GS-10P-06-LSD-3055
- Response Due
- 5/5/2006
- Archive Date
- 8/30/2006
- Description
- General Services Administration, Public Building Services, Arctic Region 10, Property Development Division, Facilities Operation Support Branch, Contract Services Team has a requirement for OFF-SITE, FACILITIES MAINTENANCE CALL CENTER SERVICES for Region 10. The NAICS code is 561421. The size standard is $6M. The contractor shall provide the operational facility, all personnel, equipment, materials, supervision and other items or services necessary to perform call center services to support GSA, PBS in managing lease and owned space for its Federal agency tenants. Tenants generate between 85 ? 110 calls per day within our four (4) state region. Services request come in from voice, email and fax on a 24 hour, seven-day week basis. Contractor will be required to prepare and submit reports for active and closed out service calls to monitor customer service and call center operations. Contractor should have knowledge of facilities operations in order to prioritize call requests and determine appropriate actions for various call types (i.e. hot/cold calls, elevator entrapment, etc.). A best value, firm-fixed price contract is anticipated. Offers will be evaluated on their ability to successfully operate a facilities management call center on a continual basis and maintain continuity of operations in the event of a disaster or disruption in the center?s normal work environment (i.e. fire, flood, etc.). Period of performance is estimated to be October 1, 2006 ? September 30, 2007 with 4, 1-year option periods. Request For Proposal (RFP) should be uploaded to Fedbizopps approximately 5/4/2006. Anticipated due date is 6/1/2006. Anticipated award will be 7/1/2006 with a phase-in period to begin 8/1/2006. Procurement will be a total (100%) small business set aside.
- Place of Performance
- Address: US
- Record
- SN01032204-W 20060422/060420222115 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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