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FBO DAILY ISSUE OF JUNE 24, 2006 FBO #1671
SOLICITATION NOTICE

D -- Global Helpdesk Software Upgrade

Notice Date
6/22/2006
 
Notice Type
Solicitation Notice
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
Department of the Navy, Military Sealift Command, MSC HQ - Washington, 914 Charles Morris Court, SE Washington Navy Yard, Washington, DC, 20398-5540
 
ZIP Code
20398-5540
 
Solicitation Number
N00033-06-T-6033
 
Response Due
7/7/2006
 
Archive Date
7/22/2006
 
Small Business Set-Aside
Total Small Business
 
Description
Military Sealift Command requires the following: In support of the Information Technology deployed throughout MSC both afloat and ashore, the Command operates a 24x365 Global Helpdesk (GHD). The current GHD software is no longer supported by the vendor and is not the Department of Navy approved helpdesk software. The Department of Navy has designated BMC Remedy as the approved trouble ticket processing software for the Navy and its components. MSC initiated a project to upgrade the current helpdesk software and deploy the software within the MCDC. In addition to the GHD, MSC also operates a Configuration Management Program to support the IT Operation, as well as a Federally mandated Asset Management Program. These activities are very tightly coupled and share much of the same data and processes. The analysis performed under the project determined that deploying a suite of BMC Remedy helpdesk software and supporting software would be the most effective and cost efficient way to meet the Governments need. The other BMC software components (Asset Management and Configuration Management) are registered with the Navy. For further details please visit the following webpage and look at the RFQ file and teh Statement of Work file: http://www.procurement.msc.navy.mil/procurement/contract/SolicitationDetail.jsp?sol_number=N00033-06-T-6033&previous=Welcome.jsp
 
Place of Performance
Address: Military Sealift Command, 914 Charles Morris Court SE, Washington, DC
Zip Code: 20398
Country: USA
 
Record
SN01075852-W 20060624/060622221603 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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