PRESOL | D | Establish a Helpdesk and Call Center for approximately 1,700 clients. Also, provide support services for laptops and mobiles (Blackberries, etc).

FBO DAILY ISSUE OF JULY 01, 2006 FBO #1678
SOLICITATION NOTICE

D -- Establish a Helpdesk and Call Center for approximately 1,700 clients. Also, provide support services for laptops and mobiles (Blackberries, etc).

Notice Date: 6/29/2006
Notice Type: Solicitation Notice
NAICS: 541618 — Other Management Consulting Services
Contracting Office: Other Defense Agencies, Washington Headquarters Services, Acquisition and Procurement Office, Acquisition and Procurement Office, Rosslyn Plaza North, Suite 12063 1155 Defense Pentagon, Washington, DC, 20301-1155
ZIP Code: 20301-1155
Solicitation Number: HQ0034-XX-XXLP
Small Business Set-Aside: Total Small Business
Description: June 30, 2006 Washington Headquarters Services (WHS) Acquisition and Procurement Office (A&PO) In accordance with Federal Acquisition Regulation (FAR) 5.101, this office is making this Announcement in the FEDBIZOPPS: SUBJECT: The Washington Headquarters Services (WHS) Acquisition and Procurement Office (A&PO), on behalf of the Office of Secretary of Defense (OSD), is seeking proposals from offerors to ?Establish a Helpdesk and Call Center as well as provide laptop and mobile support for approximately 1,700 OSD and AL&L clients.? DESCRIPTION OF SOLICITATION: CONTRACT HQ0034-XX-XXLP; FIRM-FIXED PRICE, INDEFINITE DELIVERY, INDEFINITE QUANTITY CONTRACT WITH T & M FEATURES. MAXIMUM/ MINIMUM VALUE: The amount of $100,000.00 is established as the minimum dollar amount and $7,000,000.00 is established as the maximum amount over the life of the contract. PERFORMANCE PERIOD: Base year plus one (1) 12-month option period. TYPE OF CONTRACT: This procurement consists of one solicitation with the intent to award to one responsible offeror whose proposal conforms to the Request for Proposal (RFP). The solicitation basis of award shall be the best value to the government, considering price and other factors, specified in the RFP. THIS IS A SMALL BUSINESS SET-ASIDE. PRE-PROPOSAL CONFERENCE: A Pre-Proposal Conference will be held on July 24, 2006 at 0900 a.m. to 1100 a.m. eastern time at 1777 N. Kent Street, Arlington, VA. 14th floor Penthouse, large conference room. DESCRIPTION: CLASSIFICATION CODE: D- Information Technology Services, Including Telecommunications Services. NAICS: 541 Professional Scientific, and Technical Services. Washington Headquarters Services (WHS) Acquisition and Procurement Office (A&PO), on behalf of the Office of Secretary of Defense (OSD), is seeking proposals from offerors to establish a Helpdesk and Call Center for approximately 1,700 OSD AT&L clients that will support AT&L at the Tier 1 & 2 Helpdesk levels. This involves primarily desktop support, but also includes laptop and mobile (Blackberries, etc) support as well. The current environment is highly dynamic and includes a well-defined support organization and support procedures. Support systems to be operated include; trouble ticket systems, network management systems, and personnel and equipment databases. The help desk services required include customer liaison, support for client-side hardware and software, support for OUSD (AT&L)?s remote access services, problem analysis, problem and call management, problem resolution, and dispatching technicians to customer sites as required. This acquisition is being conducted in accordance with FAR Part 12. A draft RFP will be issued on or before 10 days with the final solicitation being issued on or about 25 days. Responses will be required 21 days from the date of issuance of the final solicitation. Interested parties can access a copy of the solicitation from www.FedBizOpps.gov once it is posted. For any inquiries, you may contact the Contracting Officer, Lance C. Petteway via email: lance.petteway@whs.mil (preferred) or fax (703) 696-9480 and or Alexander Granados, Contracting Specialist, via email: alexander.granados.ctr@whs.mil (preferred) or fax (703) 696-9480. HOW TO PARTICIPATE: Electronic version of the Solicitation can be retrieved By accessing the FEDBIZOPPS website: www.fedbizopps.gov and searching by the specified Solicitation number. The Description/Specification are posted with the RFP and may be viewed and downloaded by using the ?Clauses & Attachments? button. ADDITIONAL INFORMATION: (a)Contractors shall not be reimbursed for the costs of submitting the required documentation and preparing the proposal. (b)Address for submission of Proposals: Washington Headquarters Services (WHS) Acquisition & Procurement Office (A&PO) 1401 Wilson Blvd., Suite 401 Arlington, VA 22209-2306 ? Effective October 1, 2003, all contractors must be registered on the CCR website as an active vendor in order to be eligible for an award and to receive payments against an existing award. Please see that your firm is registered. The website URL is: www.ccr.gov
Place of Performance: Address: OUSD (AT&L)/ARA/ITM, Chief, Support Services, 3000 Defense Pentagon, Room 1D198, Washington, DC; Zip Code: 20301-3020; Country: USA
Record: SN01080676-W 20060701/060629221608 (fbodaily.com)
Source: FedBizOpps Link to This Notice
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D -- Establish a Helpdesk and Call Center for approximately 1,700 clients. Also, provide support services for laptops and mobiles (Blackberries, etc).