MODIFICATION
D -- Microsoft Premier Support
- Notice Date
- 8/10/2006
- Notice Type
- Modification
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- Department of the Treasury, Comptroller of the Currency (OCC), Acquisition Management (AQM), 250 E Street, SW Mail Stop 4-13, Washington, DC, 20219
- ZIP Code
- 20219
- Solicitation Number
- SherryMicrosoft
- Response Due
- 8/18/2006
- Archive Date
- 9/2/2006
- Point of Contact
- Sherry Taylor, Contract Specialist, Phone 202-874-5144, Fax 202-874-5625, - Sherry Taylor, Contract Specialist, Phone 202-874-5144, Fax 202-874-5625,
- E-Mail Address
-
sherry.taylor@occ.treas.gov, sherry.taylor@occ.treas.gov
- Description
- The purpose of this modification is to correct the original notice to include the entire text that was intended. The Office of the Comptroller of the Currency intends to renew its Microsoft Premier Support cover with Microsoft for the period 1 October 2006 through 30 September 2007. The total estimated cost is approximately $77,000. OCC?s standard configuration for desktops/notebooks and the server environment currently include, almost exclusively, Microsoft products. All of our operating systems and primary applications such as Windows 2003/2000, Word, PowerPoint, Access, Excel, Outlook, Internet Explorer, SQL Servers and our electronic mail system, Exchange are Microsoft products. It is essential to the mission of this agency that we continue to support and ensure the stability of all Microsoft applications on all desktops, notebooks and servers. Getting answers to problems accurately and quickly is mandatory. An open problem means that a user or users are not working to their full potential and this is costing the OCC money. Microsoft is the sole provider of their Premier Support Agreement and is best positioned to provide support services since they are the developer of these operating systems and applications which OCC is dependent on. Microsoft Premier Support provides the OCC with several levels of support. First, they provide access to confidential and priority information only available to Premier customers. Second, they provide immediate access to second and third level support, within Microsoft; these are subject matter ?experts? with a very high level of knowledge in the area in question. Third, if the issue isn?t resolved by third level support it is escalated to the actual development team that wrote and maintains the code in question. This agreement gives OCC direct access to Microsoft?s technical and management staff quickly which decreases the agency?s level of risk for long down times and lost data as problems are resolved swiftly. This direct line of communication also reduces the chances of communication discrepancies that can happen when going through an intermediary source. Lastly, Microsoft provides access to their Premier web site that provides valuable troubleshooting research and patches, many of which are not available to non-Premier customers or the public. Microsoft provides a Technical Account Manager (TAM) that proactively monitors our account. The TAM is a dedicated resource that acts as our eyes and ears in Microsoft, constantly evaluating change, to measure the impact on the OCC?s business. It is doubtful that a third-party provider would be able to provide this level of involvement or representation between Microsoft and the OCC. In the past, OCC has incurred problems that required patches or ?hot fixes? as the resolution, the Microsoft Software Developers have written custom hot fixes exclusively for the OCC?s use. A third party contractor will require more time to answer our issues as they will ultimately have to go directly to Microsoft themselves, on our behalf of course, to get such a patch. We also risk of the third-party misinterpreting or misrepresenting the issue when they ultimately go to Microsoft as well. This will only increase OCC?s down-time for the problem. OCC?s entire network infrastructure is dependent on the Microsoft Windows platform. It is essential that we maintain our Microsoft Premier Support Agreement to ensure the continued high level of support to OCC?s end users. Using a third-party provider of support would lead to longer outages or downed systems as there would be an additional layer involved. This notice of intent is not a request for proposals. Written or telephone requests for a solicitation will not be accepted. A solicitation will not be issued. All information received with 7 calendar days after the date of this notification that contains pricing and sufficient technical documentation to establish a bona fide capability to meet the requirement will be considered by the OCC. A determination not to compete this proposed action based upon responses to this notice is solely within the discretion of the OCC .
- Place of Performance
- Address: 835 Brightseat Rd, Lanodver MD 20785
- Zip Code: 20219
- Country: UNITED STATES
- Zip Code: 20219
- Record
- SN01112098-W 20060812/060810222013 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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