SOLICITATION NOTICE
R -- DEVELOP, ADMINISTER, AND PROVIDE RESULT OF AN ANNUAL CUSTOMER SATISFACTION SURVEY OF THE NAVAL SEA SYSTEMS COMMAND (NAVSEA) WARFARE CENTER AND ITS COMPONENT ORGANIZATIONS.
- Notice Date
- 12/13/2006
- Notice Type
- Solicitation Notice
- Contracting Office
- N63394 4363 Missile Way Port Hueneme, CA
- ZIP Code
- 00000
- Solicitation Number
- N6339406TTBD
- Response Due
- 12/15/2006
- Archive Date
- 12/15/2006
- Description
- This is a combined synopsis/solicitation for commercial items, per FAR 13.5 utilizing the format in FAR 12.6, as supplemented with additional information included in this notice. This announcement constitutes solicitation N63394-06-T-TBD. A written solicitation will not be issued. N63394-06-T-TBD is issued as a Request for Quote on a sole source basis to Silber & Associates, 13067 Twelve Hills Road, Clarksville, MD. The North American Industry Classification System (NAICS) is 541618 and the size standard is $6.5 Million. The contract type is Firm-Fixed-Price. The following items and quantities are required: CLIN 0001 Description Quantity Unit of Issue Necessary Labor, Materials & Travel to 1 Lot develop, administer and provide results of an annual Customer Satisfaction Survey of the Naval Sea Systems Command (NAVSEA) Warfare Center and its component organizations with the following capabilities and functionality in accordance with the Statement of Work (SOW). STATEMENT OF WORK OBJECTIVE The contractor shall develop, administer, and report results of an annual customer satisfaction survey of approximately 3,600 customers of the Naval Sea System Command (NAVSEA) Warfare Center (WARCEN) and its component organizations. The results of this annual survey are to discover both historical trending and immediately actionable information. WARCEN customers are grouped in three categories: sponsors, end-users, and other partners. Survey results information is required at the WARCEN (composite) level, to include the twelve Product Areas and all Warfare Centers; and results for each Product Area and each Warfare Center. Results will also individually breakdown results by sponsor, end-user and other partners. The twelve (12) Product Area (PA) organizations: Force Level Warfare Systems Homeland and Force Protection Littoral Warfare Systems Navy Strategic Weapons Systems Ordnance Ships and Ship Systems Surface Ship Combat Systems Surface Warfare Logistics and Maintenance Undersea Warfare Analysis and Assessment Undersea Warfare Command and Control Undersea Warfare Fleet Material Readiness Undersea Warfare Weapons and Vehicle Systems The nine (9) Division organizations that are matrixed to accomplish PA tasking: Naval Surface Warfare Center, Indian Head, MD Naval Surface Warfare Center, Carderock, MD Naval Surface Warfare Center, Dahlgren, VA Naval Surface Warfare Center, Panama City, FL Naval Surface Warfare Center, Crane, IN Naval Surface Warfare Center, Port Hueneme, CA Naval Surface Warfare Center, Corona, CA Naval Under Water Warfare Center, Newport, RI Naval Under Water Warfare Center, Keyport, WA SURVEY DESIGN The customer satisfaction survey shall be administered via the Internet and accessed via a unique URL that precludes the general Internet community from gaining access. The survey instrument shall include the capability for participants to flag their response for privacy, such that traceability to the participant is not possible. Up to 20% of survey participants are customers of multiple PAs and Divisions; therefore, the survey instrument must allow for participant profiling by tasking title and supporting organization(s). Participants must be able to respond one time for all potential profiles, or for as many applicable profiles as desired. The survey instrument shall provide this profile selection capability in a user-friendly format that won?t discourage participants from proceeding with the survey. The survey will be designed to allow participants to provide totally anonymous responses, including negative comments that will not solicit attempts by government to identify the sources. The survey questions shall be designed to solicit a quantifiable numeric score corresponding to a value system from excellent to poor, as well as allowing written comments to amplify each numeric response. Survey questions shall allow for ?no opinion/not applicable? responses. The survey instrument shall be tailored such that participants will only see questions applicable to their customer category (see above). The government desires an ability to provide immediate feedback to dissatisfied customers and outstanding teams/personnel. To support this ability, the vendor shall provide an automated, NMCI-compliant mechanism that allows the government to view raw survey results on a daily basis including participant identification data. SURVEY SCOPE The survey instrument must support historical trending of customer satisfaction information; therefore, the contractor shall provide an appropriate level of continuity in survey topics and questions. The initial customer satisfaction survey shall evaluate the following areas; changes to be included in option years will be provided upon to exercise of option years: a. Products and services in terms of quality, timeliness, value relative to cost, and ease of technical integration with customer?s total program requirements. b. Management of the customer?s task in terms of program management, risk management, responsiveness, cost management, communications, quality and timeliness of reporting, understanding expectations and understanding requirements. c. Employee performance in terms of technical expertise, honest broker, attitude, accountability, innovation, and collaboration. d. Overall satisfaction. e. WARCEN leadership in terms of effectiveness in executing their role: Provide efficient technical facilities, workforce and business processes necessary to ensure current and future readiness of Navy platforms and warfare systems. (Note: FY05 WARCEN leadership question attributes were: leading integrated tasking execution; focus on national, DoD, and DoN priorities and objectives; focus on building/acquiring new capabilities for the Fleet; and partnering to improve quality and affordability of our products and services.) f. PA leadership in terms of effectiveness in executing their role: Provide stewardship (i.e., prudent investment to sustain technical capability) and most efficient program tasking execution for assigned Core Equities by the WARCEN sites. (Note: FY05 PA leadership question attributes were: leading integrated tasking execution; focus on national, DoD, and DoN priorities and objectives; focus on building/acquiring new capabilities for the Fleet; and partnering to improve quality and affordability of our products and services.) g. WARCEN Customer Advocate (CA) in terms of effectiveness in executing their role: Coordinate efficient execution of assigned tasking within their WARCEN Division, and provide liaison between the WARCEN site and the program sponsor. (Note: FY05 CA question attributes were: effectiveness in leading integrated tasking execution; focus on building/acquiring new capabilities for the Fleet; effectiveness in collaborating on Lean initiatives; and partnering to improve quality and affordability of our products and services.) h. Narrative recommendations for WARCEN, PA, CA and/or Division performance improvement. i. The government will retain ownership and all rights to the data developed and used in conducting the survey. PERFORMANCE AND DELIVERY The contractor shall provide three distinct deliverables. 1. Customer survey questions, displaying tailoring for applicability to each of the three customer categories (sponsor, end-user, other partners). The government shall approve the questions prior to receipt of the second deliverable. Delivery NLT 15 February. 2. The second deliverable shall be the web site for survey administration method. The web site will be available for review to confirm the web based survey instrument is capable of collecting and compiling survey input, and the functionality of the results monitoring mechanism. The demonstration shall confirm that results will be obtainable at the Warfare Center aggregate level and at the individual component levels of warfare centers and Product Areas. Delivery NLT 15 March. 3. The third deliverable shall be the electronic report of survey results, consisting of: a. An electronic copy of the survey response data by WARCEN, PA and Division, in Microsoft Excel format b. Report of survey results in Microsoft Powerpoint format, including analysis of data integrity and suitability for statistical trending and causal analysis; benchmarking to comparable government and private industry research and development enterprises; and summations of findings for the WARCEN, PA and Division organizations, in total and broken out by each customer category. Delivery NLT 15 July. GOVERNMENT FURNISHED INFORMATION (GFI) The government will provide a list of customers to be surveyed including customer category, participant profile and email address information. The government will also provide a signed letter designating the vendor as the WARCEN?s representative in conducting this survey and requesting customer participation; this invitation shall be sent to the list of approximately 3,600 prospective participants. The contractor shall not release any information from the customer list and/or any survey results to a third party without the express written consent of the Commander, NAVSEA Warfare Center. GOVERNMENT FURNISHED EQUIPMENT/OFFICE SPACE (GFE) None. PROGRESS MEETINGS Government anticipates contractor participation in approximately 26 weekly process coordination meetings, conducted via teleconference and lasting an average of 1 hour per meeting. TRAVEL The government anticipates requiring contractor support at a one-day meeting to provide the final report to NAVSEA WARCEN Board of Directors, at the Washington Navy Yard, Washington, DC. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2001-26 and 27 Published 1 January 2005, effective through 1 January 2005. The offeror must provide the information contained in 52.212-1 instruction to Offeror-Commercial Items, 252.212-7000 Offeror Representative and Certification-Commercial Items and must include a completed of 52.212-3 Alternate 1 Offeror Representatives and Certifications and 252.225-7000 Buy American Act-Balance of Payments Program Certificate with their offer. 52.212-2 Evaluation - Commercial Items, (a) The Government will award a firm-fixed-price contract resulting from this solicitation on a sole source basis to Silber & Associates, 13067 Twelve Hills Road, Clarksville, MD. The proposal shall include descriptive literature containing sufficient technical documentation to establish a bona fide capability to meet this requirement and pricing backup to support those COTS items. Warranty: The contractor shall provide their Standard Commercial Warranty and shall include information of the length of warranty, effective date, specific terms and conditions and warranty servic e provider with the company name and telephone number. Offerors are to include a completed copy of the provision at 52.213-3, Offeror Representations and Certifications- Commercial Items, with its offer. Clause at 52.212-4, Contract Terms and Conditions-Commercial Items, applies to this acquisition. Clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders-Commercial Items, applies to this acquisition. The proposal shall be submitted to the attention of Nelson F. Nailat (805) 228-0606, fax number (805) 228-6298 or e-mail: nelson.nailat@navy.mil. Proposal closing date is: 15 December 2006 at 2:00 PM Pacific Time. Note # 22 applies to this procurement.
- Record
- SN01196022-W 20061215/061213221151 (fbodaily.com)
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