MODIFICATION
D -- Software Maintenance (Cadet Modules)
- Notice Date
- 1/26/2007
- Notice Type
- Modification
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of the Air Force, Direct Reporting Units, USAF Academy - 10 MSG/LGC, 8110 Industrial Drive Suite 200, USAF Academy, CO, 80840-2315, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- FA7000-07-T-0028
- Response Due
- 1/26/2007
- Archive Date
- 2/10/2007
- Small Business Set-Aside
- Total Small Business
- Description
- AMENDMENT 2 Responses to Questions Combined Synopsis/Solicitation Software Maintenance (Cadet Modules) FA7000-07-T-0028 Response time is changed from 4PM to 6PM 1. QUESTION: Will the system, as provided to the service provider at the beginning of the period of performance, be in full compliance with all computer system and network security procedures required by the Government? RESPONSE The work required is for ?individual? software application modules (ref paragraph 2.3). The software application modules in paragraphs 2.3.1, 2.3.2 and 2.3.3 are scheduled to be migrated into a USAFA-unique ?system? called CAMIS by July 2007. 2. QUESTION: When unforeseen security requirements arise, will the contract be modified to adjust? RESPONSE N/A 3. QUESTION: Is there a current (i.e. up-to-date approved) Certificate of Net-worthiness (CoN) and will this be provided after contract award? RESPONSE N/A 4. QUESTION: Is there a current (i.e. up-to-date approved) System Security Authorization Agreement and will this be provided after contract award? RESPONSE A C&A will need to be completed for the Key Inventory and NAF modules. All modules migrating to CAMIS will be reflected in the SSAA for CAMIS. 5. QUESTION: Will the service provider be required to furnish updates to the SSAA in a particular format, such as view the Xacta tool by Telos? If so, will appropriate licenses, access, and training be provided? RESPONSE N/A 6. QUESTION: Will the system be connected to the .edu network, or the .mil network? What are the specific security requirements for the system on this network? RESPONSE N/A 7. QUESTION: Are there any cross-domain users (e.g. .mil user accessing a .edu hosted server)? RESPONSE No. 8. QUESTION: Will the service provider be responsible for performing security testing and evaluation of all changes to the system prior to implementation? RESPONSE No. 9. QUESTION: Has a System of Records Notice been published IAW AFI 33-332 and the Privacy Act of 1974? RESPONSE N/A 10. QUESTION: Is the system in full compliance with Privacy Act requirements? RESPONSE N/A 11. QUESTION: Is the reference to 2.2.a. listed above actually referring to section 2.3 and all its subparagraphs? RESPONSE Yes. 12. QUESTION: The paragraph refers to maintenance of applications. Does this include the system infrastructure, (i.e. servers, operating systems, system software, etc.) or is the infrastructure maintained by another entity? RESPONSE Maintenance of all software application modules, in paragraph 2.3 will be required. By July 2007, the modules in paragraphs 2.3.1, 2.3.2 and 2.3.3 are scheduled to be migrated into a USAFA-unique ?system? called CAMIS and will no longer require maintenance under this contract. The infrastructure is maintained by the government. 13. QUESTION: What documentation of system architecture, hardware configuration, software and database design and configuration, include configuration baselines, on-going modifications, business processes, system operation al requirements, etc. will be provided upon contract award? RESPONSE The government will provide all documentation (e.g. code and data). 14. QUESTION: Will the service provider be responsible for providing any documentation of the system as it exists at the time of contract award that was not required of the incumbent vendor? RESPONSE No. 15. QUESTION: Will the service provider be required to provide any system design, architectural documentation, or other products in support of the Enterprise Information Technology Data Repository (EITDR?) RESPONSE No. 16. QUESTION: Will the service provider be required to provide any system design or architectural documentation in support of the Department of Defense Architectural Framework (DoDAF) initiative? RESPONSE No. 17. QUESTION: What materials will be required? RESPONSE Office supplies as a minimum. 18. QUESTION: Will the service provider be responsible for hardware support and maintenance? RESPONSE No. 19. QUESTION: Are there existing government funded maintenance agreements that will be continued? RESPONSE No. 20. QUESTION: Will the government provide all necessary software licenses for all tools used in development and maintenance activities? RESPONSE No software licenses are required to maintain the software modules. However, ?modifications? may be required in order to migrate to CAMIS (ref paragraph 2.3). 21. QUESTION: What development and test environments are available? What is the configuration? RESPONSE N/A. 22. QUESTION: Will licenses for the development tools be provided by the Government? RESPONSE See above response. 23. QUESTION: Will all documentation, software, code, files, schematics/drawings, database architecture design, etc. of the existing system be provided at the start of contract period of performance? RESPONSE Yes. 24. QUESTION: Will hardware user and operations manuals be provided at the start of contract period of performance? RESPONSE N/A. 25. QUESTION: Will user manuals for the applications and system software including development tools be provided? RESPONSE N/A. 26. QUESTION: What is the scope and estimated workload of the software maintenance? RESPONSE Scope is anywhere from 10 mins to 2 days for any task and workload average is 126 hrs per month to include meetings. 27.QUESTION: What metrics other than the SDS are used to evaluate quality and quantity of software maintenance? RESPONSE None. 28. QUESTION: Will office space, furniture, telephone equipment, telephone service, computer workstations, network access, and/or be email accounts provided? RESPONSE No. 29. QUESTION: What is the definition of email support? Is it limited to opening a trouble ticket, or must it include knowledgeable application support and system troubleshooting? RESPONSE The service provider will give the government an email address. 30. QUESTION: Often, getting information from the person reporting the problem and troubleshooting the problem can take more than two-hours. Will the time for a plan of resolution be extended? RESPONSE Yes. 31 QUESTION: Must the plan for resolution be in writing? RESPONSE No. 32. QUESTION: Is approval of the plan of resolution required? RESPONSE No. 33. QUESTION: What is the government?s response time requirement; especially if additional information is needed to troubleshoot or select a course of action? RESPONSE Ref paragraph 2.2 for response time. Additional time required for resolution will be assessed on a case by case basis. 34. QUESTION: Concerning the 24-hour notice of technician availability, approximately how often has this been required in the past (or estimate of future occurrences)? RESPONSE Anticipate 1 call after normal business hours. 35. QUESTION: What is the rate of occurrence of software problems in the past and expected rate in the future? (i.e. What is the maturity level of the software modules?) RESPONSE 2-3 times a month 36. QUESTION: What is the expected rate of new requirements and software changes for the modules? (i.e. baseline changes and development workload.) RESPONSE No new baseline changes/development for software application modules in paragraphs 2.3.1, 2.3.2 and 2.3.3 will be required since they are scheduled to be migrated into CAMIS by July 2007. The remaining modules will only require maintenance support no baseline changes/development. 37. QUESTION: How many personnel or duty locations will be required for support for in-processing? RESPONSE That is up to the service provider. 38. QUESTION: What is the definition of staff days? 6 people for 1 day, 1 person for 6 days, or any necessary support for 6 calendar days? RESPONSE Six consecutive days beginning the last Thursday in June. 39. QUESTION: Is the support required for 24 hours each day, or just extended hours such as 0600-1900? RESPONSE Early morning through late evening?could be 10-12 hr day. 40. QUESTION: How are tasks assigned? RESPONSE Each user will contact the service provider as required. 41. QUESTION: Why are hours by task required for a FFP PBSC? RESPONSE For historical purposes. 42. QUESTION: Will this information be used to evaluate the service provider?s performance outside the SDS metrics and evaluation process? RESPONSE Yes. 43. QUESTION: What specific deliverables are required? RESPONSE Refer to PWS. 44. QUESTION: Deliverables are not called out in the PWS other than the Monthly Progress Report and software. Any software or documentation produced is the property of the government, but what documentation, other than the Monthly Reports, is required to be produced? RESPONSE Refer to PWS. 45. QUESTION: How many labor hours will be required to support CAMIS modernization activities? Will there be a minimum or maximum number of hours expected? RESPONSE Average 3-4 hrs a month. 46. QUESTION: In the event of conflicting requirements for resources, does system maintenance and support take precedence over CAMIS Modernization? RESPONSE Yes. 47. QUESTION: If the CAMIS modernization program is late delivering the CAMIS modules, will the service provider be responsible for continuing system support? RESPONSE Yes. 48.QUESTION: Will any interfaces, system configurations, user access and authentication methods, etc. be affected by the .edu/.mil network split? RESPONSE No. 49. QUESTION: Is there any existing interface design documentation and/or interface support agreements documentation for the interface with the Accounting Liaison Office? RESPONSE No. 50. QUESTION: What is the import mechanism/interface for importing garment sizes? RESPONSE Remote terminal. 51. QUESTION: Is this accomplished by end users or the service provider? RESPONSE End user. 52. QUESTION: Is there any existing interface design documentation and/or interface support agreements documentation for the garment measurements interface? RESPONSE No. 53. QUESTION: Would modernization and inclusion of this application into CAMIS be allowed? RESPONSE It?s being considered. 54. QUESTION: Is there any intent for the service provider to modernized this application, or just maintain operations during the contract period of performance? RESPONSE Just maintain during the period of performance. 55. QUESTION: Will the service provider be expected to provide immediate support during these critical times, or will the support requirements be as stated in paragraph 2.2 for this application as well? RESPONSE Same support as identified in paragraph 2.2. 56. QUESTION: What is the mechanism to load and maintain cadet email addresses for this application? RESPONSE Network Admin creates an import CSV file created during In-processng. 57. QUESTION: Is there an interface to active directory? RESPONSE No. 58. QUESTION: Is there any existing interface design documentation and/or interface support agreements documentation for this interface? RESPONSE No. 59. QUESTION: We presume the complaint must be valid. What is the process for validating the complaint and attempting resolution before negative action is taken? RESPONSE Government must validate complaint. 60. QUESTION: Does the service provider get any opportunity to refute the complaint, offer exculpatory evidence, or explain unavoidable circumstances? RESPONSE Yes. 61. QUESTION: In the event of remote access failure, who will determine response time commitments? RESPONSE Government. 62. QUESTION: Will there be a Service Level Agreement or other document to specify what will be provided by 10 CS help desk and 10 CS network support? In the past, the support provided has been highly variable and difficult to obtain. Service level agreements were refused. RESPONSE No. 63. QUESTION: What is the number of man-hours currently expended by the incumbent, by year, supporting the project? RESPONSE Average 126 hrs per month 64. QUESTION: To what extent have the Cadet Modules been migrated to CAMIS? RESPONSE Refer to paragraph 2.3 Application Modules for those modules that will be pulled into CAMIS. These are currently in Requirements/Analysis phase. 65. QUESTION: To what extent are the current applications documented? RESPONSE Minimal user documentation. 66. QUESTION: Does the government currently have complete copies of the current source code? RESPONSE No. 67. QUESTION: Does the government currently have valid licenses of the development and production software tools and applications? RESPONSE N/A. 68. QUESTION: The RFP description indicates that remote access to application servers will be provided ? is there a desk and computer provided for the current contractor at USAFA? Specifically ? what government furnished equipment, desk(s), phone, computer(s), etc. will be provided under this contract/purchase order? RESPONSE None. 69. QUESTION: What is the expected number of hours of technical support needed--per month, and for the period of performance? RESPONSE Average 126 hrs per month 70. QUESTION: (Alternatively, what is the total number of users for the applications listed in the performance work statement. RESPONSE N/A.
- Place of Performance
- Address: UNITED STATES AIR FORCE ACADEMY (USAFA), COLORADO,
- Zip Code: 80840
- Country: UNITED STATES
- Zip Code: 80840
- Record
- SN01220036-W 20070128/070126220810 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |