SOURCES SOUGHT
R -- Debt Management and Collection Services
- Notice Date
- 3/26/2007
- Notice Type
- Sources Sought
- NAICS
- 561440
— Collection Agencies
- Contracting Office
- Department of Health and Human Services, Program Support Center, Division of Acquisition Management, Parklawn Building Room 5-101 5600 Fishers Lane, Rockville, MD, 20857, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- 07S064030
- Response Due
- 4/27/2007
- Archive Date
- 5/12/2007
- Small Business Set-Aside
- Total Small Business
- Description
- This is a SOURCES SOUGHT NOTICE to determine the availability of potential small businesses (e.g., 8(a), veteran-owned small businesses, service disabled veteran owned small businesses, HUB Zone small businesses, small disadvantages businesses, and women-owned small businesses) with the capability to operate Debt Collection Services. The Division of Financial Operations, Debt Management Branch is seeking a firm that can perform the following requirements. Capability statements must address and demonstrate the following requirements. In addition, the capability statement must provide recent demonstrated ability and experience. The contractor shall perform the following duties, but not limited: -not make any disclosures of personal information about debtors. -records containing personal information about individual debtors shall be maintained in such a manner as to safeguard them from unauthorized access of disclosure. -implement effective physical security safeguards to ensure the protection of the ADP systems, including the computer facilities, equipment, data and personnel. The contractor shall ensure that the data in its system is used exclusively for collection activities related to the PSC (Program Support Center). ensure and certify that all Government data received remains confidential and secure. acquire a leased, encrypted line for transferring data to the PSC located in Rockville, Maryland. The contractor shall pay for the connection, line charges, routers, and software needed to accomplish the connection. provide the capability to electronically accept data regarding debtor account information. The contractor shall acknowledge receipt of each delivery within 3 working days of receipt. The contractor?s automated system must have the capability to update this information on a daily basis, i.e., addresses, adjustment, collections, etc. -provide the capability to transfer receipt/collection data electronically in a predetermined format at least weekly. -provide located services including the utilization of health profession licensing boards, internet locators, alumni associations, contacting residents near least known address, social security search references, contact family and directory assistance in order to locate individuals. The contractor shall verify that the debtor?s name, address and telephone numbers are current and when applicable obtain employer?s name, address and telephone numbers. -The contractor shall provide collection services for the purpose of obtaining payment in full or in situations where payment in full is not possible implement a repayment agreement in order to liquidate the debt. In regards to repayment agreements and determining a monthly repayment about, the contractor shall obtain from the debtor a current financial statement and a copy of the debtor?s a current financial statement a copy of the debtor?s most recent Federal tax return and current pay data (pay stubs). -provide billing statements, demand letters and repayment agreement. In regards to demand letters on debtors not paying, at least three demand letters should be issued over the initial 6 month period. All letters and billing statements must include the debtors type of debt, agency account number, interest rate and current amount owed broken down by principal, interest, and other costs. -provide auto dial and audio response services. Auto dial services relate to a collection process in which a computer automatically dials debtors on a regular basis if the call is answered the contractor?s debt collector responds accordingly. In regards to audio response, the contract shall have in place a telephone system which debtors may leave messages and/or obtain information electronically. -provide the capability to electronically maintain account information relating to requests/demands for payments and logs relating to telephone contacts. -deposit collections in a Treasury General Account within a Federal Research Bank or Commercial depository that has been designated by the Treasury under title 31 of the code of Federal Regulations, Part 202 within 24 hours of receipt. Remittances of $5,000 and over must be deposited the day of receipt. The contractor shall do a follow-up action on returned checks, i.e., contacting debtor to recover payment due. -provide the capability to accept credit card payments, electronic funds transfers and cash/check remittances. -The contractor shall provide various management reports, i.e., account status, accounts closed, collection history, account inventory, etc., with data fields and formats acceptable to the referring agency. The following are mandatory reports, reflecting data elements, the contractor shall provide on a monthly basis by debt program. A. Alpha Inventory Report ? Non Paying Name, SSN, Case Number, Referral Date, Current Balance. B. Alpha Inventory Report ? Paying Name, SSN. Case Number, Referral Date, Current Balance, Repayment amount and frequency. C. Close and Return Report Name, SSN, Case Number, Last known address, reason closed. D. Summary Total Report Number and amount of debt inventory, Current fiscal year Amount of Recoveries, Current fiscal year fees, Referrals for past fiscal years, Prior year recoveries, Prior year fees E. Administrative Wage Garnishment Activity Number of Intent Letters Issued and Amount, Number of Employer Letter Issued and Amount, Number of Garnishment Orders Issued, Number of accounts being Garnished Amounts offsets and Cumulative amounts offset -close and return accounts not being collected within 8 months of receipt unless an extension is granted by the agency. -close and return accounts in repayment after 42 months of receipt unless an extension is granted by the agency. Accounts are considered in repayment if debtor has made three consecutive payments. -agree to indemnify, defend and hold the Federal Government free and harmless from all liability, loss, damage, claim or other expense originating from and in connection with the contractors performance under the contract. -provide the knowledge and ability to query the referring agency?s debt management system for the purpose of obtaining, reviewing, and/or reconciling data. -establish a post office box for the receipt of incoming correspondence. Provide the capability to respond to incoming debtor correspondence within 7 calendar days. The North American Industrial Classification System (NAICS) code 561440. This is not an invitation for bid, request for proposal or other solicitation and in no way obligates the Government to award a contract. Interested parties having the capabilities necessary to perform the stated requirements may submit capability statement via e-mail to ntyson@psc.gov. All capability statements must include the following: 1) company name; 2) address; 3) point of contact; 4) phone/fax/e-mail; 5) business size and status; (e.g., small business, 8(a), veteran-owned small business, service disabled veteran owned small business, HUB Zone small business, small disadvantage business, and women owed small business) Responses are requested not later than 5:00p.m. April 27, 2007. Capability statements will not be accepted after the due date.
- Place of Performance
- Address: to be determined
- Zip Code: 99999
- Country: UNITED STATES
- Zip Code: 99999
- Record
- SN01259080-W 20070328/070326220207 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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