SPECIAL NOTICE
D -- SOFTWARE TECHNICAL SUPPORT
- Notice Date
- 6/14/2006
- Notice Type
- Special Notice
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- U.S. Government Accountability Office, Acquisition Management, Acquisition Management, 441 G Street, NW, Washington, DC, 20548
- ZIP Code
- 20548
- Point of Contact
- Deja Craddock, Contract Specialist, Phone 202-512-9078, Fax null,
- E-Mail Address
-
craddockd@gao.gov
- Description
- The United States Government Accountability Office (GAO) intends to issue an order under other than full and open competition to Hummingbird Ltd., 1 Sparks Avenue, Toronto, Ontario M2H 2W1, Canada, for the purchase of Hummingbird Platinum level Technical Support. The Period of Performance of the order will be comprised of the Base Year October 1, 2006 through September 30, 2007, and four subsequent option years. Platinum level support supplements GAO’s installed base of Hummingbird DM and RM client software, of which GAO owns and maintains 4,000 seats. Platinum Support includes services over and above standard maintenance, such as a dedicated Technical Account Manager, 24x7 technical support access, site visits, multiple program staff contacts, and guaranteed response times for technical support questions. Since GAO deploys Hummingbird DM/RM software on the enterprise level, having timely and dedicated technical support is warranted to ensure operational issues or support requirements are resolved in a timely manner transparent to the end-user. Further detail on Hummingbird’s Technical Support programs and Platinum Support may be found at www.hummingbird.com. Hummingbird, the manufacturer of Hummingbird DM and RM software, is the sole provider of this Platinum Support. There are no other companies known to provide similar services. The proposed contract action is for supplies or services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 6.302-1. Interested persons may identify their interest and capability to respond to the requirement or submit proposals. This notice of intent is not a request for competitive proposals. However, all proposals received within Forty-Five (45)days after date of publication of this synopsis will be considered by the Government. A determination by the Government not to compete with this proposed contract based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. See Note 22. END NOTE: THIS NOTICE MAY HAVE POSTED ON FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (14-JUN-2006). IT ACTUALLY APPEARED OR REAPPEARED ON THE FEDBIZOPPS SYSTEM ON 06-JUN-2007, BUT REAPPEARED IN THE FTP FEED FOR THIS POSTING DATE. PLEASE CONTACT fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link to FedBizOpps document.
(http://www.fbo.gov/spg/GAO/GAOAM/GAOAM1/OAM-2007-N-0004/listing.html)
- Record
- SN01312204-F 20070608/070607042222 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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