SOLICITATION NOTICE
R -- WOUNDED WARRIOR CALL CENTER
- Notice Date
- 6/15/2007
- Notice Type
- Solicitation Notice
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- Contracting Center of Excellence, Army Contracting Agency (ACA), ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245, Washington, DC 20310-5200
- ZIP Code
- 20310-5200
- Solicitation Number
- W91WAW-07-R-0069
- Response Due
- 7/9/2007
- Archive Date
- 9/7/2007
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- The Army Contracting Agency, Contracting Center of Excellence intends to issue a solicitation for the program entitled: Wounded Warrior Call Center. The contractor will perform Call Center Operations support in day to day operations for the Army Wo unded Soldiers and Family Hotline program under the Army G1 Human Resources Personnel Directorate (HRPD). The intent is to provide a toll free call line for Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their outpatient medical care. The Call Center is aimed at instilling confidence in our Army and the American people that the Army Medical Department delivers exceptiona l service and care. This acquisition is being offered for competition limited to Service Disabled Veteran Owned Small Business (SDVOSB) Concerns only. The North American Industrial Classification System (NAICS) Code for this procurement is 561110 with a small business size standard of $6,500,000. The resultant contract will be a Labor Hours contract with a 12-month base performance period (1 Sep 07 31 Aug 08) plus four 12-month option periods should the Government choose to exercise them. The s uccessful contractor will be selected using Low Price Technically Acceptable (LPTA) procedures. A formal Request for Proposal (RFP) will be issued o/a 9 July 2007. All prospective offerors must have a Commercial and Government Entity Code (CAGE Code) an d be actively registered in the Central Contractor Registration (CCR) at www.ccr.gov. The solicitation and any documents related to this procurement will be available on the Internet only at: http://www.fedbizopps.gov and https://acquisition.army.mil/asf i. No hard copies will be available. No solicitation mailing list will be compiled or published. Once the solicitation is posted, it is incumbent upon the interested parties to review the website frequently for any updates/amendments. The point s of contact for this requirement are Arlene Dee Carlson (arlene.carlson@hqda.army.mil) or David S. Vroom, (david.vroom@hqda.army.mil). Please submit all questions in writing via email. Questions will not be addressed by telephone.
- Place of Performance
- Address: Contracting Center of Excellence, Army Contracting Agency (ACA) ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245 Washington DC
- Zip Code: 20310-5200
- Country: US
- Zip Code: 20310-5200
- Record
- SN01320238-W 20070617/070615223721 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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