SOLICITATION NOTICE
R -- R - Support Service- ITA, Philadelphia, PA
- Notice Date
- 6/25/2007
- Notice Type
- Solicitation Notice
- NAICS
- 541990
— All Other Professional, Scientific, and Technical Services
- Contracting Office
- Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), Central Region Acquisition Division, 601 East 12th Street, Room 1756, Kansas City, MO, 64106, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- WC1350-07-RQ-0407SLW
- Response Due
- 6/6/2007
- Archive Date
- 7/6/2007
- Small Business Set-Aside
- Total Small Business
- Description
- The U.S. Export Assistance Center (USEAC) in Philadelphia, Pennsylvania has a requirement for support services. It is necessary for the office to have a Rural Export Initiative (REI) funded Service Contractor (SC) for support and assistance for rural clients by the Director and staff. This would entail both administrative and programmatic management assistance in the areas of strategic planning, client services, appointment scheduling, trade events, trade partnership development support of office partnership development, support of office operations and staff duties. Services to begin on or about July 16, 2007 thru March 31, 2008. The Contractor duties may include, but not be limited to the following: Minimum Requirements: A. Performance Measurement -Ensures quality of data and narratives submitted for export actions -Prepares analysis of operating unit performance measures -Data entry, consolidation and formatting of regional performance measures -Develops spreadsheet analyses of performance measure data for multiple year periods -Identification of success stories, highlights, news articles for outreach programs B. Marketing and Outreach -Creates export marketing techniques and materials for the U.S. Export Assistance Center -Designs sample publications for outreach efforts including TMS website needs -Develops charts and graphs that demonstrate client services -Researches export data from other federal, state and local agencies -Incorporates feedback from local offices with regards to marketing needs, including monitoring client feedback C. Special Projects -Implements new software programs and generates guidance for the creation and development office projects -Creates benchmarks analysis for the improvement of operations, customer service, and export programs -Support the Reverse Services Initiative as appropriate and in concert with staff and director -Support Annual Pennsylvania (PA)-5 Congressional Trade Development Seminar in August -Support all Pennsylvania-wide REI initiatives D. Office Operations -Serves as liaison for primary contact for incoming phone calls in concert with existing staff and interns -Provides administrative assistance to local office director, including office trade specialists -Makes appropriates referrals of incoming calls to director, local offices and trade specialists E. Public Relations/Customer Satisfaction -Provides support to trade specialists and clients that have general questions -Ensures client satisfaction and follow up phone calls have been made on a timely basis -Helps to promote local awareness of products and programs within the export trade community -Helps to maintain support to trade specialists for customer care -Support the intern program, website development, reverse services, etc. This is a small business set-aside. The NAICS code for this action is 541990. Request for Quotation documents will be available on or about June 25, 2007. Firms interested in receiving a copy of the solicitation can send an email to the Contracting Officer at sharon.walker@noaa.gov, referencing this announcement number or upload the documents from this website. This service is being procured under the guidelines of FAR Part 12, Commercial Items. The Central Region Acquisition Division (CRAD) requires that all contractors doing business with the Acquisition Office must be registered with the Central Contractor Registry. No award can be made unless the vendor is registered in CCR. For additional information and to register in CCR please access the following website: http://www.ccr.gov/. In order to register with the CCR and to be eligible to receive an award from this acquisition office, all offerors must have a Dun & Bradstreet Number. A Dun & Bradstreet number may be acquired free of charge by contacting Dun & Bradstreet on-line at https://www.dnb.com/product/eupdate/requestOptions.html or by phone at (800) 333-0505. Responses can also be faxed to 816-274-6983. Attn: Sharon Walker.
- Record
- SN01326838-W 20070627/070625220310 (fbodaily.com)
- Source
-
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