MODIFICATION
R -- Airman & Family Readiness Center Receptionist
- Notice Date
- 8/3/2007
- Notice Type
- Modification
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- Department of the Air Force, Air Mobility Command, 375th Contracting Squadron, 201 East Winters Street Building 50, Scott AFB, IL, 62225-5015, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- F3S3187177A001
- Response Due
- 8/10/2007
- Archive Date
- 8/25/2007
- Point of Contact
- Deborah Tupman, Contract Specialist, Phone 618-256-9279, Fax 618-256-5237,
- E-Mail Address
-
deborah.tupman@scott.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- REQUEST FOR QUOTATION (RFQ) A&FRC RECEPTIONIST IAW PERFORMANCE WORK STATEMENT* .: Wage Determination 2005-2177 Revision No.: 3 applies to this contract 375th CONTRACTING SQUADRON 201 E. WINTERS ST. BLDG 50 SCOTT AIR FORCE BASE, IL 62225-5015 Debbie Tupman Phone: (618) 256-9279 Fax- (618) 256-5237 Email: deborah.tupman@scott.af.mil Provide the following contractor information on your RFQ: 1. DUNS number 2. Tax ID Number 3. CAGE Code 4. Contractor??s Name 5. Payment Terms (Net 30) or Discount 6. Delivery 7. Business Size (i.e. small business, women-owned, etc.) 8. Point Of Contract & Phone number 9. FAX number 10. Email address 11. GSA schedule (if applicable) 12. FOB (destination or origin) CLINS LINE SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXTENDED AMOUNT ITEM 0001 Receptionist 12 Months $_________ $___________ (Base Period, 1 Oct 07 ?V 30 Sep 08) 0002 Receptionist 12 Months $_________ $___________ (Option Year 1, 1 Oct 08 ?V 30 Sep 09) 0003 Receptionist 12 Months $_________ $___________ (Option Year 2, 1 Oct 09 ?V 30 Sep 10) Resumes identifying previous customer service experience must be submitted with quote. *Performance Work Statement FOR AIRMAN AND FAMILY READINESS CENTER RECEPTIONIST The Airman and Family Readiness Center (A&FRC) assists base leadership in identifying family concerns, resolving problems, helping families navigate the military system and promoting family readiness. A&FRC activities and services include the functional areas of relocation, transition, family member employment, financial management, family life education, family readiness and family services. The Contractor must be able to fulfill the requirements of the A&FRC to provide Information about the A&FRC to A&FRC customers. Duties require calm and confident demeanor while handling multiple phone-calls and walk-in inquiries. The Contractor will seek any information required to perform duties in the most efficient manner. The A&FRC will provide the necessary office space and office equipment to accomplish contract requirements to include paper, computer and software, and office supplies. The Contractor will receive all A&FRC customers and all incoming telephone calls to determine nature and purpose of visit, and direct or escort them to specific destinations. The contractor will set up and maintain workshop registrations and enroll customers in A&FRC educational workshops and seminars. The Contractor will develop, maintain, and update, as needed, a database and printed materials on available resources available through the A&FRC, the base, and the local community. The contractor will be the Records Clerk for the A&FRC and will sort and route incoming mail. The A&FRC will provide Records Custodian Training. The Contractor will maintain confidentiality of all individual and family data concerning sensitive, personal or private information made available to the Contractor during the execution of his or her duties. Contractor may not remove customer information from the A&FRC. All work will be accomplished in a professional, timely and caring manner. Contractor will ensure that the workstation is maintained in a clean and orderly manner. Contractor will be attired in appropriate business clothing while working in the A&FRC. Hair styles/coloring will be conservative and in good taste. Contractor will be required to take periodic mission essential Computer Based Training as required. The Contractor will work Monday ?V Friday, 0730-1630, except on days the A&FRC is closed for holidays, family days or inclement weather. Contractor may take a one-hour lunch break between 1100 and 1300. Lunch times will be coordinated with Discovery Center clerk or staff personnel on admin duty for the day. The contractor will take one 15-minute break in the morning and one 15-minute break in the afternoon. Performance period is 1 Oct 07 to 30 Sep 08. The Contractor must have the following: -A basic understanding of military protocol and Air Force terminology -The ability to work with a diverse population -Above average oral communication skills -Proficient with Microsoft Office computer software applications -- Includes but not limited to Microsoft Excel, Word, PowerPoint, and Outlook -Ability to develop, maintain, and update data automated scheduling and entry of all sign ups for seminars, workshops, appointments. The contractor is responsible to arrange for a replacement and notify the A&FRC superintendent of unplanned absences. The contractor is also responsible to arrange for a replacement and to notify the A&FRC superintendent at least five workdays prior to any planned absences. The contractor will notify the A&FRC Superintendent immediately if an emergency or illness will cause an absence. Contract Period of Performance (POP) is: Base Year: 1 Oct 2007 ?V 30 Sep 2008 Option Year 1: 1 Oct 2008 ?V 30 Sep 2009 Option Year 2: 1 Oct 2009 ?V 30 Sep 2010 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) 52.252-2, Clauses Incorporated by Reference 52.252-5, Authorized Deviations in Provisions DFARS 252.201-7000, Contracting Officer??s Representative 252.204-7000, Disclosure of Information 252.204-7003, Control of Government Personnel Work Product 252.211-7003, Item Identification and Valuation 252.212-7001 Contract Terms and Conditions Required to Implement AFARS 5352.201-9101 Ombudsman. AFARS 5352.223-9001, Health and Safety on Government Installations 5352.242-9000, Contractor access to Air Force Installations (vi) Quotes are due to: 375 CONS/LGCB Attn: Debbie Tupman 201 E Winters St Bldg 50 Scott AFB IL 62225-5015 FAX: 618-256-5237 E-Mail: deborah.tupman@scott.af.mil QUOTES ARE DUE NO LATER THAN 4:00 P.M. CST ON 10 Aug 2007. Quotes may be faxed or e-mailed to the number or address listed in (vi) of this RFQ. PERIOD FOR ACCEPTANCE OF QUOTES: The offeror agrees to hold the prices in its quote firm for 125 calendar days from the date specified for receipt of quotes. The point of contact for this acquisition is Debbie Tupman. Her phone number is 618-256-9279; fax is 618-256-5237; e-mail address is deborah.tupman@scott.af.mil. PERFORMANCE QUESTIONNAIRE When Filled In This Document Is Source Selection Sensitive Information IAW FAR 3.104 THIS SECTION IS FOR SOLICITATION PURPOSES ONLY. THIS SECTION WILL BE PHYSICALLY REMOVED FROM ANY RESULTANT AWARD, BUT WILL BE DEEMED INCORPORATED BY REFERENCE. A. GENERAL INFORMATION: Offerors shall forward this Attachment for completion to each contract/reference the offeror wants the government to consider. Offerors shall ensure each respondent submits a completed survey directly to the Contracting Officer by the closing date of the RFQ, which is 15 Aug 2007 at 4:00PM. Contractor??s Name: Project Title or Brief Description of Work: Contract Number Provided by Offeror: Dollar Amount *Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well. B. AGENCY INFORMATION: Work to be performed: Receptionist Services for Airman & Family Readiness Center, Scott AFB, IL Offeror submitted as: ??Prime Contractor ??Sub-Contractor ??Key Personnel ??Teaming/Joint Venture ??Architect/Engineer C. RESPONDENT INFORMATION (Person who is completing information): Name of Respondent: _____________________ Title: _______________________________ Address: ______________________________ Telephone Number: ____________________ ______________________________ Fax Number: _________________________ ______________________________ Email Address: _______________________ Contractor performed as: ??Prime Contractor ??Sub-Contractor ??Key Personnel ??Teaming/Joint Venture ??Architect/Engineer D. FAX COMPLETED SURVEY FORM TO: 375 CONS/LGCB ATTN: Debbie Tupman 201 E. Winters St. Bldg 50 Scott AFB, IL 62225-5015 Phone: 618.256.9279 Facsimile: 618.256.5237 Email: deborah.tupman@scott.af.mil E. PERFORMANCE INFORMATION: Choose the number on the scale of 1 to 5 that most accurately describes the contractor??s performance or situation. If there was no performance in this project that can be rated use ??Not Applicable (N/A)??. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY RATINGS OF 1 OR 2. 1 2 N 3 4 5 No Confidence Little Confidence Unknown Confidence Satisfactory Confidence Significant Confidence High Confidence Performance did not meet most contractual requirements. There were serious problems and the contractor??s corrective actions were ineffective. Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective. The record is inconclusive or without comment or the contractor did not perform this effort. Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory. Performance met all contract requirements and exceeded some requirements. There were a few minor problems, which the contractor resolved in a timely, effective manner. Performance met all contract requirements and exceeded many requirements. Problems, if any, were negligible and were resolved in a timely, highly effective manner. Home Office/On-Site/Government Interaction 1 Identified risks/problems as they occurred and offered constructive and/or viable solution/alternatives. 1 2 N 3 4 5 2 Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period. 1 2 N 3 4 5 3 Contractor delegated authority to project managers and supervisors commensurate with contract requirements. 1 2 N 3 4 5 4 Main office participated in solving significant local problems. 1 2 N 3 4 5 5 Contractor displayed a cooperative attitude with company/government personnel before and after award. 1 2 N 3 4 5 6 Contractor??s on-site supervisor displayed initiative to resolve problems on-site. 1 2 N 3 4 5 Product Quality 7 Contractor provided clean laundry and dry cleaning items in accordance with contract requirements. 1 2 N 3 4 5 8 Contractor provided and followed effective quality control plan and/or inspection procedures to meet contract requirements. 1 2 N 3 4 5 9 Contractor??s emphasis on delivering a quality product was apparent in day-to-day operations. 1 2 N 3 4 5 10 Contractor maintained a quality workforce and subcontractors through project completion. 1 2 N 3 4 5 Schedule 11 How punctual was the contractor in meeting pick-up and delivery schedules 1 2 N 3 4 5 12 Contractor corrected deficiencies in a timely manner and pursuant to their quality control procedures. 1 2 N 3 4 5 Other 13 Were there any claims by subcontractors/suppliers for non- payment. If yes, please explain outcome in ??Remarks??. YES NO 14 Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in "Remarks." YES NO 15 Would you award another contract to this contractor? If not, explain in "Remarks." YES NO Overall assessment 16 On a scale of 1 ?V 5, how would you rate the contractor? 1 2 N 3 4 5 Remarks: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
- Place of Performance
- Address: Scott AFB IL
- Zip Code: 62225-5015
- Country: UNITED STATES
- Zip Code: 62225-5015
- Record
- SN01361708-W 20070805/070803222054 (fbodaily.com)
- Source
-
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