SOURCES SOUGHT
J -- Emerald Warranty Service for Itronix Ruggedized Laptop Computers
- Notice Date
- 8/13/2007
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Air Force, Air Mobility Command, AMC Contracting Flight (HQ AMC/A7KQ), 507 Symington Drive Room W202, Scott AFB, IL, 62225-5022, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- Reference-Number-F3SF377198A200
- Response Due
- 9/20/2007
- Archive Date
- 9/30/2008
- Description
- This sources sought Request for Information (RFI) is issued for informational and planning purposes. The Air Force is conducting market research and desires input from industry to assist in requirements planning. The information requested by this synopsis will be used within the Air Force to facilitate the decision making process and will not be disclosed outside of the agency. Please note: The Air Force will not be responsible for any cost incurred by interested parties in responding to this RFI. The Air Mobility Command (AMC) is interested in identification of capable sources to provide General Dynamics, Itronix, Emerald Service Program extended warranties for Itronix Go Book III and Itronix GoBook XR-1 Ruggedized Laptop computers to include damage coverage and overnight shipping to and from the client. Emerald also provides battery coverage and guarantees a 48-hour turnaround time from the time of receipt to return shipment. Exact warranty requirements are as follows: Available for troubleshooting hardware problems and support for most all operational issues including Return Authorizations. Support available for 12 hours daily Monday through Friday. 24x7 access to create Return Material Authorization?s, check the status of Service Requests, or to search the knowledgebase. Service is included in warranty, but does require registration for user-id and password. A single point of contact acting as the client?s advocate, who will address all issues promptly, ensuring the customer receives maximum benefit from their system purchase. The point of contact will coordinate regular client reviews of asset information, help identify user trends, and provide recommendations to increase field productivity. Damage conditions are covered except for damage caused by abuse, misuse, neglect, mishandling, or misapplication as defined in the product warranty. Battery coverage is provided. All batteries are replaced at the time of repair if their capacity measures below 70%. Computers returned for repair will receive "Premium" service which will include 48-hour turnaround (excludes shipping time), the implementation of mandatory Engineering Change Orders (ECO's) and preventive maintenance. A computer returned for service where no problem is found is considered a Field Preventable Return (FPR) and will be covered up to 5% per annum. Includes overnight shipping to and from the client?s location. Brand Name or Equal. Notebook computers are located at various CONUS Air Force Bases. Information Requested: 1. Company Information: Name, Address, telephone number, FAX number, point of contact(s) name(s), phone number, e-mail address. 2. Capability of furnishing the items listed above. Capability information should include a brief description of the items. The capability package must be clear, concise, and complete. The Air Force is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this request. 3. Identification of business size and whether currently designated a Small Business as defined by the Federal Acquisition Regulation FAR Part 19.1 and the appropriate categories (small business (SB), small disadvantaged business (SDB), Historically Underutilized Business Zone (HUBZone), 8(a) certified small business, service disabled veteran-owned small business, veteran-owned small business, woman-owned small business). Small business size standards are published by the U.S. Small Business Administration (SBA) and may be found at www.sba.gove/size/sizetable2002.html. The applicable North American Industry Classification System (NAICS) Code is541519. Small Business size is $23,000,000. 4. Any other information deemed useful to the Air Force. Submission Information: Written response by e-mail is required. Response must be addressed to David Limbrick, Contracting Officer, via e-mail at David.Limbrick@scott.af.mil. Response must be received by this office at or before 3:00 p.m. Central Daylight Time (CDT) 20 August 2007. This request for information is not a commercial solicitation and the Government will not pay for any information submitted, or for any costs associated with providing the information, POINT OF CONTACT: HQ AMC/A7KQC, David Limbrick, Contracting Officer, Phone (618) 256-9984, Fax (618) 256-3091, Email David.Limbrick@scott.af.mil.
- Record
- SN01370828-W 20070815/070813221125 (fbodaily.com)
- Source
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