MODIFICATION
59 -- Transportation Worker Identification Credential Biometric Hand Held Reader System
- Notice Date
- 9/7/2007
- Notice Type
- Modification
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- Department of Homeland Security, United States Coast Guard (USCG), Commandant (G-ACS), U.S. Coast Guard Headquarters, 2100 Second St., SW, Washington, DC, 20593-0001, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- HSCG23-07-R-MMN648
- Response Due
- 9/17/2007
- Archive Date
- 10/2/2007
- Description
- AMENDMENT II -- PWS PART 2 OF 2 5.0 REQUIREMENTS. The implementation planned for TWIC will be achieved through a series of management tasks, technical tasks, and operational tasks. The management tasks include coordinating the communications regarding the deployment, training and operational use of the USCG TWIC biometric hand held reader systems with inter- and intra-agency partners, participating in TWIC technology and policy meetings, and advising USCG and TSA regarding management of future upgrades, supporting presentations, briefings, and other communications about the project made to or by USCG HQ elements, TSA, and reporting project results, lessons learned, and future considerations. Technical tasks include designing and implementing TWIC biometrics to serve the CG and TSA TWIC operations, integrating system components (including developing, testing and proving successful operation of associated software), validating equipment and biometric data, supporting systems logistics, troubleshooting, and repair, and conducting system testing and evaluation. Operational tasks include assisting with developing the Concept of Operations (CONOPS) and Standard Operating Procedures (SOP) to meet port security requirements, reviewing USCG and TSA policies relating to biometrics, designing operationally relevant metrics, conducting field work with the system as needed to enhance training, troubleshooting, and lessons learned captured during the work. 5.1 HAND HELD BIOMETRIC READER. Delivery of biometric hand held readers and associated software and middle wear which meet the minimum requirements set forth in the USCG TWIC Reader Requirements (? 6.4). (Pricing shall be per reader). Minimum order quantity is 2 (two) readers (User Manuals shall be provided with each TWIC Reader). Maximum order is 300 readers. (Note the handheld device and supporting technology to meet the attached operational requirements shall be defined as the TWIC Biometric Hand Held Reader System in line with USCG Standards outlined in ?6.4).TWIC hand held readers shall be deployed and operational at the initial port location. 5.1.1. CLIN 0001 ; TWIC Reader ; QTY 2 ( First Article): The Contractor shall manufacture and deliver two (2) units to the program office (COTR) to conduct first article testing with Coast Guard personnel and record findings. The Contractor shall submit findings to the COTR and proceed with the production of remaining units only after approval from the Contracting Officer. Delivery of first articles shall be sixty (60) days after award of contract (User Manuals shall be provided with each TWIC Reader). 5.1.2 CLIN 0002 (Option 1); TWIC Reader ; QTY 8: When approved by the KO, the Contractor shall manufacture and deliver eight (8) additional Biometric handheld units. Units shall be delivered thirty (30) days after acceptance in writing of first articles (User Manuals shall be provided with each TWIC Reader). 5.1.3 CLIN 0003 (Option 2); TWIC Reader; QTY 290 (Full Rate Production); The Contracting officer may authorize full rate production. Full rate production shall be based on the approved Biometric handheld units as a result of paragraph 5.1.2. Maximum quantity, but not guaranteed is 300 units (User Manuals shall be provided with each TWIC Reader). 5.2 PROJECT IMPLEMENTATION FOR TWIC BIOMETRIC IDENTIFICATION SYSTEM. Support will include testing the handheld biometric readers to ensure TWIC can be read, both in contact and contactless modes and validated, and the required or modified specifications can be met. 5.2.1 The Contractor shall develop system integration software, integrate system components, design system testing and test the system under laboratory and portside conditions, and develop/prepare/publish/revise the system?s Standard Operating Procedures (SOP) for effective use by the USCG personnel using the TWIC Hand Held BIS. 5.2.2 The Contractor shall design and implement a system that collects and analyzes performance data to aid in system troubleshooting as well as in quality control measures. The data may be collected through internal software logs, various situation reports prepared during operations, and by interviews with the USCG units operating the system. 5.2.3 The Contractor shall assist the USCG with development of a standard reporting format or log, the Contractor shall provide exportability of the data to such reports and logs. The Contractor shall design interfaces to the biometrics software so that pertinent data can be migrated into the appropriate reports to reduce redundant data entry in report generation. 5.2.4 Integration and Testing Support. The Contractor shall submit a functional test plan for the TWIC Hand Held BIS to the COTR for review and acceptance. The Government will provide the Contractor a written acceptance of the test plan. 5.2.4.1 The Contractor shall perform integration and system testing to ensure that all modules work properly based on user functional requirements. In addition to the Contractor testing, the Government will perform functional field testing to ensure that the system modules perform satisfactorily and meet their functional requirements. 5.2.4.2 The Contractor shall remedy and re-test any errors and/or problems encountered as well as errors and/or problems discovered during the testing phase. 5.2.4.3 Acceptance. The Government will provide to the Contractor written acceptance of the TWIC Hand Held Biometric System including acceptance of user functional requirements report, system design, all testing and re-testing of errors/problems corrected. 5.2.5 Field Development Metrics. The Contractor shall gather TWIC Hand Held BIS metrics from communications transmission logs, system logs, data quality checks, reviews, and reports, and from interviews with unit system users in the sector locations for the period after the system is successfully demonstrated and deployed in the test port. The Contractor shall research and reconcile data quantity and quality problems identified by the unit system users, CG-3PCP-2, TSA, or the unit personnel using the system. These metrics shall be submitted to the COTR for review. 5.2.6 The Contractor shall analyze these metrics in order to draw conclusions and develop reporting about system performance and operations. 5.3 FIELD DEVELOPMENT IMPLEMENTATION TASK AREA. The Contractor shall develop the TWIC Hand Held BIS for operation in the designated TWIC hand held biometric reader test ports of Wilmington, DE by conducting system integration (using Government purchased equipment and software) and testing and evaluating the system. 5.3.1 User Needs and Wants. The Contractor shall conduct interviews of user needs and wants at various levels of USCG and TSA TWIC Program Managment (to be determined by CG-3PCP), USCG Sector leadership, and select field unit personnel. The Contractor shall document and provide a brief to CG-3PCP-2 and TSA listing the results of the user needs and wants. 5.3.2 Requirements and Specification. The Contractor shall confer with CG-3PCP-2 project leaders, TSA project leaders, and USCG sector and selected unit personnel to assist with the development of a CONOPS to reflect policies and operational experiences during the trial period. The Contractor shall brief out these (often evolving) security and privacy issues to the CG-3PCP-2 and TSA sponsors. The Contractor shall facilitate general and Integrated Product Team meetings with CG-3PCP and TSA to establish requirements that represent user needs/wants and organizational policies. The Contractor shall facilitate additional working group meetings with CG-3PCP-2 and TSA to rank requirements as well as list integrated requirements reflecting inter-agency trade-offs and compromises. The Contractor shall identify, verify, and list requirements that are traceable to specific user needs established in the User Needs and Wants Task Area (PWS 5.2.1). The Contractor shall use CG-3PCP-2 ?operational effectiveness? and ?fielded system hardiness? as the primary criteria to establish requirements rankings and compromises. The Contractor shall address these requirements and associated risks in a presentation before CG-3PCP-2. 5.4 TWIC HAND HELD BIS DEVELOPMENT AND COORDINATION. In support of the implementation of the TWIC Hand Held BIS, extensive inter- and intra-agency coordination will to be useful. The Contractor shall coordinate with the following entities and for the following purposes with meeting reports when the coordination requires a meeting: 5.4.1 CG-3PCP Office (requirements review, CONOPS development, hot list integration), Select USCG field units for all matters pertaining to the operational deployment of the system, Policy Coordination (coordinate with CG-3PCP-2 and with TSA) for CONOPS modification, User Evaluation (e.g., designated port units and commercial Transportation Workers) of the biometric equipment and system, Mission Effectiveness (create and maintain a means/method to measure, track, quantify, and analyze the effectiveness of the various operational biometrics systems in enhancing TWIC operations), Quality Assurance Study (create and maintain a means/method to measure, track, quantify, analyze, improve, and follow up the quality of performance of the biometrics system and its operators). 5.4.2 In executing such coordination, the Contractor shall: plan/coordinate/conduct meetings, prepare and disseminate project updates, consult with the Project Lead/COTR on project integration and scheduling, prepare meeting/trip report notes, represent the technical aspects of the project in meetings with CG-3PCP-2 and TSA, provide technical guidance in meetings with CG-3PCP-2 and TSA system developers, and communicate biometrics system design post-deployment activities in the designated ports. 5.5 POST-DEVELOPMENT EFFORTS. 5.5.1 Helpdesk Support. (CLIN 3) The Contractor shall provide ?Helpdesk Support? for remote system troubleshooting of the TWIC BIS. The Contractor shall travel, when necessary and with COTR approval, to Sector locations to provide ?hands on? system troubleshooting support. 5.5.1.1 The Contractor shall ensure the TWIC Hand Held Biometric system is operational twenty-four (24) hours, seven (7) days per week, 365 days per year. 5.5.1.2 The Contractor shall respond to a TWIC Hand Held device outage within fifteen (15) minutes of notification. 5.5.1.3 The Contractor shall provide technical support to USCG users resolving TWIC Hand Held devise related problems via toll free telephone support line available twenty-four (24) hours, seven (7) days per week, 365 days per year. 5.5.1.4 The Contractor shall research and reconcile system operations problems identified by the TWIC operational units. 5.5.1.5 The Contractor shall maintain a log of all problems reported and provide a log report to the COTR monthly. 5.5.2 System Maintenance. (CLIN 4) The Contractor shall incorporate suggestions from operational use of the TWIC Hand Held BIS that improve operational efficiencies into software upgrades. The Contractor shall diagnose and ameliorate software errors (bugs) through upgrades to the software during the contract period to meet end goal of operational success in CY 1. The Contractor shall test and install these software updates as part of the initial contract on the TWIC BIS in the port locations using it. 5.5.2.1 The Contractor shall communicate system support discussions and actions to the COTR and maintain a log of all troubleshooting, maintenance, and associated logistics support as part of the lessons learned and best practices. 5.5.2.2 The Contractor shall determine maintenance situations in which the system components will need to be returned to the Contractor for repair and inform CG-3PCP of such needs. 5.5.2.3 The Contractor shall provide software patches as needed to solve problems discovered during the biometric system evaluation period to improve system performance and usability. 5.5.2.4 The Contractor shall provide fully tested and working software updates to the TWIC Hand Held Biometric System when software changes occur. 5.5.2.5 Acceptance. The Government will provide to the Contractor written acceptance of software changes to the TWIC Hand Held Biometric System . 5.6 Training. (CLIN 5) The Contractor shall develop and execute training for the TWIC Hand Held BIS. The Contractor shall produce all system training materials and perform overall training coordination for program training. The overall period of training shall extend up to deployment of the system. 5.6.1 Training shall accomplish the following: Verify presented TWIC for authenticity through electronic verification. Validate presented TWIC against the ?hot list?, Conduct biometric verification in the maritime environment; including: fundamentals of biometrics, biometric validation, false acceptance rates, false reject rates, failure to enroll, etc.; Display the digital photograph contained in the TWIC; use a PIN to conduct biometric validation; use the contactless interface to conduct biometric verification and TWIC validation; demonstrate care and maintenance of readers, batteries and chargers in accordance with manufacturers recommendations to ensure prolonged life and usefulness throughout expected lifecycle of said equipment; update reader with most recent versions of ?hotlist? via portable media device; delete outdated versions of TSA managed hotlist; utilize record keeping function capabilities; activate warranty, service and/or repair agreements; utilize contractor help desk and interact with contractor representatives to successfully return units to full operation when hardware or technical modifications are encountered; and utilize security features of the hardware and software to ensure only authorized persons activate and use the device. 5.6.2 The Contractor shall provide experienced biometrics operators for training; develop training indicators of success, metrics of training acquisition, provision of varied training styles, and a phased transition to the users? independent operational performance under trainer supervision. 5.6.3 The Contractor shall provide documents and two (2) one day training sessions for up to twenty (20) USCG selected/approved personnel. 5.6.4 The Contractor shall utilize the end user guide as the curriculum to follow during each training session. The Government will use the guide during subsequent in-house training for new end users (PWS ? 5.6) 5.7 TWIC BIOMETRIC IDENTIFICATION SYSTEM LESSIONS LEARNED BRIEF. The Contractor shall provide a brief on the TWIC BIS developed and employed for TWIC operations at the designated ports. This brief will report on biometric technologies used and their capability to meet the technical, operational reliability, and needs of the USCG to conduct TWIC biometric identifications. The brief will provide decision makers the information necessary to determine effective implementation of TWIC biometric identification using current and emerging technologies and mission specific CONOPS developed through collaborations between the USCG and TSA. The brief will address the issues relevant to: 5.7.1 The logistical, doctrinal and operational/maintenance issues associated with implementing the TWIC Hand Held BIS. 5.7.2 Performance of CONOPS for TWIC verification, validation of Biometric Identification. 5.7.3 Assessment of taking biometrics: initial design of biometrics equipment for use in TWIC operations, including training issues, and quality assurance of maritime worker biometrics. 5.7.4 Assessment of database performance as executed under USCG policy. 5.7.5 The process of inter-agency collaboration to successfully field a hand held biometrics reader system. NOTE: PWS 6.0 References begins on the next page. 6.0 REFERENCES. 6.1 NATIONAL MARITIME SECURITY ADVISORY Committee Recommendations on Developing a Contactless Biometric Specification for the Transportation Worker Identification Credential February 28, 2007 6.2 Federal Register Notice concerning the TWIC biometric reader specification and contact-less smart card application, Federal Register / Vol. 72, No. 51 / Friday, March 16, 2007 6.3 DEPARTMENT OF HOMELAND SECURITY, Transportation Security Administration, United States Coast Guard 33 CFR Parts 101, 103, 104, 105, 106, 125,46 CFR Parts 10, 12, 15, 49 CFR Parts 1515, 1540, 1570, 1572, [Docket Nos. TSA-2006-24191; Coast Guard-2006-24196; TSA Amendment Nos. 1515-(New), 1540-8, 1570-2, 1572-7], RIN 1652-AA41,,Transportation Worker Identification Credential (TWIC) Implementation in the Maritime Sector; Hazardous Materials Endorsement for a Commercial Driver?s License, TWIC Implementation in the Maritime Sector Final Rule 6.4 US Coast Guard TWIC Reader Requirements 6.5 Homeland Security Presidential Directive, HSPD?12, August 27, 2004 6.6 Public Law No. 107?295, Maritime Transportation Security Act of 2002 6.7 Public Law No: 109-347, SAFE Port Act, 2006 6.8 FIPS 201-1 Personal Identity Verification (PIV) of Federal Employees and Contractors, June 26, 2006 6.9 TSA Press Release January 29, 2007 http://www.tsa.gov/press/releases/2007/press_release_01292007.shtm 6.10 Federal Information Security Management Act (FISMA), Title III, E-Government Act of 2002 (Public Law 107-237) 6.11 FIPS PUB 199, Standards for Security Categorization of Federal Information and Information Systems 6.12 DHS Sensitive Systems Policy Directive 4300A, Information Technology Security Program, Version 3.1, July 29, 2005 6.13 DHS Management Directive 4300, DHS Sensitive Systems Handbook 6.14 COMDTINST M5500.13B, Information Assurance Manual 6.15 COMDINST M5260.3 Enclosure (10): Privacy Impact Assessment Checklist 6.16 Coast Guard?s C4 & IT Certification and Accreditation Practice Handbook, Version 1.0 6.17 NIST SP 800-18, Guide for Developing Security Plans for Information Technology Systems 6.18 NIST SP 800-26, Security Self-Assessment Guide for Information Technology Systems 6.19 NIST SP 800-37, Guidelines for the Security Certification and Accreditation of Federal Information Technology Systems for Unclassified Systems 6.20 NIST SP 800-30, Risk Management Guide for Information Technology Systems NOTE: PWS 7.0 Deliverables begins on the next page.
- Place of Performance
- Address: 1900 Half Street, SW, Washington DC
- Zip Code: 20053
- Country: UNITED STATES
- Zip Code: 20053
- Record
- SN01398521-W 20070909/070907220754 (fbodaily.com)
- Source
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