SOLICITATION NOTICE
C -- Software Maintenance and Phone Support
- Notice Date
- 9/7/2007
- Notice Type
- Solicitation Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Air Force, Air Force Materiel Command, Hill AFB OO-ALC, OO-ALC/PKXD 6038 Aspen Ave (Bldg 1289), Hill AFB, UT, 84056, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- FA822407Q3006
- Response Due
- 9/25/2007
- Point of Contact
- Valerie Laughter, Contract Negotiator, Phone 801-586-9173, Fax 801-777-6830, - Stacey Schultz, Contracting Officer, Phone 801-586-6636, Fax 801-777-4899,
- E-Mail Address
-
valerie.laughter@hill.af.mil, Stacey.Schultz@hill.af.mil
- Small Business Set-Aside
- Total Small Business
- Description
- **This is a combined synopsis/solicitation** Standard Support maintenance and extended service coverage includes updates to a product, but not new feature upgrades of a product. A standard annual support mainenance and extended service coverage agreement for a product provides the customer with: -Periodic maintenance updates and any enabling license keys required to install the maintenance update. -Issuance of one replacement license key per year. Additional replacement keys are discounted per user per incident, while software products are covered under support maintenance. -Repair and/or replacement of any defective hardware covered. -Periodic patch release.-Updates to the user manuals as they come available. -Customer support through central support and field support. -Access to 24-hour online support, providing access to known problem lists, frequently asked questions (FAQs), online publications, and knowledge-based services. - Notification service for changes in product functionality or company information. - Proactive Alerts: Automatic reporting of changes to TSR/SPR status.
- Place of Performance
- Address: 7278 4th Street, Bldg 100, Hill AFB, Utah
- Zip Code: 84056
- Country: UNITED STATES
- Zip Code: 84056
- Record
- SN01398812-W 20070909/070907221447 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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