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FBO DAILY ISSUE OF SEPTEMBER 09, 2007 FBO #2113
SOLICITATION NOTICE

C -- Software Maintenance and Phone Support

Notice Date
9/7/2007
 
Notice Type
Solicitation Notice
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
Department of the Air Force, Air Force Materiel Command, Hill AFB OO-ALC, OO-ALC/PKXD 6038 Aspen Ave (Bldg 1289), Hill AFB, UT, 84056, UNITED STATES
 
ZIP Code
00000
 
Solicitation Number
FA822407Q3006
 
Response Due
9/25/2007
 
Point of Contact
Valerie Laughter, Contract Negotiator, Phone 801-586-9173, Fax 801-777-6830, - Stacey Schultz, Contracting Officer, Phone 801-586-6636, Fax 801-777-4899,
 
E-Mail Address
valerie.laughter@hill.af.mil, Stacey.Schultz@hill.af.mil
 
Small Business Set-Aside
Total Small Business
 
Description
**This is a combined synopsis/solicitation** Standard Support maintenance and extended service coverage includes updates to a product, but not new feature upgrades of a product. A standard annual support mainenance and extended service coverage agreement for a product provides the customer with: -Periodic maintenance updates and any enabling license keys required to install the maintenance update. -Issuance of one replacement license key per year. Additional replacement keys are discounted per user per incident, while software products are covered under support maintenance. -Repair and/or replacement of any defective hardware covered. -Periodic patch release.-Updates to the user manuals as they come available. -Customer support through central support and field support. -Access to 24-hour online support, providing access to known problem lists, frequently asked questions (FAQs), online publications, and knowledge-based services. - Notification service for changes in product functionality or company information. - Proactive Alerts: Automatic reporting of changes to TSR/SPR status.
 
Place of Performance
Address: 7278 4th Street, Bldg 100, Hill AFB, Utah
Zip Code: 84056
Country: UNITED STATES
 
Record
SN01398812-W 20070909/070907221447 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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