SOLICITATION NOTICE
R -- Customer Linked Software
- Notice Date
- 9/11/2007
- Notice Type
- Solicitation Notice
- NAICS
- 423430
— Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
- Contracting Office
- Department of the Air Force, Air Education and Training Command, Sheppard AFB Contracting Office, 82d Contracting Squadron 136 K Avenue Ste 1, Sheppard AFB, TX, 76311-2746, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- Reference-Number-F3V0C17247A001
- Response Due
- 9/14/2007
- Archive Date
- 9/29/2007
- Small Business Set-Aside
- Total Small Business
- Description
- Software: Customer Linked Automated Service Center *Uses an Oracle database; Is a sign-in/out system for our customer lobby; Displays the # of customers waiting, showing what order they are in, time they signed in, & the average wait time for those ahead of them; Can be customized/tailored to our needs; Provides a separate screen designed for the customer service reps to sign into to accept customers based on the order they signed in, their reason for visit, their rank, etc; Has the ability to alert different technicians depending on the reason for visit, a defined rank, if wait times are getting too hgigh- the screen will be highlighted & has the option for a sound alert; Has an information system that can provide detailed customer history, identify trends & areas for improvement, & immediate demographics of the entire serviced population; Provides a live-feed to each technician's computer; Includes installation & training; includes at a minimum 1 yr of technical support and software maintenance. 1 Ea
- Place of Performance
- Address: 136 K AVE STE 1, SHEPPARD AFB TX
- Zip Code: 76311
- Country: UNITED STATES
- Zip Code: 76311
- Record
- SN01402342-W 20070913/070911220946 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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