MODIFICATION
D -- NETWORK LAN ADMINISTRATION
- Notice Date
- 9/12/2007
- Notice Type
- Modification
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Air Force, Air Education and Training Command, Randolph AFB - 12th Contracting Office, 395 B Street West Suite 2, Randolph AFB, TX, 78150-4525, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- F3P1B17155A001
- Response Due
- 9/15/2007
- Archive Date
- 9/30/2007
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- PERFORMANCE PLAN FOR 562nd & 563d FLYING TRAINING SQUADRONS NETWORK/SYSTEM ADMINISTRATION SUPPORT PERFORMANCE PLAN (PP) FOR 562nd & 563d FLYING TRAINING SQUADRONS NETWORK/SYSTEM ADMINISTRATION SUPPORT 1. OBJECTIVE. The constractor shall provide support for network/system administration of the CSO program servers and computer equipment in their current configuration and as they expand during the period of performance. The contractor shall be responsible for the administration of the Secured Internet Protocol Router Network (SIPRNet) server, two Windows 2003 servers in support of a Secured Intranet, stand alone computer assets that support the CSO training and Non Secure Internet Protocol Router Network (NIPRNet) and Storage Area Network (SAN) in accordance with Performance Work Statement. 2. GOALS OF THE MULTI-FUNCTIONAL TEAM (MFT) This is a customer-focused team instituted under the authority of Senior Leadership. The purpose of the multi-functional team is to create an environment that shapes and executes an acquisition. The emphasis is on teamwork, trust, common sense and agility. The goal is to obtain efficiencies, improved performance, and cost savings throughout the acquisition life cycle. 3. MULTI-FUNCTIONAL TEAM MEMBERS AND THEIR RESPONSIBILITIES. The MFT is composed of stakeholders in the acquisition. These stakeholders are responsible for the acquisition throughout the life of the requirement. For a list of the stakeholders for this acquisition, see the attached signature page. See AFI 63-124, 01 Aug 2005, , paragraphs 2.8.1 through 2.8.15 for the MFT duties and responsibilities. 4. PERFORMANCE ASSESSMENT. The following Service Summary outlines the defined performance objectives for this acquisition with the corresponding goal performance thresholds: 4.1 SERVICE SUMMARY Performance Objective PWS Paragraph Performance Threshold Method of Surveillance 1. Provide client computer hardware and software support. 6.1.2 Ensures desktop& server environments are 99% operational monthly. Project Status Report/QAP Checklist 2. Coordinate the creation and administration of network user accounts. 6.1.8 No more than three (3) valid customer complaints received by QAP monthly. Customer Feedback/ email/As Noted 3. Perform network/system administrator duties to include managing the system from the hardware and software operating system level. 6.1.9 Fully functional operating systems during duty hours Project Status Report/QAP Checklist 4. Manage/assign network user permission and access to fileserver directories/volumes to provide a functional and secure network environment. 6.1.14 No more than one (1) security incident/ violation per year System Status Report 5. Implement software patches and security fixes as required by Air Force Network Operations and Security Centers (AFNOSC) or program management office. Test and validate the proper operation and configuration prior to restoring any device to the network. 6.1.16 Network Control Center (NCC) guidance/email/ updates monthly. Project Status Report 4.2 CERTIFICATIONS OF SERVICES. At the end of each contract payment period as defined in the resulting award of this acquisition, the QAP shall certify the services were received in accordance with the contract payment terms and conditions. 4.3 Unacceptable services. The QAP shall determine the cause of contractor unacceptable services. 4.3.1 If any government action, or lack of action, caused or contributed to the unacceptable performance, the performance will not be counted against the contractor. The QAP will take steps to ensure the government does not interfere with the contractor?s performance in the future. 4.3.2 If contractor caused, the QAP shall document the occurrence in accordance with (IAW) contract terms and conditions, the government reserves the right to inspect any services that have have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. Disputes between the QAP and the contractor on the validity of a performance assessment shall be referred to the Contracting Officer. 5. PERFORMANCE MANAGEMENT. The following outlines the approach, methods and tools to be used by the MFT to manage this acquisition upon award. 5.1 QAP(s) shall evaluate and document contractor?s performance in accordance with the procedures outlined in this Performance Plan and maintains surveillance documentation. The results of surveillances shall be maintained as Past Performance information and utilized to prepare and support annual Contractor Performance Assessment Report System (CPARS) reporting, if required. Information will also be used to complete reporting requirements in accordance with Management and Oversight of the Acquisition of Services Process (MOASP), if required. As a reminder, all QAP documentation maintained over the life of the contract will be turned over to the Contracting Officer at the end of the performance to be made a part of the official contract file. 5.2 The contractor shall maintain and implement a Quality Control Plan to ensure the contract services conform to the requirements of the PWS. The QCP shall be submitted with the contractor?s proposal for evaluation and acceptance. 5.3 The MFT shall continue to meet afterward as necessary to ensure high levels of contractor performance, foster a synergistic partnership, and support mission requirements.
- Place of Performance
- Address: RANDOLPH AFB TX
- Zip Code: 78150
- Country: UNITED STATES
- Zip Code: 78150
- Record
- SN01404022-W 20070914/070913072707 (fbodaily.com)
- Source
-
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