MODIFICATION
R -- HELP DESK SUPPORT SERVICES: QUESTIONS & ANSWERS
- Notice Date
- 1/31/2008
- Notice Type
- Modification
- NAICS
- 541513
— Computer Facilities Management Services
- Contracting Office
- ACA, White Sands Missile Range, Directorate of Contracting, Bldg 143, 2nd Floor, Crozier Street, White Sands Missile Range, NM 88002-5201
- ZIP Code
- 88002-5201
- Solicitation Number
- W9124Q08R0002
- Response Due
- 2/4/2008
- Archive Date
- 4/4/2008
- Point of Contact
- Mindy Franklin, (575) 678-2141
- E-Mail Address
-
Email your questions to ACA, White Sands Missile Range
(mindy.franklin@us.army.mil)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- 1. Do the staff described in CURRENT HELPDESK OPERATIONS provide only Tier 1 services? Yes. The incumbent is performing Tier 1 services only. 2. Will all IT computer related equipment, software licenses for the ServiceIT application and telephone services be provided by the government? Yes, all will be supplied by the government. 3. Has there been any increase or decrease in the amount of service provided with respect to the past contract? Trouble tickets r eceived fluctuate. We have seen weeks where we processed/received as few as 58 calls and one week it was as high as 113. We also handle re-Ghosting (imaging) of workstations whenever a new employee arrives to the organization.
- Place of Performance
- Address: Defense Civilian Personnel Management Service 1400 Key Blvd., Suite B200 Arlington VA
- Zip Code: 22209-5114
- Country: US
- Zip Code: 22209-5114
- Record
- SN01497403-W 20080202/080131224659 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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