SOLICITATION NOTICE
D -- Technology For Business IVR Maintenance
- Notice Date
- 3/6/2008
- Notice Type
- Solicitation Notice
- NAICS
- 334210
— Telephone Apparatus Manufacturing
- Contracting Office
- Department of Veterans Affairs;Health Revenue Center;3401 SW 21st Street Bldg 9;Topeka, KS 66604
- ZIP Code
- 66604
- Solicitation Number
- VA-702-08-RQ-0006
- Response Due
- 3/19/2008
- Archive Date
- 4/18/2008
- Point of Contact
- Barry Fetzer, Contracting Officer DVA HRC 3401 SW 21st Street Bldg 9 Topeka, KS 66604 Barry.fetzer@va.gov
- E-Mail Address
-
Email your questions to Contracting Officer
(Barry.fetzer@va.gov)
- Small Business Set-Aside
- N/A
- Description
- The Department of Veterans Affairs, Health Revenue Center, Topeka, KS (VA HRC), located at 3401 SW 21st, Topeka, KS, 66604, intends to award a firm fixed price services contract for maintenance and support of the existing Technology for Business (TFB) Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) solution hardware and software. The HRC is seeking quotations for a maintenance contract proposal that will provide preventative maintenance, software update/upgrade entitlements, hardware repair or replacement service, and telephony integration support with the HRC???s existing telephony solution for the TFB IVR/CTI system in support of nationwide contact center operations supporting veterans and other internal customers of the VA. The anticipated performance period is from date of award, estimated on or about March 21, 2008, through March 20, 2009. IVR support services shall be in accordance with the Statement of Work and Request for Quotation VA-702-08-RQ-0006. The solicitation document will be available through the FEDBIZOPS website on or about March 07, 2008. POC is Barry Fetzer, Contracting Officer, VA HRC, 3401 SW 21, Bldg 9, Topeka, KS 66604. Address all questions in writing to Barry.fetzer@va.gov or by U.S. Mail to the aforementioned address. Phone request will not be honored. All responsible sources may submit a quotation, which will be considered by the Government. This action is issued with full and open competition. NAICS code is 334210. Size standard 1000 employees *****
- Place of Performance
- Address: Department of Veterans Affairs;Health Revenue Center;3401 SW 21st Street Bldg 9;Topeka, KS 66604
- Zip Code: 66604
- Country: USA
- Zip Code: 66604
- Record
- SN01525808-W 20080308/080306223857 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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