SOLICITATION NOTICE
R -- United States Patent and Trademark Office Contact Center (USPTO UCC)
- Notice Date
- 6/13/2008
- Notice Type
- Presolicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Commerce, Patent and Trademark Office (PTO), Office of Procurement, P. O. Box 1450 - Mail Stop 6, 600 Dulany Street, MDE, 7th Floor, Alexandria, Virginia, 22313-1450
- ZIP Code
- 22313-1450
- Solicitation Number
- DOC52PAPT0801003
- Archive Date
- 8/16/2008
- Point of Contact
- Teresa A. Kelley,, Phone: 571-272-3262
- E-Mail Address
-
teresa.kelley@uspto.gov
- Small Business Set-Aside
- 8a Competitive
- Description
- The United States Patent and Trademark Office (USPTO) Contact Center (UCC) is the front-line customer service center for the United States Patent and Trademark Office – and responds to public inquiries seeking information on a variety of USPTO programs and services. The goal of the UCC is to “effectively and efficiently provide customers with responses to their requests” – in a courteous and professional manner. The UCC currently supports the following specific functions: Responding to general information inquiries, Directing detailed public inquiries to the correct USPTO business area, and Serving as a backup to other agency contact centers and business areas. The contractor will staff a multi-channel contact center to support the UCC by furnishing the necessary personnel, equipment, supplies and services to meet the requirements described in the Statement of Work (SOW). The Request for Proposals (RFP) for this solicitation will be posted on the USPTO web site at: http://www.uspto.gov/web/offices/ac/comp/proc/currproj.htm on or about 1 July 2008. Interested parties are responsible for checking the website regularly for release of the RFP and other procurement-related documents. Since all procurement-related documents will be released via the Internet, a mailing list and list of interested vendors will not be available. Interested firms officially certified by the Small Business Administration as 8(a) must respond to the RFP in order to be considered for award.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=29b15c8a2bc27a9ce1ab5e8d9714d5c6&tab=core&_cview=1)
- Place of Performance
- Address: 600 Dulany St, Alexandria, Virginia, 22313, United States
- Zip Code: 22313
- Zip Code: 22313
- Record
- SN01593161-W 20080615/080613215856-29b15c8a2bc27a9ce1ab5e8d9714d5c6 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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