SOLICITATION NOTICE
R -- Resolution Center call center support for the Secure Flight Program
- Notice Date
- 7/3/2008
- Notice Type
- Modification/Amendment
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Department of Homeland Security, Transportation Security Administration, Headquarters TSA, 601 S. 12th Street, TSA-25, 10th Floor, Arlington, Virginia, 22202
- ZIP Code
- 22202
- Solicitation Number
- HSTS02-08-R-TTC159
- Response Due
- 8/4/2008
- Archive Date
- 10/6/2008
- Point of Contact
- Marlene A. Betler,
- E-Mail Address
-
Marlene.Betler@dhs.gov
- Small Business Set-Aside
- Total Small Business
- Description
- This modification to the subject solicitation is to record the proposal due date of August 4, 2008. This is a pre-solicitation notice for call center customer support agents for the TSA Secure Flight program office. As a component of traveler name matching, Secure Flight will create a Secure Flight Resolution Center (SFRC) to perform advanced threat assessments of travelers scheduled to fly, and to resolve related, open traveler assessment issues at check-in. Customer Support Agents (CSAs), operating within the SFRC, will respond to calls from Airline Agents regarding open assessment issues, when a traveler is unable to print a boarding pass during the check in process. The CSA will coordinate the resolution of traveler issues at check-in and will direct the Airline Agent to proceed accordingly. Resolution may entail that the traveler be authorized for printing of the boarding pass or it may mean that law enforcement will need to be contacted for further involvement. The TSA intends to solicit a Cost Plus Fixed Fee, Award Term Incentive contract for services on or about July 03, 2008. This solicitation will be for a base ordering period of 3 years with a potential for three 2-year award term periods that would make the potential contract period of performance a total of 10-years. The solicitation and any amendments will be posted to this website. This will be best value procurement. It is anticipated that the formal solicitation, Request for Proposal (RFP) will be numbered HSTS02-08-R-TTC159, under NAICS code 561422, and will be set aside for small business. NOTIFICATIONS WILL NOT BE SENT TO OFFERORS REGARDING THE ISSUANCE OF THE SOLICITATION NOR ANY OF ITS AMENDMENTS. IT IS THE OFFERORS RESPONSIBILITY TO CHECK THIS WEB SITE. Any questions or inquiries must be emailed to the TSA Office of Acquisition to Marlene.Betler@dhs.gov and to Guy.Galloway@dhs.gov.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=15b217d1dace11688f0838e9b8e14e5d&tab=core&_cview=1)
- Place of Performance
- Address: Location information will be provided at the time of the RFP release on FBO., United States
- Record
- SN01607396-W 20080705/080703220327-15b217d1dace11688f0838e9b8e14e5d (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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