SOLICITATION NOTICE
R -- Programs Analysis and Determination
- Notice Date
- 7/8/2008
- Notice Type
- Presolicitation
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Veterans Affairs, VA Health Administration Center, Department of Veterans Affairs Health Administration Center, Department of Veterans Affairs;Health Administration Center;3773 Cherry Creek Drive North, Suite 450;Denver CO 80209
- ZIP Code
- 80209
- Solicitation Number
- VA-741-08-RP-0046
- Response Due
- 7/18/2008
- Archive Date
- 8/17/2008
- Point of Contact
- Curtis ParkerContract Specialist
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- The HAC administers a variety of health plans under the Department of Veteran Affairs. For more information please visit the HAC website at http://www.va.gov/hac/default/hacmain.asp. CSC provides customer service for veterans, beneficiaries, and health care providers in the areas of eligibility, claims status and adjudication, policy, and general questions about the programs offered. There will be approximately 140 customer service reps (CSR) by the time system is implemented. The CSC has two needs: Analysis of current systems and strategy - HAC CSC currently uses multiple tools and software programs to monitor, analyze, and report information. Communication channels include an IVR system for initial call contacts and web portal. CSC would like to probe the current uses of each system to determine the value of their current usage and abilities of potential advances. Determine expansion strategy - HAC CSC would like to ascertain the functionality of each resource within the call center and potential for expansion. CSC would like to identify improvement opportunities to the current system based on industry best practices.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=fd7631beeed428b578fac103019411f2&tab=core&_cview=1)
- Record
- SN01608727-W 20080710/080708220814-5fbd7481bcec458f92a9e13dae12e34e (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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