SOLICITATION NOTICE
J -- Telephone System Maintenance
- Notice Date
- 8/7/2008
- Notice Type
- Presolicitation
- NAICS
- 811213
— Communication Equipment Repair and Maintenance
- Contracting Office
- Department of Veterans Affairs, Cheyenne VAMC (See VA Rocky Mountain Consolidated Contracting Center), Department of Veterans Affairs Medical Center, Department of Veterans Affairs Cheyenne;2360 East Pershing Blvd. (442/90C);Cheyenne, Wyoming 82001;Glendale CO 80246
- ZIP Code
- 80246
- Solicitation Number
- VA-259-08-RQ-0247
- Response Due
- 8/29/2008
- Archive Date
- 9/13/2008
- Point of Contact
- Bryan E. Scott307 778-7326
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- Contractor shall maintain equipment and software in good repair and working order. A full parts and labor warranty is required. Maintenance Contract for 24/7/365 Tac and 2 hour response time for emergency situations for VAMC telephones (PCX 4400). Contractor shall be on site with in a 2-hour (24 hours per day) response time for all emergency maintenance calls; for non-critical service, contractor shall respond within 4 hours; for non-service affecting service, contractor shall provide service within 24 hours. These call back service shall be provided as requested 24 hours per day, 365 days per year including Federal holidays at no additional charge to the Government. The contractor shall supply a full parts and labor warranty as detailed on any new equipment, replacement parts installed by the contractor or subcontractor. Contractor shall maintain the Software and Equipment at Cheyenne VAMC, Fort Collins CBOC and Greeley CBOC, in accordance with OEM standards, and standard commercial practices. Warranty to include all existing and new equipment (including VoIP & Digital phones, PCX cards & Gordon Kapes unit) the Cheyenne VAMC Surplus equipment. (Exclusions: fire, acts of God or customer abuse). Contractor shall provide at each location a primary technician assigned from the local office to service and maintain the VA owned pxc 4440 telephone system. The local service office shall also provide a backup technician in the event of vacation, sickness, conflicts, etc. of the primary technician. Instructions for obtaining maintenance shall be provided by vendor. Upon completion of the services, the Contractor shall report to the Contracting Officers Technical Representative (COTR) or designee and a written report of services performed shall be furnished to the COTR or designee. The service reports shall advise of any repairs or repair parts not required to be furnished under the contract that is necessary to maintain the equipment in perfect operating condition. For other than normal hours of service the contractor shall forward a copy of the service report to the COTR via fax (a fax number will be provided after award). The Contractor shall maintain a complete orderly and chronological file including drawings, complete part lists and copies of all reports as required by these specifications. A record of all callbacks and repairs shall be kept by the Contractor indicating any difficulty experienced and the corrective measures taken to eliminate these difficulties. This file shall be available for inspection upon request, and a copy of this complete file shall be furnished to the VA Medical Center during the last month of the purchase order period. Work required in the performance of the contract shall be performed during regular administrative working hours, 8:00a.m to 4:30 p.m., Monday through Friday, including Federal holidays. Upon arriving at the VA to perform services, the Contractor shall report to the COTR or his/her designee. For a call initiated by a system alarm, the alarm handling system automatically transfers the request to the service queue. If the problem can be cleared remotely, the contract shall perform the clearing action, and closes out the problem in their service delivery support system. IF the service request was initiated by a customer call, the problem is also closed out with the customer. The request is traced by the contractor and they shall be responsible for achieving closure with the contractor customer. On-site service activity shall be initiated by a transfer of the Trouble Ticket from TAC/Dispatch support system to the appropriate technician for each customer system covered by this maintenance service Agreement. The contractor shall contact the customer and inform the customer of estimate on-site arrival time. Upon completion of the service call the contractor shall inform the customer, and close the service ticket in the service delivery support system. If the contractor is unable to resolve on the initial on-site visit, the contractor shall be responsible for informing the customer of the current status, and the plan for correct action. The plan of corrective action shall also include an estimate period for which the repair shall be completed. If an assigned technician cannot provide service delivery in an appropriate timeframe, the contractor shall arrange for an escalation of the problem to the next higher level of TAC and inform the "escalation" manger who shall inform the customer what is being done and an estimated time of resolution.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=93f257260dbe31b28759c79f1d0fcfec&tab=core&_cview=1)
- Place of Performance
- Address: Cheyenne, Wyoming; Fort Collins Colorado; and;Greeley, Colorado
- Zip Code: 82001
- Zip Code: 82001
- Record
- SN01634344-W 20080809/080807224039-93f257260dbe31b28759c79f1d0fcfec (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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