SOLICITATION NOTICE
58 -- INTERACTIVE VOICE RESPONSE SYSTEM
- Notice Date
- 9/3/2008
- Notice Type
- Presolicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Defense Logistics Agency, DLA Acquisition Locations, DAPS - Jacksonville, Building 721, McFarland Street, NAS - Jacksonville, Florida, 32212-0003
- ZIP Code
- 32212-0003
- Solicitation Number
- SA7042-09-Q-0006
- Response Due
- 9/8/2008
- Archive Date
- 9/23/2008
- Point of Contact
- Rosetta R. McCoy, Phone: 9045423446324
- E-Mail Address
-
rosetta.mccoy@dla.mil
- Small Business Set-Aside
- Total Small Business
- Description
- •1. The Document Automation and Production Service (DAPS) plans to execute, without using full and open competition. An ‘open market' order will be placed with Voxeo Corporation for Interactive Voice Response (IVR) Hosted Solutions Support that constitutes a key component of the USPS EEO Contact Center application. •2. Description of Agency Need: DAPS Jacksonville Office Group has developed a prototype system utilizing IVR hosted services by Voxeo Corporation. The IVR component is integrated into the application workflow that has already been developed and approved by the USPS. As such, the development of the pilot system which is currently under contract will utilize the IVR component from the prototype system. Additionally, the toll-free number that will be used for the application (888) EEO-USPS is owned by Voxeo Corporation. The award is a continuation of existing service implemented during FY07. The amount of the award is $61,224.00. Voxeo Corporation is a small business concern.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=8cd2a8ac4ea48b352271bf755cb78b89&tab=core&_cview=1)
- Place of Performance
- Address: UNITED STATE POSTAL SERVICE, JACKSONVILLE, Florida, 32209, United States
- Zip Code: 32209
- Zip Code: 32209
- Record
- SN01657877-W 20080905/080903222540-8cd2a8ac4ea48b352271bf755cb78b89 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |