SOLICITATION NOTICE
99 -- Maintenance Renewal for GBS Microsoft SW Enterprise Premier Support
- Notice Date
- 2/9/2009
- Notice Type
- Presolicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Air Force, Air Force Materiel Command, Hill AFB OO-ALC, OO-ALC/PKXB, 6038 Aspen Ave (Bldg 1289), Hill AFB, Utah, 84056
- ZIP Code
- 84056
- Solicitation Number
- F2DCCF9013A002
- Archive Date
- 3/6/2009
- Point of Contact
- Cindy A. Jenkins,, Phone: 801-586-6638, Lowell T Cook,, Phone: 801-777-8779
- E-Mail Address
-
cindy.jenkins@hill.af.mil, lowell.cook@hill.af.mil
- Small Business Set-Aside
- N/A
- Description
- Sole Source Requirement: 200 Technical Account Manager (TAM) hours, five support incidents, one tech single user sub, and one on-site resource visit. Standard support maintenance and extended service coverage includes updates to a product, but not new feature upgrades of a product. A standard annual support maintenance and extended service coverage agreement for a product privides the customer with: - Periodic maintenance updates and any enabling license keys required to install the maintenance update. - Issuance of one replacement license key per year. Additional replacement keys are discounted per user per incident, while software products are covered under support maintenance. - Repair and or replacement of any defictive hardware covered. - Periodic patch releases. - Updates to the user manual as they become available - Customer suport through Central Support and Field Support. - Access to 24-hour online support, providing access to known problem list, frequently asked questions (FAQS), online publications, and Knowledge-based services. - Notification service for changes in product functionality or company information. - Proactive Alerts: Automatic reporting of changes to TSR / SPR status.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=42f823072eda41e12a2f2545782f5a16&tab=core&_cview=1)
- Place of Performance
- Address: Hill AFB, Hill AFB, Utah, 84056, United States
- Zip Code: 84056
- Zip Code: 84056
- Record
- SN01746624-W 20090211/090209215545-42f823072eda41e12a2f2545782f5a16 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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