SOURCES SOUGHT
G -- Civilian Employee Assistance Program services for Fleet Readiness Center-East, Cherry Point, NC
- Notice Date
- 3/12/2009
- Notice Type
- Sources Sought
- NAICS
- 624190
— Other Individual and Family Services
- Contracting Office
- Department of the Navy, Naval Air Systems Command, FLEET READINESS CENTER-EAST, PSC BOX 8021, Cherry Point, North Carolina, 28533-0021, United States
- ZIP Code
- 28533-0021
- Solicitation Number
- N6592309PR0011
- Archive Date
- 4/7/2009
- Point of Contact
- John A DiJoseph,, Phone: 252-464-9263, Rodney D Ange,, Phone: (252) 464-7032
- E-Mail Address
-
john.dijoseph@navy.mil, rodney.ange@navy.mil
- Small Business Set-Aside
- N/A
- Description
- THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY. This is a SOURCES SOUGHT TECHNICAL DESCRIPTION to determine the availability and technical capability of small businesses (and all subsets as identified in FAR Part 19) to provide the required services. NOTE: The identification number N6592309PR0011 is NOT a solicitation number as identified by FedBizOps, but an internal tracking number assigned to this requirement. REQUIREMENT: The following is a draft Statement of Work for Civilian Employee Assistance Program (CEAP) services at Fleet Readiness Center-East, Cherry Point, NC (FRC East). DRAFT PERFORMANCE WORK STATEMENT 1.0 Background The Fleet Readiness Center East (FRC East) Cherry Point is an aviation repair facility owned and operated by the Department of Defense (DOD) and staffed by civilian employees and military members and officers of the DOD. There are approximately 3800 civilian employees at FRC East Cherry Point. FRC East Cherry Point overhauls and repairs designated airframes, engines and components and provides field teams and manufacturing, engineering and logistic support services. This facility is located in Eastern North Carolina adjacent to the Town of Havelock, NC. 1.1 The Civilian Employee Assistance Program (CEAP) is an employee benefit program backed by written policy and procedures designed to intervene early, motivate, and refer to an appropriate community resource those employees who develop personal or medical problems that contribute to unacceptable patterns of job performance. Services required are for problem identification/assessment services, referral of clients for diagnosis, treatment and assistance or rehabilitation, case monitoring and follow-up to aid an employee in effective readjustment on the job during and after treatment. Services shall include: (1)Acceptance of management and self-referrals (face-to-face assessment) (2)Supervisory/Management consultation as requested (3)Evaluation of presented problem(s) (4)Referral to appropriate community treatment resources (5)Individual counseling at the site as appropriate (6)Monitoring of the employees progress (7)Compliance feedback (8)On-site supervisory training (4 per year) (9)Program Publicity and promotional materials (cards, posters) (10) Reporting - quarterly (11) End-of-year needs assessment 1.3As noted above, there are approximately 3800 civilian employees at FRC East. Historical data indicates the following referral information: Voluntary Management Drug Total Referral Referral Test FY08 14 45 4 63 FY07 25 44 5 74 FY06 9 45 7 61 FY05 13 47 8 68 FY04 13 24 2 39 1.4In the past 2 fiscal years an average of 57 employees have received counseling services through the CEAP per year resulting in case file development (see table above). However, these numbers are estimates only; the actual number of employees to be served under this contract in any given year may be higher or lower. Consistent monthly monitoring on the numbered employees over the last 12 months has shown fluctuations by approximately 1 percent. Prices quoted shall be based on 3800 employees with a possible change of plus or minus 5%. If the 5% fluctuation is exceeded, re-negotiation of prices can be requested by either party. 2.0Requirements 2.1In the performance of the contract, the Contractor shall have full and complete responsibility for the professional administration of the CEAP, and shall be responsible for providing training and orientation for employees, supervisors and managers; problem identification, evaluation, counseling, rehabilitation referral (as necessary), and follow-up monitoring of employees to the extent feasible, their immediate families, for situations which include: alcohol, drug abuse, and emotional problems, domestic abuse, workplace violence, workplace change, adjustments and problems. The area of eligibility includes all civilian employees at FRC East Cherry Point and their immediate family members. Family members are defined as spouse and dependent children. 2.2The contractor shall provide all services and materials necessary to provide a program of pre-treatment counseling, screening, and evaluation to any troubled employee because of the employee's inability to satisfactorily perform the job to which assigned. The services shall be provided on a capitated rate, 3-session assessment model. Counselors shall provide an initial interview and follow-up assessment in accordance with a 3-session model. By utilizing the 3-session model, the contractor will have the opportunity to provide a flash assessment, provide time to build a rapport with the employee, and allow for follow-up time. The initial diagnostic session will normally be considered to last between 45 to 60 minutes. 2.3The contractor shall create, maintain and provide the CEAP Administrator, FRC East Cherry Point, client findings and recommendations resulting from the initial interview of employee within two (2) working days. All additional recommendations upon completion of the 3-session model program shall be forwarded to the CEAP Administrator. Data shall be provided in accordance with DD1423, Item A002. Payment for any additional counseling, therapy, or treatment required beyond the contracted period will be the responsibility of the employee whether provided by the contractor or other sources. The Contractor will provide the employee a Treatment Option Form outlining treatment recommendations and options. The options outlined will include continued treatment with their facility or the option to choose treatment by another clinician of choice. Signing of the Treatment Option Form does not obligate the employee to future treatment. The form needs to be signed by the employee and submitted along with the Contractors monthly reports to the Activity CEAP Coordinator. Pre-treatment counseling, screening, evaluating and referral will be provided to employees and their family members who voluntarily refer themselves subject to the same conditions and on the same basis as those referred by the FRC East Cherry Point. Acceptance of counseling will be strictly voluntary on the part of the employee family member. The Contractor shall not make any employee referrals to themselves for treatment on a reimbursable basis unless agreed upon by signature on the Treatment Option Form by the employee. 2.4Family members are counseled on a self-referral basis when their interrelationship problems directly impact the employee’s performance or behavior at the workplace. The contractor shall create, maintain and provide the CEAP Administrator as part of the initial interview of family member, only the number of family members who are counseled, within two (2) working days. This Data shall be provided in accordance with DD1423, Item A002. 2.5The contractor shall accept management and self-referrals. The contractor shall consult with the referring party, providing guidance where appropriate, in confronting the employee's job behavior or performance problem. Direct counseling shall be offered to employees. The contractor's activities shall be directed toward initial evaluation, and when necessary, referral of the employee to community or other resources in such a manner that will permit appropriate and skillful management of the problem presented. If necessary, the contractor shall refer the employee for further medical evaluation, diagnostic work up, and such other health or psychiatric information as will permit appropriate case management. 3.0Program Administration 3.1The Contractor shall be a recognized authority in the field of behavior health and provide staff capable of managing the day-to-day operations of the CEAP. The Contractor shall be responsible for coordinating the program in close collaboration with and under the general oversight of FRC East Cherry Point. Contractor shall provide a representative to meet on site with the CEAP Administrator from FRC East Cherry Point on a quarterly basis to review the program and make recommendations and internal changes for the good of the program. 3.2Referral sources shall be part of the initial discussions between the CEAP Administrator and the contractor. A review of referral practices of the Contractor, sub-contractor or their affiliates shall occur to guarantee employees are afforded a variety of appropriate treatment on a reimbursable basis. 3.3The contractor shall provide knowledge, expertise, and assistance in formulating a policy for preparation of specific personnel procedures to deal with troubled employees. The contractor will provide treatment recommendations. 3.4The contractor shall develop program information (promotional brochures, newsletters, bulletins, wallet cards) to inform all the employees of the purpose, benefits, and intentions of the CEAP. Data shall be provided in accordance with DD1423, Item A003. 3.5The Contractor is responsible for providing quarterly reports to the FRC East CEAP Administrator on the number of self-referrals, number of management referrals, follow-up visits and the number of referrals seen for positive drug tests and violence in the workplace. The quarterly report shall also contain the number of counseled family members served. Data shall be provided in accordance with DD1423, Item A001. 3.6The Contractor shall perform the required tasks, by appointment, Monday through Friday, 9:00 AM to 5:00 PM, except for Federal Holidays. The CEAP Administrator, referral supervisor, employee or family member, shall schedule appointments in advance. Telephone consultation shall be available 24 hours a day and shall be responded to within the same day. A central/local telephone number must be available and posted within the facility. Sufficient counseling services shall be available for the counselor to see an employee within two (2) workdays. Emergencies shall be handled immediately. An emergency is where any employee has demonstrated to management that they are a potential threat to themselves and to others. The Contractor shall also provide an after hours and weekend telephone answering recorder and shall respond to any call the same day. 4.0Examination Location 4.1FRC East Cherry Point employees reside in various counties such as Craven, Pitt, Onslow, Carteret, Pamlico, Jones and others. A hardship might be placed on an employee living in Pitt County and referred to Onslow County, therefore, a choice should be offered to the employee. The Contractor shall refer the troubled employee to his/her physician, or established community resources facilities, as available for treatment and rehabilitative care. 4.2The Contractor shall maintain a facility offering counseling, treatment and referral services in the vicinity of Havelock/Cherry Point, NC. The driving distance for employees shall not be greater than 45 - 60 minutes from the employee’s work site at FRC East Cherry Point, NC. The contractor's health care professional shall be on site at the contractor's facility. It shall be the responsibility of the Contractor to identify staffing needs for additional, regular or occasional part-time counselors. 5.0Management and Supervisory Training 5.1The Contractor shall develop and conduct a minimum of one (2) hour CEAP Orientation to supervisors and union officials within the first one hundred (100) days of the contract award. The contractor will be required to conduct 3 additional training sessions on a variety of topics such as the following: (1)Stress Management (2)Identifying potential substance abuse training for supervisors (3)Violence in the Workplace (4)Dealing with Grief 5.2Training shall be designed to help those groups use the program effectively in the performance of their responsibilities. The Training will be coordinated with the CEAP Coordinator to be held on site at FRC East Cherry Point. Training shall be held during first shift working hours; however, sessions may be held during second shift, for the second shift supervisors. Data shall be provided in accordance with DD1423, Item A004. 6.0Data 6.1The Contractor shall plan, develop, use, maintain and manage a record system in accordance with applicable laws and regulations relating to drug and alcohol prevention, treatment and rehabilitation; the Privacy Act of 1974; and other applicable laws, regulations and guidelines governing confidentiality of medical counseling records, and shall be subject to the penalties imposed by such laws for improper disclosure. 6.2The Contractor shall be responsible for maintaining complete, individual case files for every employee who is referred for assistance. Such case records shall be maintained in accordance with the confidentiality requirements of PL 93-282 and the implementing Federal Regulations (particularly section 42 USC 290 dd-2) as well as 5 USC 552a (Privacy Act). 7.0Qualification Requirements 7.1A Project Director shall oversee the entire CEAP and shall communicate with the agency CEAP Administrator on issues related to the contract. The Project Director shall be a graduate of an accredited college or university and licensed to practice in the state where he/she provides the service. Their education shall consist of a Doctorate Degree or a Graduate Degree in Mental Health, Social Work, Psychology, Counseling, Sociology, or other related field of study with a minimum of two (2) years clinical experience. In addition to the above, they shall possess two (2) years experience as an Employee Assistance Counselor or experience equal to that of an Employee Assistance Counselor. 7.2 The Staff Counselors shall be fully qualified to provide early identification of employees with alcohol and other drug abuse problems, provide short term counseling for a broad span of personal, financial, and emotional problems. Counselors shall have a Graduate Degree in mental health and counseling, be a licensed practitioner in the state where he/she provides the service, and have 2 years recent experience in an area related to mental health and counseling, or have equivalent experience in problem diagnosis. 7.3 If the Contracting Officer questions the qualifications or competence of any person performing under the contract, the burden of proof to sustain that the person is qualified as prescribed herein shall be upon the Contractor. 8.0Prior Written Permission Required for Subcontracts 8.1None of the services required by this contract should be subcontracted to or performed by persons other that the contractor's employees without prior written consent of the Contracting Officer. 9.0Required Standards of Workmanship 9.1Unless otherwise specifically provided in this contract, the quality of all services rendered hereunder shall conform to the highest standards in the relevant profession, trade or field of endeavor. All services shall be rendered by or supervised directly by individuals fully qualified in the relevant profession, trade, or filed holding any license required by law. 10.0Contractor Liability 10.1The Contractor shall be liable for any loss or damage to any material serviced under this contract which is caused by the Contractor's failure to exercise such care in regard to said materials, as a reasonable careful owner of similar materials would exercise. The contractor also assumes all legal and professional responsibilities and liabilities attendant on the professional practices in rendering of all health services. 10.2The Contractor shall maintain and submit evidence of Medical Liability Insurance in accordance with FAR 52.237-7. 11.0Quality Control 11.1The Contractor shall establish and maintain a complete quality control program to guarantee that contract requirements are being fulfilled as specified. This self-evaluation program shall determine the quality of all services provided to FRC East Cherry Point. 11.2The program shall include an inspection plan and shall provide a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable. The Contractor shall be responsible for investigating all deficiencies and providing a response in writing to the Contracting Officer’s Representative (COR) within 10 working days after being advised of the deficiency by the CEAP Program Administrator. A Quality Control Plan shall be submitted to the CEAP Administrator within 30 days after contract award. Data shall be provided in accordance with DD1423, Item A005. 11.3The Contractor shall provide a designed form for soliciting opinions, customer feedback and suggestions concerning the services provided. As a minimum, the quality control program should address supervisory training, employee orientation, health promotion activities, diagnostic assessment, short-term problem solving, treatment referral source, and treatment provided and periodic follow-up progress. 12.0Privacy of Records 12.1The Contractor shall maintain all information pertinent to the cause of reduced performance in a confidential manner the same as any medical record. The contractor shall prevent the unauthorized release of information obtained by employees in the performance of work required by this contract. The contractor shall ensure that employees are aware of and receive training as necessary on all regulations and laws such as the Privacy Act that restricts the release of information. Such information shall remain within the records of the Contractor. 13.0Personal Protective Equipment 13.1Personal Protective Equipment (PPE). The government will provide the contractor with the minimum PPE for contractors working in onsite FRC-East office spaces and industrial shop areas while performing tasks described in the Performance Work Statement. The minimum required PPE consists of safety glasses, ear plugs and safety shoes. (End draft Statement of Work) These services are currently obtained under existing Firm-Fixed Price contract N00421-04-P-0813 with EAP of the Carolinas, Inc of Charlotte, NC. Additional information on this contract may be obtained in accordance with the Freedom of Information Act (FOIA): http://foia.navair.navy.mil. A competitive commercial-type Firm-Fixed Price is proposed to support the CEAP services requirement. The contract is anticipated to be composed of a one-year base period and four one-year option periods for a total potential performance period of five (5) years. NAICS Code: 624190 Product/Service Code: G099 Small Business Size Standard: $7.0 million. Additional information on the FRC East is available at: http://www.navair.navy.mil/frce/default.htm ELECTRONIC SUBMISSION INFORMATION: It is requested that interested vendors submit a response in Microsoft Word of no more than 5 pages in length, single spaced, 12 point Times New Roman font minimum that addresses the identified areas. Your response should be submitted by electronic mail to john.dijoseph@navy.mil. Submissions should be received by 1000 local time on 23 March 2009. All response must include the following information: Company name, CAGE code, company address, company business size (under the NAICS and size standard identified herein); and Point-of-Contact name, phone number, fax number and email address. CAPABILITIES STATEMENT CONTENTS: Please provide the following information in your response: 1. What type of work has your company performed in the past in support of the same or similar requirement? With regards to same/similar requirements, it should be noted that the draft Performance Work Statement requires CEAP services for a large DOD operated aircraft repair and overhaul facility. 2. Can or has your company managed a task of this nature before? 3. Has your company managed a team of subcontractors before? 4. What specific technical skills does your company possess which ensure capability to perform the tasks? 5. State whether or not your company is capable of performing in accordance with FAR 52.219-14 Limitations on Subcontracting. If you are capable, outline your company’s plan to perform at least 50% of the work with company resources versus support from subcontractors. 6. Provide company business size and status under the applicable NAICS Code and small business size standard (as identified herein) i.e., Large Business, Small Business, Service-Disabled Veteran Owned Small Business, Small Disadvantaged Business, Women-Owned Small Business, HubZone Small Business, etc. THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=22b40c1543a866f00ae2fd8662e1d956&tab=core&_cview=1)
- Place of Performance
- Address: Fleet Readiness Center-East, Cherry Point, North Carolina, 28562, United States
- Zip Code: 28562
- Zip Code: 28562
- Record
- SN01768484-W 20090314/090312220938-22b40c1543a866f00ae2fd8662e1d956 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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