SOLICITATION NOTICE
R -- DESC CSM Support Services Contract
- Notice Date
- 4/1/2009
- Notice Type
- Modification/Amendment
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- Defense Logistics Agency, DLA Acquisition Locations, Defense Energy Support Center, 8725 John J. Kingman Road, Fort Belvoir, Virginia, 22060-6222
- ZIP Code
- 22060-6222
- Solicitation Number
- SP060009R0512
- Point of Contact
- Mark A. Holloway,, Phone: 7037679342, Christine Hopper,, Phone: (703) 767-9336
- E-Mail Address
-
Mark.Holloway@dla.mil, christine.a.hopper@dla.mil
- Small Business Set-Aside
- N/A
- Description
- *** Questions about this solicitation are due by close of business, Wednesday, April 8th, 2009. Questions can be submitted to Christine A. Hopper, christine.a.hopper@dla.mil, (703) 767-9336. *** Response date for this solicitation is now Friday, April 17th, 2009 at 3:00 PM US Eastern Time. DESC has a requirement for consulting and technical support to assist in the evaluation, analysis, training and management of CSM (to include the SAP CRM system) and customer-facing processes. This will require expert knowledge and skill in applying a wide range of qualitative and/or quantitative methods for the assessment and improvement of complex business support processes, customer engagement strategies, as well as extensive knowledge of logistics and customer support, specifically in the areas of customer interaction, customer outreach, opportunity management, lead management, customer service, and account management. The requirement includes the identification of metrics and analytics related to performance measurement and improvement of customer support processes. Studies and analysis conducted frequently require a team effort, typically involving development of new approaches to identify meaningful workload factors and performance quality levels. A primary focus for this work is to ensure that processes are aligned, customer needs are fully represented, and processes and systems implemented support DESC as well as the DLA Enterprise mission. DESC intends to leverage industry knowledge and best practices to ensure that these goals are met.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=8d211962f5392cd9aaefb763a29ad5e9&tab=core&_cview=1)
- Place of Performance
- Address: Fort Belvoir and Hybla Valley, in Northern VA or other work site locations as the Government may designate in the future., Fort Belvoir, Virginia, 22060, United States
- Zip Code: 22060
- Zip Code: 22060
- Record
- SN01783512-W 20090403/090401221520-8d211962f5392cd9aaefb763a29ad5e9 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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