AWARD
D -- IVR Maintenance
- Notice Date
- 4/22/2009
- Notice Type
- Award Notice
- NAICS
- 811213
— Communication Equipment Repair and Maintenance
- Contracting Office
- Department of Homeland Security, Federal Emergency Management Agency, Texas National Processing Service Center, 3900 Karina Lane, Denton, Texas, 76208
- ZIP Code
- 76208
- Solicitation Number
- HSFE11-09-SNOTE-032609
- Archive Date
- 5/7/2009
- Point of Contact
- MICHAEL L. YOUNG,, Phone: 9408918635
- E-Mail Address
-
michael.young3@dhs.gov
- Small Business Set-Aside
- N/A
- Award Number
- HSFE11-09-F-0040
- Award Date
- 4/22/2009
- Awardee
- Shared Technologies, Inc., 2550 Eisenhower Ave, Norristown, Pennsylvania 19426, United States
- Award Amount
- $734,533.12
- Description
- FEMA awarded a sole source contract (base plus 3 option years) to Shared Technologies, Inc. for maintenance services relating to the Nortel proprietary MPS 1000 and MPS 500 Interactive Voice Response (IVR) systems currently owned and operated by FEMA. This maintenance service is utilized by FEMA to ensure the overall health of the IVR system and allow for a viable course of action that includes engineering support should a service-affecting disruption occur. The maintenance services include coding, scripting, configuration changes, enhancements, software updates, patches, repairs and system modifications.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=74e25e2d7432256c76d60fc0b6488c59&tab=core&_cview=1)
- Place of Performance
- Address: Denton, Texas, 76202, United States
- Zip Code: 76202
- Zip Code: 76202
- Record
- SN01799638-W 20090424/090422222403-74e25e2d7432256c76d60fc0b6488c59 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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