MOD | R | A complete package of service-level agreements for hardware and software making up the Natural Resources Program Centers (NRPC) Backup Solution at the National Park Service in Fort Collins, Colorado.

FBO DAILY ISSUE OF MAY 14, 2009 FBO #2726
MODIFICATION

R -- A complete package of service-level agreements for hardware and software making up the Natural Resources Program Centers (NRPC) Backup Solution at the National Park Service in Fort Collins, Colorado.

Notice Date: 5/12/2009
Notice Type: Modification
Contracting Office: WASO - WCP - Denver Contracting & Procurement P.O. Box 25287MS WCP Denver CO 80225
ZIP Code: 80225
Solicitation Number: Q2370093011
Response Due: 5/15/2009
Archive Date: 5/12/2010
Point of Contact: Sybil Winfield Contract Specialist 3039692076 Sybil_Winfield@nps.gov;
Small Business Set-Aside: Total Small Business
Description: **PLEASE NOTE, THIS IS THE REVISED VERSION OF THE SOLICITATION** This is a combined synopsis/solicitation for commercial services prepared in the format in Subpart 12.6 and 13.5 of the Federal Acquisition Regulations. These services are for a comprehensive service package for the three components of the Backup System for NRPC. The systems used in the Fort Collins, Colorado facility are: Disk Storage (Data Domain), Tape Storage (Sun Microsystems) and Software (CommVault). The NRPC is trying to establish a single annual Serveice Level Maintenance Agreement covering all three components. This announcement constitutes the only request for quotation. A written solicitation will not be issued. The NAICS code for this solicitation is 541519 (size standard is $25M). Quotes shall be submitted electronically via email to: Jennifer_Norris@contractor.nps.gov. She may also be contacted at 303-969-2408. PART I - PERFORMANCE WORK STATEMENT FOR SERVICE LEVEL AGREEMENT FOR NRPC BACKUP SOLUTION Overview: The National Resource Program Center (NRPC) has over 50 servers/100 backup entities which are backed up nightly using Commvault software utilizing D2D2T technology implemented through DataDomain's deduplication disk backup system and Sun's Storagetek tape backup unit. Computer backup systems are located at the NRPC facility in Ft. Collins, CO. Currently the maintenance contracts on these three entities expire at different times, annually. Scope Statement: To consolidate all three service level agreements into one annual contract with one expiration date -twelve (12) months after date of award, plus options to renew for up to four additional years. General Information:NRPC IT administers an environment consisting of Windows operating system clients (server and workstation) and a collection of database and web servers, some of which are accessible via internet access and others via intranet based applications. A high level inventory of network infrastructure components supporting NRPC business operations consists of:" The current service level agreements are at varying stages, including ones which has expired." Windows 2003 Standard and Enterprise Server versions - both 32 and 64 bit operating systems; (NRPC IT has deployed approximately 110 servers, including virtual servers)." Windows XP Professional clients utilizing Microsoft Office 2003; (NRPC IT has deployed approximately 400 workstations)." SQL Server 2005 Standard and Enterprise versions using both 32 and 64 bit database software." Oracle Server, Enterprise Edition, 9i and 10g using both 32 and 64 bit database software." CommVault and Backup Express software - used to accomplish critical file system backups." Microsoft Project Server 2007 - to manage the project portfolio." Microsoft Windows SharePoint Services (WSS) v3.0 - to support collaboration efforts." Microsoft Team Foundation Server 2008 - to maintain the internally developed code repository." Web servers utilizing Internet Information Server (IIS) and Apache." Assorted web applications developed using a combination of JAVA (J2EE), ASP.NET, and Cold Fusion v8." Lotus Domino eMail servers - to support communications for NRPC staff members." A device manufactured by Ravica systems - to perform environmental monitoring of temperature, power distribution, and moisture levels." Fibre Channel based storage area network (SAN) composed of DigiData, EMC, and DataDomain hardware." A wide area network (WAN) consisting of CISCO routers and HP Switches. Requirements:The NRPC backup solution consists of Commvault software utilizing D2D2T technology implemented through DataDomain's deduplication disk backup system and Sun's Storagetek tape backup unit. The following are the components of the system: S-PREM-RNWL CommVault Galaxy Software Premier Support Coverage:(24 hours a day, 7 days a week) (SLA for F6CB2 & F6CB3 Licensed Items) GOLD-7X24-STK-SVC Gold 24/7 Storagetek Svc Plan (4 newest drives) S#: 574300208101, 574300208103, 574300209030, 574300209176GOLD-7X24-STK-SVC Gold 24/7 Storagetek Svc Plan S#: 105802GU000270GOLD-7X24-STK-SVC Gold 24/7 Storagetek Svc Plan S#: 559000200507 S-PLATINUM-1 Platinum Support 1 year S-PLAT-565 Restorer:DD565R Serial Number: 7FP5732044S-PLATINUM-1 Platinum Support 1 year S-PLAT-ES20-8TB Expansion Shelf:C-ES20-8TB-SC Serial Number: SHU8959000005D7S-PLATINUM-1 Platinum Support 1 year S-PLAT-ES20-8TB Expansion Shelf:C-ES20-8TB-SC Serial Number: SHU89590000118C Deliverables:The vendor selected for this project will successfully implement a complete package of service level agreements for the above hardware/software making up the NRPC Backup solution, for twelve months after award, with options to renew each year for up to four additional subsequent years. The provision of services must include on-site support in addition to services provided via remote access. Requests for assistance must be responded to via email or phone within four (4) hours of contact. The vendor will provide on-site support by a qualified technician to resolve outstanding or ongoing problems that have be otherwise been resolved within 48 hours. On-site support will be conducted during normal business hours (7:00 a.m. to 5:00 p.m. local time) Monday through Friday. Remote access or consultation services will be provided within four hours of notification regardless of the day or time of day (i.e. 24/7 support). Pricing:Submit hourly pricing in accordance with the descriptions outlined in this Statement of Work. Pricing shall be inclusive of all labor, materials, supplies and equipment necessary to perform the outlined work. Also included in pricing is a yearly service charge from the manufacturers. This charge will be submitted as a monthly charge or as a one-time yearly charge, depending on how the vendor is charged by the manufacturer. This charge is for, among other things, the periodic updates provided by the vendor for the hardware/software. Restrictions: There is no known existing or potential conflicts of interest associated with this task. Rollout Strategy:Implementation of the service level agreements completed within 5 business days of receipt of contract acceptance. Security Clearance: None required; the effort is unclassified.Technical Contact:Tim Goddard NPS Key Official/COTR National Park Service 1201 Oakridge Drive 970-267-2178 tim_goddard@nps.gov PART II - CLAUSES INCORPORATED BY REFERENCE52.212-03 Offeror Representations and Certifications - Commercial Items52.223-04 Recovered Material Certification52.217-8 Option to Extend Services52.217-9 Option to Extend the Term of the Contract PART III - EVALUATION CRITERIA - Commercial Items (a) The Government will award a time and material (labor hour) contract resulting from this request for quote to the responsible offeror whose offer will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:(i). Demonstrated Technical Capability - The Offeror's response should clearly demonstrate the technical capability to analyze, troubleshoot, configure, test and confirm the comprehensive operational status of a robust disk-to-disk-tape data backup and recovery solution using Data Domain disk storage, Sun Microsystems Tape Backup Units and CommVault software. The quote should demonstrate the capability to provide on-site as well as off-site (remote) technical support to examine and quickly resolve problems.(ii). Past Performance - The quote will be evaluated on how the offeror demonstrates successful past performance for similar services. This may be a combination of references, technical papers, letters of referral and a list of staffing qualifications and certifications. Technical and past performance, when combined, are significantly more important than cost or price. (b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). (c) Offerors must be registered in the Central Contractor Registration (CCR) at www.ccr.gov for their Representations and Certifications and should register at the Online Representations and Certifications Application (ORCA) website https://orca.bpn.gov/ PART IV - PRICE QUOTE Submit hourly pricing in accordance with the descriptions outlined in the Statement of Work. Pricing shall be inclusive of all labor, materials, supplies and equipment necessary to perform the outlined work. Also included in pricing is a yearly service charge from the manufacturers. This charge will be submitted as a monthly charge or as a one-time yearly charge, depending on how the vendor is charged by the manufacturer. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (12-MAY-2009); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
Web Link: Link To Document
(https://www.fbo.gov/spg/DOI/NPS/APC-IS/Q2370093011/listing.html)
Place of Performance: Address: Natural Resources Program CenterNational Park Service1201 Oakridge DriveFort Collins, CO 80525; Zip Code: 80525; Country: United States
Record: SN01815002-F 20090514/090512233039 (fbodaily.com)
Source: FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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R -- A complete package of service-level agreements for hardware and software making up the Natural Resources Program Centers (NRPC) Backup Solution at the National Park Service in Fort Collins, Colorado.