Loren Data's SAM Daily™

FBO DAILY ISSUE OF MAY 29, 2009 FBO #2741
SOLICITATION NOTICE

U -- Educational Training for Employees

Notice Date

5/27/2009
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

611310 — Colleges, Universities, and Professional Schools
 

Contracting Office

Department of Veterans Affairs, Dayton VAMC, Department of Veterans Affairs Medical Center, Department of Veterans Affairs;Dayton VA Medical Center;4100 W. Third St.;Dayton OH 45428
 

ZIP Code

45428
 

Solicitation Number

VA-250-09-RQ-0194
 

Response Due

6/30/2009
 

Archive Date

8/29/2009
 

Point of Contact

Monae D. Heath<br />
 

E-Mail Address

Contract Specialist
(Monae.Heath@va.gov)
 

Small Business Set-Aside

N/A
 

Description

VA-250-09-RQ-0194 - Workforce Training Initiative This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (1) This requirement is being issued under the Simplified Acquisition Procedures as a Request for Quotation (RFQ) VA-250-09-RQ-0194. (2) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2005-32, Effective on May 14, 2009. (3) The North American Industry Classification System (NAICS) is 611310. The small business size standard is $7.0 million. (4) The quotation shall be provided in the following format: CLILNDescriptionEstimated Number of HoursRate Per HourExtended Total (hrly rate x est. hrs) 001Rate per hour 236$______________$______________ (5) The provision at 52.212-1, Instructions to Offerors - Commercial, applies to this acquisition. (6) Offerors are advised to include a completed copy of the provisions at 52.213-3, Offeror Representations and Certifications-Commercial Items. STATEMENT OF OBJECTIVES 1. Purpose of the Acquisition The Dayton VA Medical Center wishes to complete a multi-focused training plan for the workforce. Based on learning needs determined by facility assessment, training will focus on three broad categories: (a) customer service, (b) managerial and supervisory skills, and (c) quality and performance improvement training. This healthcare organization provides services on all shifts during the entire year. The facility employs approximately 1600 employees in clinical fields providing direct patient care to veterans. Administrative, technical and support staff in various positions provide the critical support to achieve veterans service outcomes in all programs on site and in remote locations. The VA will achieve its training objectives in a cost effective program through the Workforce Training Initiative (WTI) in a training contract with an academic organization that offers a broad range of faculty that are capable of addressing the clinical, administrative and technical scope of learning needs for the facility's employees. Topics for the identified training needs are listed in Attachment/Appendix A. Classes will be held for Dayton VA employees at the Medical Center in Dayton, Ohio. Four or eight hour sessions will be scheduled for all tours of duty or on weekends (based on employee assignments). 2. Scope/Mission The VA addresses training needs of its diverse workforce through in-house (inservices), funding employees to attend community learning activities, or contracting for faculty to offer training on site. It is the mission of the VA to offer training that will maintain the competence of its workforce to provide the full scope of services that are offered by the facility. 3. Target Audience This multi-focused WTI will offer facility-wide training for customer service, managerial and supervisory skills, and quality and performance improvement training. Specialized training programs will be offered to meet identified learning needs for program improvements such as behavioral management of traumatic brain injury or care of spinal cord injury. Disciplines attending specialized training may include employees in multiple Services. Classes scheduled for the WTI will average about twenty (20) employees. Specialized programs may include limited audiences for whom the content is relevant. 4. Background The Dayton VA budgets its annual training funds to maximize learning opportunities for employees. The office of Workforce Development & Training (WD&T) addresses facility and Service learning issues within its annual planning. 5. Period and Place of Performance The period of performance will be from the date of contract award through September 30, 2009. Place of performance will be the Dayton VA Medical Center. 6. Deliverables TASKDELIVERABLE TITLEDELIVERABLE DATE 1Topic plan for each session begins 30 days after contract award Qualified faculty identified 2Class plan Materials to be covered2 weeks prior to class Handouts for participants1 week prior to class 3Documentation of Training2 business days after training Attendance sheet Completed VA Evaluations 7. Performance Objectives that will improve outcomes for the facility. The categories are: (a) customer service, (b) managerial and supervisory skills, and (c) quality and performance improvement training. The outcome of the WTI initiative is the achievement of learning goals delineated by the objectives stated for each course. 8. Performance Objectives "Contractor will collect workshop evaluations from no fewer than 90% of workshop attendees. "Contractor will receive an overall rating of "Good" (on an Excellent, Good, Average, Fair, Poor scale) on no fewer than 80% of participant evaluations. "Sign in sheets and evaluations for all sessions will be submitted within 2 work days of each completed class. 9. Operating constraints Faculty will provide any audiovisual equipment for sessions, including but not limited to laptop and projector. VA will provide a screen and will determine location of classes. 10. COTR Joan Padgett, Ph.D. Office of Workforce Development & Training Joan.Padgett@va.gov 937-262-2109 CONTRACT CLAUSES 52.252-2Clauses Incorporated by Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://farsite.hill.af.mil/ (End of clause) 52.212-4 Contract Terms and Conditions-Commercial Items. (Feb 2007) and the following clauses are incorporated into 52.212-4 as an addendum to this contract: 52.204-9 Personal Identity Verification of Contractor Personnel. (Sept 2007) 52.232-18Availability of Funds. (Apr 1984) 52.212-2Evaluation - Commercial Items (Jan 1999) (a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Best Value. Technical and past performance, when combined, are significantly more important than price. (b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). (c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. (End of Clause) ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS The following provisions are incorporated into 52.212-1 as an addendum to this solicitation: INSTRUCTIONS FOR PROPOSAL SUBMISSION One (1) Binder in loose leaf to be submitted and assembled as follows: Tab A - Pricing shall be submitted as requested in paragraph 1 item number 4 of this notice. Offerors are not required to submit detailed cost and pricing information with their initial offer. However, in order to adequately evaluate offers, it may be necessary for the government to request a breakdown of the cost components that make up the offeror's proposed price. Tab B - Completed copy of representations and certifications at FAR 52.212-3. Tab C - List of and contact information for individuals who will be submitting a past performance survey on behalf of the offeror. Tab D - TECHNICAL PROPOSAL Submit technical proposal in a format which clearly addresses the evaluation factors. Each response shall address each factor in the sequence listed below and clearly identify which factor is being addressed. RATING FACTORS 1.Technical "Samples of both syllabi and excerpts from course material from training conducted in the past that is similar in scope to the topic listing provided in Attachment/Appendix A. There must be one sample & excerpt from the Customer Service section, one sample and excerpt from the Managerial & Supervisory Skills section and two samples and excerpts from two of the following Performance Improvement sections: Choosing Group Counseling vs. Individual Counseling, Addiction Free Pain Management, Management of Hospitalized Dementia Patients, Caring for the Critically Ill Patient or Professionals in the Practice of Addiction Counseling. "Provide a sample plan/schedule detailing how the offeror envisions the workshops will be presented between date of award and date of completion. The plan should touch on issues such as numbers of presenters, number of days between sessions, etc. "Resumes and bios for key personnel for this initiative that show a strong background in providing instruction to adult learners in the areas of Customer Service, Managerial & Supervisory Skills and/or Performance Improvement. The bios must mention the specific workshops the personnel are qualified to present and demonstrate how their background is a fit with the topics/objectives. 2.Past Performance "Provide a minimum of three (3) maximum of five (5) completed past performance surveys from other entities receiving similar training in the past three (3) years. (please see Attachment B for Past Performance Surveys) 3.Price "Quote shall be per hour. The quoted price is to be all inclusive meaning all travel costs, workshop development and any printed materials that will be disseminated at the workshop shall be included in the hourly rate. FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items. (Nov 2007) Specific clauses cited in FAR 52.212-5 that are applicable to this acquisition are: (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (1) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553). (2) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78) (b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: 52.222-3, Convict Labor (June 2003) (E.O. 11755). 52.222-21, Prohibition of Segregated Facilities (Feb 1999). 52.225-1, Buy American Act-Supplies (June 2003) (41 U.S.C. 10a-10d). 52.225-13, Restrictions on Certain Foreign Purchases (Feb 2006) (E.o.s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury). 52.232-34, Payment by Electronic Funds Transfer-Other than Central Contractor Registration (May 1999) (31 U.S.C. 3332). 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.). (End of clause) This solicitation is being issued as a Request for Quotation (RFQ). Offers shall be clearly marked with RFQ referencing number VA-250-09-RQ-0194 and emailed to the Point of Contact Listed below or sent by mail to: Dayton VA Medical Center Attn: Monae D. Heath (NBC) 4100 W. Third Street Dayton, OH 45428 no later than, Tuesday - June 30, 2009 at 10:00 am Eastern Standard Time (EST). The point of contact for this procurement is Monae D. Heath, Contracting Specialist, Department of Veterans Affairs, VISN 10 Contracting Office. Email: Monae.Heath@va.gov. All questions regarding this procurement must be sent via e-mail. No phone calls please. ATTACHMENT/APPENDIX A- WORKSHOP GROUPINGS AND OBJECTIVES CUSTOMER SERVICE TopicProgram ObjectivesNumber of Hours Workshop Should CoverNumber of times the workshop will be repeated Conflict Resolution- The problem with assumptionsStrategies for Dealing with Conflict management82 Better Service is Better BusinessUnderstand veteran centered customer service communication42 Communication Skills for Healthcare Professionals Understand the power of effective communication and your own personal style.84 Seven communication techniques to instantly improve co-worker interactions. Learn strategies to overcome common barriers to productive communication. Keys to improve communication with patients and family members. Understand Patterns of Non-Verbal Body Language: What are they REALLY Saying? Learn 14 non-verbal, body language patterns to more successfully receive accurate messages from others communication. 42 Plan realistic strategies to respond more appropriately to others. Practice non-verbal techniques that improves communication with employees, leaders, co-workers or patients. Crucial or Tough Conversations for Uncertain Times Define and understand the 4 Key behaviors necessary to successfully conduct the crucial conversations you will have in today's uncertain workplace.82 Learn to navigate through prevention and intervention - these behaviors: Denial of crisis, Silence, Protection of persons own role, and Irrational actions of mistrust and cynicism. Total Number of Hours of Customer Service Training80 MANAGERIAL & SUPERVISORY SKILLS TopicProgram ObjectivesNumber of Hours Workshop Should CoverNumber of times the workshop will be repeated Progressive & Alternative DisciplineImprove successful use of progressive discipline by supervisors44 Coaching for Performance and Employee ImprovementLearn and practice effective coaching techniques for improving performance. 84 Provides tools to utilize a positive feedback approach for coaching improvements. Identify realistic workplace performance challenges and practice addressing them using two different, yet equally effective, coaching strategies. Use PIP process Lead, Influence & Facilitate Change in Your Service UnitUnderstand the implications/consequences & lead through the 4 Stages of change. 82 Learn skills, and techniques to facilitate your employees during chaos of change. Recognize, prevent, or facilitate resistance to change: in the head, heart, feet. Learn 5 cornerstone behaviors for trust and credibility to gain followers. Understand the behaviors of Influence and secrets of moving people forward. Engaging Employees to Commitment in Excellence Learn what it takes to effectively engage employees in your work unit. 42 Analyze specific actions that address five basic needs of all employees. Practice implementation strategies for the VA medical center. Total Number of Hours of Managerial & Supervisory Skills training72 PERFORMANCE IMPROVEMENT TopicProgram ObjectivesNumber of Hours Workshop Should CoverNumber of times the workshop will be repeated An Action-Oriented Problem-Solving Process Learn a framework to successfully address problems by staying focused on task, objective, goal, or outcome. 42 Practice: identify and diagnose problems; develop-analyze-select solutions; implement solutions with contingency plans; evaluate or measure impact; and plan for common pitfalls to real world medical center challenges. Manage Multiple Projects, Goals, and ObjectivesLean how to establish a personalized process for work and personal goal setting.82 Discover how to prioritize and effectively allocate time-customize guidelines. Identify key productivity robbers-create realistic action plans to overcome them. Learn organization methods that increase ability to manage multiple objectives. Understand cost of procrastination-gain techniques to overcome. Choosing Group Counseling vs. Individual Counseling For the Addiction PatientUnderstand Group Counseling purpose and strategies.82 You will learn communication in groups; stages of group development; and counselor as group leader. Learn to plan the logistics of preparing counselor and patient for group work. Gather proactive problem-solving methods for group counseling sessions. Addiction free pain managementUnderstand general prevention treatment and current strategies in relapse prevention. 81 Learn patient strategies for: Self-Regulation, Integration, Self-knowledge, Coping Skills, Awareness, Significant Others and Maintenance. Management of Hospitalized Dementia PatientIncrease skills in giving patient care.43 Identify early symptoms of medical crisis. Develop patient care plan for patient with dementia. Caring for the Critically Ill Patient Challenges and OpportunitiesUnderstand 5 key challenges and barriers for critically ill patients.82 Learn current options and opportunities in technology and practice to deal with these challenges and barriers. Professional and Ethical Responsibilities For Professionals in the Practice of Addiction Counseling Define the obligations of an addiction counselor to adhere to accepted ethical and behavioral standards of conduct with continuing professional development.81 Learn Knowledge, Skills, Attitudes (KSA's) to: meet established codes, laws, agency regulations, process current research for professional growth, discover options to process personal feelings/concerns, participate in consultation with regard to own personal and physical health. Total Number of Hours of Performance Improvement Training84 ATTACHMENT B- PAST PERFORMANCE SURVEY INSTRUCTION FOR COMPLETING PAST-PERFORMANCE SURVEY The Department of Veterans Affairs is considering the Offeror listed below for award of a VA Medical Center Dayton, Ohio contract. Your comments are appreciated regarding this Offeror's past performance. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Federal Acquisition Regulation (15.506) prohibits the release of the names of individuals providing reference information about Offeror's past performance. A.Please evaluate the past performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, please provide additional information in the appropriate block or in the remarks section of this form. You may provide an overall narrative explaining your response in the remark section of the form. B.Indicate the contractor's performance on the identified program. C.The following is the definition for each rating: ""O" = Outstanding: Performance greatly exceeded the contract requirements ""A" = Above Average: Performance exceed the contract requirements ""S" = Satisfactory: Performance met the minimum contract requirements ""M" = Marginal: Performance met the minimum contract requirement, but some material aspects of the contract's performance were less than satisfactory ""U" = Unacceptable: Performance was poor and/or did not satisfy contract Requirements ""N/A = Not Applicable D.Please return Past-Performance Survey by 6/30/2009 at 10:00 am EST to: Dayton VA Medical Center Attn: Monae D. Heath (NBC) 4100 W. Third St. Dayton, OH 45428 E-mail: Monae.Heath@va.gov Fax: (937) 262-5974 PAST-PERFORMANCE SURVEY Offerors Name: _________________________________________________________ Contract Number: ________________________________________________________ Contract Type and Dollar Value: ____________________________________________ Contract Start/End Dates: __________________________________________________ Brief Description of work: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Please rate and provide information/comments for the following:Circle one 1. To what extent did the contractor comply with contract requirements?O A S M U 2. If reports were required, were they accurate in meeting contract requirements?O A S M U 3. To what extent did the contractor use appropriate personnel for contract requirements? O A S M U 4. To what extent did the contractor display technical expertise?O A S M U 5. Use of Quality Control:O A S M U 6. To what extent was contractor able to meet the performance schedule:O A S M U 7. What extent was contractor flexible in responding to changing needs?O A S M U 8. To what extent was the contractor reliable? O A S M U 9. To what extent was the contractor responsive to technical directions? O A S M U 10. To what extent did contractor notify you of problems or potential problems? O A S M U 11. Would you award another contract to the party being evaluated? If no, please explain: Yes No 12. Was the customer satisfied with the end product? If no, please explain: Yes No 13. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, please explain. Yes No 15. Additional Remarks: Printed Name of Evaluator: Signature of Evaluator: Position Title: Telephone Number: Date
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/DaVAMC552/DaVAMC552/VA-250-09-RQ-0194/listing.html)
 

Place of Performance

Address: 4100 West Third Street;Dayton, OH<br />

Zip Code: 45428<br />
 

Record

SN01828706-W 20090529/090527235953-2c125f46e08a0bc8f497c6c91dfa74db (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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